CitySprint Reviews 

18,093
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally helpful, polite, and willing to carry heavy construction materials directly into back gardens or designated indoor spaces. Consumers also note that drivers often go above and beyond expectations, ensuring remarkably prompt service and keeping clients well-informed throughout the entire process. Some reviewers were not happy with occasional communication issues, unexpected delays, and scheduling problems regarding their orders. A few people also mentioned experiencing unprofessional behavior from certain staff members who left heavy items in inconvenient locations or refused to complete the drop-off properly.

What people talk about most

Staff

People report positive experiences with staff, highlighting delivery drivers who are consistently polite,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising drivers for being friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting professional and prompt deliveries. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order, highlighting friendly and polite couriers who... See more

Product

Reviewers highlight positive aspects of product delivery, noting that goods arrive on the specified day and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing! The courier (NH42) could not be more helpful. The fact that he was lifting huge long lengths of decking and wood all on his own (which I would’ve expected to have been a two man job) was... See more

Company replied

Rated 5 out of 5 stars

The gentleman (NH42) was really helpful,pleasant and kind. He put my delivery exactly where I wanted it and it was much appreciated as I have cancer and I am a bit weak physically. He is the nicest de... See more

Company replied

Rated 5 out of 5 stars

The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours... See more

Company replied

Rated 5 out of 5 stars

Just had my first delivery from Citysprint...and they were very impressive ! Unlike most delivery companies these days.. the driver actually knocked the door.... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info


4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(18,093)

2,615 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery driver was friendly

The delivery driver was friendly, I asked if he could bring the item into my house and put it in a room he carried the item in and put it where I asked no problem.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear your delivery driver was friendly and happy to assist you by bringing the item into your house and placing it where you asked. We appreciate your positive feedback!

Rated 5 out of 5 stars

Excellent delivery

Prompt delivery from Wickes, to exactly where I wanted bags placed. Excellent service from polite & friendly courier SC64

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your prompt delivery and that our courier provided excellent service, placing your bags exactly where you wanted them. We appreciate your kind words!

Rated 5 out of 5 stars

Mike and jord B005 All good friendly…

Mike and jord B005 All good friendly delivery arrived on time and in good order

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that your delivery was on time and that everything arrived in good order! We appreciate your positive feedback.

Rated 5 out of 5 stars

Mike and Jord ( Boost) quality service.

Mike and Jord ( Boost) arrived on time and were very helpful. A quality service.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our team members arrived on time and were very helpful. We appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

Polite driver

Polite driver, quick delivery, very helpful

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our driver was polite and helpful, and that your delivery was quick! We appreciate your positive feedback very much.

Rated 5 out of 5 stars

Excellent service

The courier BF NH0I was very polite and brought my order around the back of my property with no problem. I only ordered this the day before from Wickes and was able to get it delivered within 24 hours. I had a message the night before giving me my 4 hour time slot. An excellent service from Wickes and CitySprint.

7 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent delivery experience! It's wonderful that your order arrived so quickly and that our courier was polite and helpful, bringing it right to your preferred location. We truly appreciate your kind words about our service!

Rated 5 out of 5 stars

Very polite

Very polite, friendly young man. He was very helpful. Definitely deserves praise and maybe a bonus. I'm disabled and he kindly dropped them in my yard. Five star service. Thanks very much.

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear about your positive experience! It's wonderful to know that our delivery person was polite, friendly, and helpful, especially with dropping the items in your yard. Thank you for your five-star feedback!

Rated 5 out of 5 stars

Driver was very polite and very…

Driver was very polite and very professional,

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that our driver was polite and professional! We appreciate your positive feedback very much and are glad you had a great experience.

Rated 4 out of 5 stars

The courier (SC64) for CitySprint was…

The courier (SC64) for CitySprint was very obliging. He delivered the tile boxes to the back door and then carried them into the utility room for us.

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your excellent delivery experience! It's wonderful that our courier was so obliging and helpful with your tile boxes. Thank you for your kind feedback.

Rated 5 out of 5 stars

The goods arrived on the day and time…

The goods arrived on the day and time specified and were in good condition. The driver was professional and courteous and placed the goods where requested, so no problems and a satisfied customer .

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear that your goods arrived on time and in good condition! It's wonderful to know that our driver was professional, courteous, and placed the items where you requested. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great experience

Great experience, driver was very friendly and helpful.

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you had a great experience and that our driver was very friendly and helpful! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

The Driver was brilliant and very…

The Driver was brilliant and very helpful good service

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that your driver was brilliant and provided very helpful service! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Fran delivered the items i’s ordered…

Fran delivered the items i’s ordered today and couldn’t be more helpful with helping me organise them in the house, was greatly appreciated.

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so pleased to hear about your positive delivery experience! It's wonderful that our team member was so helpful in organizing your items in the house. We appreciate your kind words.

Rated 5 out of 5 stars

Great reliable Courier

Great reliable delivery service. Very kind and helpful! SC64

31 July 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so happy to hear that you had a great experience with our reliable delivery service and that our team was kind and helpful! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Courier helpful and professional

Courier helpful and professional

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear that our courier was helpful and professional! We truly appreciate you taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Great service

Great service. Excellent communication throughout and arrived on time. Delivery driver very helpful (M039)

6 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're so glad to hear you received great service and that our communication was excellent throughout. We appreciate your kind words about our helpful delivery driver!

Rated 5 out of 5 stars

The driver was very friendly and helpful

The driver was very friendly, polite and helpful. The big items he helped to lift and the garden items he put in the garden. He carefully checked we had all our order. Job done efficiently and pleasantly.
NH01

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive delivery experience! We appreciate your feedback regarding the driver's friendliness, politeness, and helpfulness with your items. It's great to know the job was done efficiently and pleasantly.

Rated 5 out of 5 stars

The delivery arrive on time ,I was very…

The delivery arrive on time ,I was very well informed and updated by phone and text.
The delivery driver was very helpful , polite and considerate in delivering large items.
The driver is a credit to the company.
The courier NG26

5 August 2026
Unprompted review
CitySprint logo

Reply from CitySprint

We're delighted to hear about your positive delivery experience! We appreciate your kind words about being well-informed and updated, and especially about our driver's helpfulness, politeness, and consideration with your large items.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look