AL

Ambrosine Lavoie

United Kingdom

Reviews

Review of Enrapturecosmetics

Rated 1 out of 5 stars

Rubbish

I ordered couple of items on Thursday, but instead of receiving my parcel, they refunded me on Wednesday, if you are running business be professional, you guys don’t deserve 1 ⭐️ to, running business and wasting time.

13 February 2025
Unprompted review

Reply from Enrapturecosmetics

Dear Customer,

We sincerely apologize for the inconvenience and frustration this has caused you.

Our system is set up to automatically process refunds if an order is missed by chance. Unfortunately, this seems to have happened in your case. We completely understand your disappointment and truly regret any inconvenience caused.

If you would still like to receive your items, we would be happy to assist you with placing a new order and ensuring a smooth delivery. Please let us know how you'd like to proceed.

Once again, we apologize for the experience and appreciate your feedback.

Best regards,

Review of Nicesnk

Review of ON THAT ASS

Rated 1 out of 5 stars

Never

Look once you even cancel your membership they say 2 month notice period and still take money from you never buy from them

10 July 2024
Unprompted review

Reply from ON THAT ASS

Hi Ambrosine,

Thank you for your review and for letting us know about this!

You can end the free trial in the last 7 days. The trial period is 14 days, 7 of those are shipping days.
The other 7 days are to test your boxer shorts. Cancel in that period is easily done via your account.
After that, we have a month's notice.

We have sent an email via Trustpilot and through this we would like to receive more information from you. We will gladly help you further to resolve this issue as quickly as possible.

In order to resolve the problem we will email you as soon as possible.

Kind regards,
Emilia | Team ON THAT ASS