Rubbish
I ordered couple of items on Thursday, but instead of receiving my parcel, they refunded me on Wednesday, if you are running business be professional, you guys don’t deserve 1 ⭐️ to, running business and wasting time.
Reply from Enrapturecosmetics
Dear Customer,
We sincerely apologize for the inconvenience and frustration this has caused you.
Our system is set up to automatically process refunds if an order is missed by chance. Unfortunately, this seems to have happened in your case. We completely understand your disappointment and truly regret any inconvenience caused.
If you would still like to receive your items, we would be happy to assist you with placing a new order and ensuring a smooth delivery. Please let us know how you'd like to proceed.
Once again, we apologize for the experience and appreciate your feedback.
Best regards,