CitySprint Reviews 

18,137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally helpful, polite, and willing to carry heavy construction materials directly into back gardens or designated indoor spaces. Consumers also note that drivers often go above and beyond expectations, ensuring remarkably prompt service and keeping clients well-informed throughout the entire process. Some reviewers were not happy with occasional communication issues, unexpected delays, and scheduling problems regarding their orders. A few people also mentioned experiencing unprofessional behavior from certain staff members who left heavy items in inconvenient locations or refused to complete the drop-off properly.

What people talk about most

Staff

People report positive experiences with staff, highlighting delivery drivers who are consistently polite,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising drivers for being friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting professional and prompt deliveries. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order, highlighting friendly and polite couriers who... See more

Product

Reviewers highlight positive aspects of product delivery, noting that goods arrive on the specified day and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied

Rated 5 out of 5 stars

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more

Company replied

Rated 5 out of 5 stars

The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more

Company replied

Rated 5 out of 5 stars

Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(18,137)

2,661 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very helpful & polite, good time keeping too. Great service.

Courier SC64

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our courier was helpful, polite, and had good timekeeping. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Handsome

Handsome, helpful, cheerful and cheap. What is not to love!

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear you had such a positive experience. It's wonderful to know that our service was helpful, cheerful, and provided great value!

Rated 5 out of 5 stars

Top service from Raza.

Top service from Raza. Forgot to say it was M039

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that our service was top-notch. We appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Good service

(Bury) Delivered on time, courier was very helpful and pleasant. Thank you

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was on time and that our courier was helpful and pleasant. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Delivery in Cardiff

Delivery in Cardiff, driver was one of the most helpful people I've met, pleasent helpful could not do enough, usually always get this guy in Cardiff. Credit to your company.

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so happy to hear about your positive experience with our driver in Cardiff! We truly appreciate you sharing your kind words and recognizing their excellent service.

Rated 5 out of 5 stars

Very helpful delivery guy (BF).

Very helpful delivery guy (BF).

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to learn that our delivery driver was very helpful! We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Excellent delivery friendly and…

Excellent delivery friendly and cheerful delivery in Ramsbottom

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery in Ramsbottom was excellent, and that our team member was friendly and cheerful! We appreciate your positive feedback.

Rated 5 out of 5 stars

M039 from Manchester service centre…

M039 from Manchester service centre made sure the delivery was smooth.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your delivery from our Manchester service centre was smooth. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent
Courier was very helpful and nice. SC64

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was excellent and that our courier was very helpful and nice! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Very easy delivery!

The ability to see how many stops away was very useful. The courier was very polite and helped deliver the goods to my back garden. NH01-BF

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that the delivery tracking was useful and that our courier was polite and went the extra mile to deliver your goods to your back garden. Thank you for your positive feedback!

Rated 5 out of 5 stars

Consistently excellent service SC64

My delivery driver (SC64) provided excellent service as he consistently does every single time he delivers to me. Items are transported with care, and placed exactly where I need them when delivered. He always makes sure everything is accounted for and recorded. Great guy 👍🏻

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about the consistently excellent service you receive from our delivery team. We appreciate your positive feedback regarding the careful handling and precise placement of your items, and that everything is accounted for.

Rated 5 out of 5 stars

Great delivery

Driver (SC64) was pleasant and explained why the worktops couldn't be left where I asked them to.

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your driver was pleasant and took the time to explain the situation regarding the worktops. We appreciate your understanding and positive feedback!

Rated 5 out of 5 stars

Great deliverer

Great deliverer. Very polite and efficient.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that our deliverer was polite and efficient! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Polite and helpful driver 5*

8 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you consistently receive excellent service and that our driver was polite and helpful! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Really great service from your courier…

Really great service from your courier Refernce number M039.
A most helpful and friendly man who was more than willing to be helpful and pleasantly communicative. More than 5*

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about the great service you received from our courier! We appreciate your kind words about their helpfulness, friendliness, and pleasant communication. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Don't usually leave reviews but on this…

Don't usually leave reviews but on this occasion I must.The young lady who delivered our wickes order was absolutely brilliant .She was excellent in everything wish more couriers were like this Definitely 5 stars.

8 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear about your excellent experience with our delivery service! It's wonderful to know that our team member provided such brilliant service. We truly appreciate you taking the time to share your positive feedback.

Rated 5 out of 5 stars

Good service carefully delivered where…

Good service carefully delivered where asked.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that you experienced good service and careful delivery right where you asked! Thank you for your positive feedback.

Rated 5 out of 5 stars

Items delivered as scheduled

Items delivered as scheduled. Driver Mariusz very professional.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your items were delivered as scheduled and that our driver was very professional! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Came within time frame

Came within time frame. Polite and put everything where I wanted it.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so pleased to hear that your delivery arrived on time and that our team was able to place everything exactly where you wanted it. Thank you for your positive feedback!

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