Carter Jonas Reviews 

Carter Jonas and the Agent Ed came across from the start as very professional, very knowledgeable about the local area, experienced in selling the type of property I was selling, and all round pleasant to deal with. Their recommendations for solicitors and house clearance people were spot on. They found us a buyer quickly and managed the process well all the way through.

Sold a property with Carter Jonas Marlborough. Fred Ponsonby and the team were fantastic. They discussed options up front and we agreed pricing and marketing plan. Fred managed us through a complex chain to reach a sucessful conclusion. Communication throughout was excellent.

I have been living 6 years in a London flat managed by Carter Jonas (Cambridge branch).
The agency is the worst you can find on the market. Slow to fix issues in the flat, short notice for insurance or routine visits.
They usually complain if you call a plumber or carpenter to fix urgent house problems. They also complain when you try to fix problems by yourself (even if you sort it out better than a professional).
During the tenancy, I wrote a list of problems in the flat (tilings, noise, wall paint, etc.) and I kindly submitted it to the agent asking to fix what was possible to fix. Nothing happened for years!
Last but not least, after 6 years of tenancy, they asked me to make the flat vacant because they wanted to relist it at a higher price (+20% higher), telling me it was for a tanancy safety reason and not for money!

We have had an incredibly frustrating experience with Carter Jonas regarding the return of our tenancy deposit. It has now been over TEN WEEKS since we checked out of the property, and despite repeated follow-ups, our DEPOSIT HAS NOT BEEN RETURNED.

The agency has raised several unfair claims against our deposit:

Window Key: They are demanding £120 from our deposit for a key that you can buy on Amazon for less than £8.
Induction Hob Crack: They claim we caused a crack on the hob but have provided no evidence to support this, ignoring the possibility of a product fault. They tried to charge £760 for replacement even though the hob only costs £440.
Communal Hallway Damage: Despite having no proof that we caused any damage (and it not even being part of our tenancy agreement), they are trying to deduct over £300 from our deposit for scratches they have not even given us photographs of.

Excellent service from Sophie Philpott at Carter Jonas in Marlborough, who worked so hard to get us quickly into a rental property, following a house fire. Professional, prompt communication and supportive :)

Recently rented a property through Carter Jonas, and the process was made incredibly simple by the team. Communication was great, and i was walked through everything in great detail on the day. No complaints!

Very professional, great to be helped by Carter Jonas the movement went absolutely perfect Very professional outfit

We appointed Fiona at Carter Jonas to assist us with selling our shared ownership flat with Curo. It was proven to be somewhat a difficult sell, however, Fiona had managed to secure our buyer and kept him interested and updated through out the process. Fiona really did an amazing job for us and we finally completed this past Friday!!! I just wanted to say a massive thank you to Fiona and your team for everything that you’ve done for us and being patient through out this journey. If it wasn’t for you we wouldn’t have had the success of completing the sale. I would highly recommend anyone to use Carter Jonas if you want a helpful and efficient estate agent in Bath. I wish you and your team a very merry Christmas and a happy new year.

Listed in June, not a million viewers but given that we had an intervening (and disruptive) election and budget the 3 views we had gave 2 repeat views and an offer in August. I am happy to have quality rather than quantity! Also kept us informed of the progress of the sale - a better option sometimes than relying on your conveyancer/solicitor. Helped liaise with the buyer, and finally got us over the line! Happy days and a new adventure on the horizon with our next project house!

Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.

Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!

Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.

We recently moved from Newbury and had Rupert Reeves dealing with the sale for us. He was superb in every way. There were a few obstacles on the way but Rupert dealt with them all in a very professional manner. We could not have asked for a better service and would definitely recommend Rupert and Carter Jonas in Newbury.

Thank you Monika for supporting us through the whole process. Good insight and always on hand to answer questions. Thought about what we needed and worked to match us with a superb property. We are very happy

We viewed a property with Carter Jonas and had a very positive experience, and are delighted with the property we are now renting. Christopher (who led the viewing and coordinated the letting process) and his colleagues Tanya and Kate were all exceptionally kind and helpful.

Ed was extremely helpful and professional, he made the whole process go smoothly.

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Excellent, a very good, helpful service.

Rupert Reeves at Carter Jonas provided an exceptional experience in his management of a very complex group of lots including properties and land sales. His prompt action, responses and excellent communication at all times and with all parties enabled sales to progress extremely efficiently and effectively. His experience, commitment and tenacity together with his wise advice at critical points were invaluable, helping bring the sales to a successful conclusion. I cannot recommend him and Carter Jonas highly enough.