fixmybrokenscreen.co.uk Reviews 

796
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the excellent and efficient service, noting quick turnaround times for repairs and device returns. Many found the pricing to be very fair and competitive, often significantly cheaper than other options. The quality of the repairs was consistently highlighted as outstanding, with devices looking and performing like new, supported by professional, helpful, and polite staff. However, some customers also noted issues with their devices after repair, such as new damage or the device not functioning correctly, which led to dissatisfaction.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed, efficiency, and excellent... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the swift service... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the great value, reasonable... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with repairs... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monda... See more

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

796 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(796)

168 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service

I can’t recommend fixmybrokenscreen.co.uk highly enough. I had severely damaged the screen of my MacBook Air with both water and LCD damage and needed it repaired urgently, as I work from home and rely on my laptop for my job.

When I called, the team were extremely helpful and advised that instead of posting my device, I could visit one of their locations for a same-day repair. I attended the Aldgate East branch, and the service was outstanding. As I had travelled an hour to get there, they kindly completed the screen replacement within 2 hours, even though the original estimate was 4.

My MacBook now looks and performs like new. The staff were professional, efficient, and courteous throughout, and the pricing was very competitive. I wouldn’t hesitate to use fixmybrokenscreen.co.uk again in the future.

13 November 2025
Rated 5 out of 5 stars

What a fabulous service

What a fabulous service, I sent my granddaughter laptop away on Tuesday, and it was back with me by Saturday with a new screen as promised, such a fast turn around, it was collected from my property by Royal Mail, and returned via Royal Mail 4 days later in perfect working order, thank you so much. Would not hesitate to use this service again.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust this company and avoid at…

Do not trust this company and avoid at all costs. They kept my machine for 20 days and after chasing them several times I finally got the machine with the screen in a worse off way than when I gave it to them with extra lines. They allege that they put a screen on but when I complained and said to return my laptop after the frustration of being without it for all this time the screen being out back on has now caused further issues. Not a reputable company at all and I will now be using the money I would be using to fix it to buy another machine.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

These guys are a very professional…

These guys are a very professional outfit with tracking systems, a person on the end of the phone and it was fast. The repair was perfect good as new my Apple Watch now usable for a 50 quid investment no codes or errors as good as Apple doing it. Wouldn’t hesitate to recommend will use again

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Slow service, scratched screen, bad packaging

Got my device (iPad air 2024) back 7 days after they had received it. Website and marketing claims 1-3 day repair. After chasing them up, they sent my device and when I received it there was a scratch in the screen with the iPad packaged in a box much too large. Very disappointing. Won't be using them again. Wouldn't recommend

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service, fast turn around and great result!

Quick, easy process. Great communication. Helpful phone call to reach out and check a couple of things with me. I wasn’t sure my watch was fixable as the top right corner was not registering touch after I dropped it and the screen shattered- but these people worked their magic 🤩
Friendly, professional advice and super quick turn around.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fast, efficient and affordable. Couldn’t fault it. Apple Watch sent and returned in 3 days and now showing full battery health. Brilliant service would highly recommend

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Top Service

A seamless, professional and efficient service. Posted Monday, repaired and back in my hand Thursday morning. My Apple Watch is perfect again

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service 💯

Excellent service 💯. I had my MacBook screen repaired after a few days. Reliable and efficient service, kind staff! 5 stars. I highly recommend it.

11 October 2025
Unprompted review

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