CitySprint Reviews 

18,160
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,779 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally polite, helpful, and always willing to place heavy items exactly where requested around the property. Consumers note that the overall service is prompt, efficient, and well-managed, with many stating they would gladly use the company again in the future. Some reviewers were not happy with unexpected delivery delays, missing parcels, and occasional negative encounters with rude or aggressive staff members. A few people also mentioned experiencing frustrating communication obstacles and a complete lack of support when trying to resolve these specific problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing drivers as polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are frequently prompt, polite,... See more

Service

Users describe positive interactions with service, highlighting courteous, helpful, and professional staff... See more

Order

Consumers find order to be positive, highlighting helpful and friendly delivery drivers who arrive on time.... See more

Product

Customers had positive experiences with product deliveries, noting that goods are transported with care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So today i had the pleasure of taking delivery of a number of wooden posts for the garden to be turned into a pergola. Pete the delivery gentleman was a delightful chap, beaming with character and... See more

Company replied

Rated 5 out of 5 stars

My delivery driver (SC64) provided excellent service as he consistently does every single time he delivers to me. Items are transported with care, and placed exactly where I need them when delivered.... See more

Company replied

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied

Rated 5 out of 5 stars

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(18,160)

2,686 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Courier sc64 very punctual and…

Courier sc64 very punctual and delivered items with care

12 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was punctual and that your items were delivered with care! We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent service and professional

Excellent service and professional

12 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that you had a positive experience with our service! We appreciate you sharing your kind words about our professional team.

Rated 5 out of 5 stars

The delivery service by NG48

The delivery service by NG48 was quick efficient and most important earlier than I expected which is a bonus.all items carefully handed over and polite all the way.thank you

12 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your delivery was quick, efficient, and earlier than expected! We appreciate your kind words about our team member's politeness and careful handling of your items.

Rated 1 out of 5 stars

RUDE AND AGGRESSIVE DELIVERY DRIVER

RUDE AND AGGRESSIVE DELIVERY DRIVER
SLAMMED ALL PANELS ON FRONT LAWN SURPRISED THEY ARENT BROKEN
HAS A DELIVERY TIME SLOT 9AM-1PM THEY ARRIVED AT 7.45AM
MISERABLE PEOPLE IF YOU DONT LIKE YOUR JOB DONT DO IT !!
I ALSO HAVE A VIDEO OF THE MAN THROWING THE PANELS ON MY FRONT LAWN !

12 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are very sorry to hear about your negative experience with our delivery service. We are addressing the driver's conduct and the early delivery time. We will also now reach out to you to take further information in order to investigate fully.

Rated 5 out of 5 stars

Norman was very friendly and helpful…

Norman was very friendly and helpful delivered my item in perfect condition

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your item was delivered in perfect condition and that our team member was friendly and helpful! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Great service

Very helpful & polite, good time keeping too. Great service.

Courier SC64

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that our courier was helpful, polite, and had good timekeeping. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Handsome

Handsome, helpful, cheerful and cheap. What is not to love!

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear you had such a positive experience. It's wonderful to know that our service was helpful, cheerful, and provided great value!

Rated 5 out of 5 stars

Top service from Raza.

Top service from Raza. Forgot to say it was M039

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that our service was top-notch. We appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Good service

(Bury) Delivered on time, courier was very helpful and pleasant. Thank you

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was on time and that our courier was helpful and pleasant. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Delivery in Cardiff

Delivery in Cardiff, driver was one of the most helpful people I've met, pleasent helpful could not do enough, usually always get this guy in Cardiff. Credit to your company.

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so happy to hear about your positive experience with our driver in Cardiff! We truly appreciate you sharing your kind words and recognizing their excellent service.

Rated 5 out of 5 stars

Very helpful delivery guy (BF).

Very helpful delivery guy (BF).

11 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to learn that our delivery driver was very helpful! We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Excellent delivery friendly and…

Excellent delivery friendly and cheerful delivery in Ramsbottom

4 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery in Ramsbottom was excellent, and that our team member was friendly and cheerful! We appreciate your positive feedback.

Rated 5 out of 5 stars

M039 from Manchester service centre…

M039 from Manchester service centre made sure the delivery was smooth.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your delivery from our Manchester service centre was smooth. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent
Courier was very helpful and nice. SC64

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your delivery was excellent and that our courier was very helpful and nice! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Very easy delivery!

The ability to see how many stops away was very useful. The courier was very polite and helped deliver the goods to my back garden. NH01-BF

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear that the delivery tracking was useful and that our courier was polite and went the extra mile to deliver your goods to your back garden. Thank you for your positive feedback!

Rated 5 out of 5 stars

Consistently excellent service SC64

My delivery driver (SC64) provided excellent service as he consistently does every single time he delivers to me. Items are transported with care, and placed exactly where I need them when delivered. He always makes sure everything is accounted for and recorded. Great guy 👍🏻

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about the consistently excellent service you receive from our delivery team. We appreciate your positive feedback regarding the careful handling and precise placement of your items, and that everything is accounted for.

Rated 5 out of 5 stars

Great delivery

Driver (SC64) was pleasant and explained why the worktops couldn't be left where I asked them to.

10 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your driver was pleasant and took the time to explain the situation regarding the worktops. We appreciate your understanding and positive feedback!

Rated 5 out of 5 stars

Great deliverer

Great deliverer. Very polite and efficient.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We are so glad to hear that our deliverer was polite and efficient! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Polite and helpful driver 5*

8 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you consistently receive excellent service and that our driver was polite and helpful! We truly appreciate your wonderful feedback.

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