Placed order (#4325) on 18th of December with a delivery estimated in 3-5 business days. For some reason, my order was split-ship, and I've received only 1 of the 3 items I paid for (which arrived d... See more
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See what reviewers are saying
You were excellent at keeping me updated on this shipment, and streamlined the whole shopping experience. I got my products very fast.
Missing Parcel Items I am extremely disappointed with my experience. My order arrived with a missing item, and despite making multiple attempts to contact customer service via emails and phone... See more
I love the face mask! The quality is excellent—durable and comfortable. Plus, their customer service is outstanding. Highly recommend.
Company replied
Company details
Written by the company
Welcome to our Korean Cosmetics Store in the UK! Immerse yourself in the beauty of K-beauty with our curated selection of authentic Korean skincare and makeup products. Discover the secrets behind flawless skin and embrace the latest trends from renowned Korean brands. From innovative formulations to timeless classics, we bring you a diverse range of products, all delivered with efficiency to your doorstep. Elevate your beauty routine with our carefully sourced Korean cosmetics, where quality meets the essence of radiant, healthy skin
Contact info
Office 1572, 182 High Street North, E6 2JA, London, United Kingdom
- 07465792367
- info@enrapturecosmetics.co.uk
- enrapturecosmetics.co.uk
2.9
Average
26 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Order not received, unresponsive support
Placed order (#4325) on 18th of December with a delivery estimated in 3-5 business days. For some reason, my order was split-ship, and I've received only 1 of the 3 items I paid for (which arrived damaged)
3 weeks in, I'm still missing 2 items and have 1 faulty one. I've emailed the support team asking for help/update (8 days ago!), and no one got back to me. I'm now opening a claim with AMEX - hopefully, I'll get my money back. Avoid these cowboys.
18 December 2025
Unprompted review
Reply from Enrapturecosmetics
Dear Kasia,
Thank you very much for your feedback. We are truly sorry to hear about your negative experience with us. Your order was split because the remaining items needed to be shipped from our Korea warehouse, and we apologize for the delay this caused. We will definitely refund you for the items that were not delivered.
Regarding the damaged item, it was packed carefully on our end, but it seems the courier may have handled it roughly during transit. We sincerely apologize for that.
Thank you for your understanding.
Missing Parcel Items
Missing Parcel Items
I am extremely disappointed with my experience. My order arrived with a missing item, and despite making multiple attempts to contact customer service via emails and phone calls, I received no response at all.
The lack of communication and accountability is unacceptable. I expected much better customer support, especially when an item is missing from an order. This experience has been frustrating and has left me very dissatisfied.
I hope this feedback is taken seriously and that steps are taken to improve customer service and response times.
29 December 2025
My order 4295 and ı buy this aromatica…
My order 4295 and ı buy this aromatica jojoba oil but canceled this product by yours. please send me this to urgent !!!
10 December 2025
Unprompted review
Great shopping experience...
You were excellent at keeping me updated on this shipment, and streamlined the whole shopping experience. I got my products very fast.
10 October 2025
I’m still waiting for the order I…
I’m still waiting for the order I placed on September 22nd. The website says delivery takes 3–5 days, but that’s clearly not true. I’ve emailed you on Thursday and haven’t received any response. Awful customer service.
13 October 2025
Unprompted review
Reply from Enrapturecosmetics
Hello Ana,
First of all, we’re really sorry that you haven’t received your parcel yet. We received your email over the weekend, and that’s why there was a delay in our response — our team was off during that time. Otherwise, we would have responded immediately.
Our team is now actively working on your inquiry, and it will be resolved very soon.
Thank you for your patience and understanding.
Its been a week and evri still dont…
Its been a week and evri still dont have my parcel. Why is taking so long
16 September 2025
Reply from Enrapturecosmetics
Hello Faiza,
We’re really sorry to hear that you haven’t received your parcel. It was shipped on time from our end, but it seems the delay occurred due to Evri’s handling.
Please email us directly at our official support email, and we’ll arrange a refund for you right away.
Also, we recommend that you open a case with Evri as well to help speed up the process.
Once again, we sincerely apologize for the inconvenience caused.
Rubbish
I ordered couple of items on Thursday, but instead of receiving my parcel, they refunded me on Wednesday, if you are running business be professional, you guys don’t deserve 1 ⭐️ to, running business and wasting time.
13 February 2025
Unprompted review
Reply from Enrapturecosmetics
Dear Customer,
We sincerely apologize for the inconvenience and frustration this has caused you.
Our system is set up to automatically process refunds if an order is missed by chance. Unfortunately, this seems to have happened in your case. We completely understand your disappointment and truly regret any inconvenience caused.
If you would still like to receive your items, we would be happy to assist you with placing a new order and ensuring a smooth delivery. Please let us know how you'd like to proceed.
Once again, we apologize for the experience and appreciate your feedback.
Best regards,
.....
says my orders in transit its been almost 2 weeks now and it has not been delivered
10 January 2025
Unprompted review
Reply from Enrapturecosmetics
Dear Customer,
We sincerely apologize for the inconvenience and frustration this has caused you. Upon checking, your order was returned to our warehouse instead of being delivered to you.
This is certainly not the experience we want for our customers, and we regret any delays. Please reach out to our customer service team so we can resolve this promptly by either reshipping your order or processing a refund.
We truly appreciate your patience and the opportunity to make things right.
Best regards,
There was no indication of when the…
There was no indication of when the parcel will be delivered and till this date its a week or so it has not been dispatched yet I need to take it to Africa on the 9th
1 January 2025
Reply from Enrapturecosmetics
Hello Alice Kuwana
I apologize for the delay in your order. Due to the holiday, your order was not shipped on time. However, it has now been dispatched and is currently in transit. Unfortunately, we are unable to cancel the order at this stage.
Your tracking number is: H01M8A0063561055
Thank you for your understanding.
Best regards,
Really good customer service
Really good customer service. Thank you so much for your help !
2 November 2024
Unprompted review
I've been shopping with Enrapture…
I've been shopping with Enrapture Cosmetics for months now, and I am very happy with their service and product quality. I recommended store to my friends and family members too. My skin thanks me.
22 May 2024
Unprompted review
Their lightweight sunscreen is perfect…
Their lightweight sunscreen is perfect for daily wear. No greasy feel, just protection.
3 March 2024
Unprompted review
The products are good
The products are good, but I expected a bit more from the serums. They’re okay, just not life-changing
22 June 2024
Unprompted review
Absolutely love Enrapture
Absolutely love Enrapture! Their skincare line has made such a difference for my sensitive skin.
6 June 2024
Unprompted review
Game changer!!!!
Game changer!!!!! Love it Roundlab moisturizing tone-up sunscreen is fantastic!!! Will buy again.
11 May 2024
Unprompted review
Love love love……This cleansing oil is a…
Love love love……This cleansing oil is a must-have for clean, refreshed skin. Removes makeup effortlessly. 10/10 satisfied..
11 March 2024
Unprompted review
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