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says my orders in transit its been almost 2 weeks now and it has not been delivered
10 January 2025
Unprompted review
Reply from Enrapturecosmetics
Dear Customer,
We sincerely apologize for the inconvenience and frustration this has caused you. Upon checking, your order was returned to our warehouse instead of being delivered to you.
This is certainly not the experience we want for our customers, and we regret any delays. Please reach out to our customer service team so we can resolve this promptly by either reshipping your order or processing a refund.
We truly appreciate your patience and the opportunity to make things right.
Best regards,