Gophr Reviews 1,535

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours of ordering. Many people highlight the staff as exceptionally helpful, polite, and friendly, often going above and beyond to assist with heavy items or difficult delivery locations. The overall service is frequently described as excellent, with consumers appreciating the smooth process and good communication. However, some customers also noted issues with customer service, describing it as slow, unhelpful, or even rude and combative. A few people reported problems with deliveries going awry, including lost items and damaged parcels, and difficulties in resolving these issues.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast and efficient... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Service

Consumers find service to be positive, often praising the quick and efficient delivery. Many reviewers... See more

Order

Customers consistently note positive experiences with order delivery. Many reviewers praise the speed, with... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the team for working... See more

Based on these reviews

Rated 5 out of 5 stars

Bang on time. Helder couldn’t have been more helpful, parking in the red route lay-by with ease, and taking the time and trouble to bring my B&Q garden furniture right into my back garden exactly whe... See more

Company replied

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery at a reasonable price. Used Gophr a few times now via Wickes for various materials. Gophr will deliver your items same day for £10, which is great value as next day delivery is... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

my courier was amazing

my courier was amazing. I didn't realize the collection place closed at 18.30 and he really helped me by getting there early .
thanks so much

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had booked a collection for a large…

I had booked a collection for a large suitcase because I was leaving in 2 days. But the place where I bought my suitcase from only had my suitcase available for delivery later or collection sooner.

So I found this app on App Store, and I managed to get my collection picked up from the delivery courier in this app. It was worth it as I was too unwell to go pick it up and they delivered it pretty early. So I definitely recommend it for those who need their delivery the same day, and within an a few hours or so.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Adedayo was a brilliant help

Adedayo was a brilliant help, very accommodating with a large delivery - took the time to help load and unload - thank you!

13 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi there,

Glad Adedayo went the extra mile for you - thank you!

Gophr Team

Rated 5 out of 5 stars

Quick and courteous

The delivery was well within the promised time frame. The goods were exactly as ordered and the driver was most efficient, helpful and polite.

13 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi James,

Good to hear it all went smoothly - thank you.

Gophr Team

Rated 5 out of 5 stars

Ciaran Teague was amazing

Ciaran Teague was amazing! Very friendly and helpful. Really appreciated the quick service. I ordered my items at 11:30 and within an hour they were delivered to my address. Ciaran helped carry the heavy pavers to my back garden with no hassle. Brilliant service! thank you :)

10 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Nicola,

Glad Ciaran got everything where it needed to be so quickly - thank you!

Gophr Team

Rated 5 out of 5 stars

Bang on time

Bang on time. Helder couldn’t have been more helpful, parking in the red route lay-by with ease, and taking the time and trouble to bring my B&Q garden furniture right into my back garden exactly where I asked. Extremely charming, helpful and personable gentleman.

10 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Marilyn,

Sounds like Helder really looked after you - thank you.

Gophr Team

Rated 5 out of 5 stars

Great Courier Service

Charles and George have been extremely helpful today - great couriers, offering a great service. The Gophr team worked quickly to resolve an issue not caused by fault of their own, yet still were happy to support in an efficient way, using their initiative to quickly resolve the issue

9 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Aimee,

Charles and George clearly handled that brilliantly - thank you for sharing this.

Gophr Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Really quick service. Turned up with a smile and a happy face even though I could tell it had been a long day. Top bloke top service. Highly recommend

8 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Samuel,

Glad he made a good impression - appreciate the recommendation!

Gophr Team

Rated 5 out of 5 stars

Great Service

Had a few deliveries from Shan Khan now. Always on time, very helpful and a really great service.

8 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi William,

Good to hear Shan continues to look after you. Thank you.

Gophr Team

Rated 1 out of 5 stars

Been working 6 months done long hours I’m not very happy how you revoke hard old man like always trust person also done extra all time job fighting in traffic to get things on time unfortunately gophr

Been working 6 months done long hours
Under stress from London traffic most job in city of London done extra effort to satisfy the client one mistake late due to electric car won’t charge my phone died to contact the customer, been sacked and revoked with right to apeall one word you are revoked
To be honest they have no feelings harsh company

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

First time I use this service and it has been great, especially on Easter Sunday! Quick collection and fast delivery, all in perfect order

5 April 2026
Unprompted review
Gophr logo

Reply from Gophr

Hi Julia,

Glad we could deliver on Easter Sunday - thank you!

Gophr Team

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