Carbon Savers Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and smooth installation process, noting that professional teams always arrive promptly and leave work areas exceptionally clean. Consumers deeply appreciate the clear guidance and expert advice provided during initial sales and government rebate applications, making entire home upgrades completely seamless. Some reviewers were not happy with product operation instructions, reporting difficulties programming units or experiencing unexpected hardware faults. A few other people also noted frustrating communication hurdles when trying to obtain basic answers from support representatives or following up on technical queries.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable service from the... See more

Service

Reviewers highlight positive aspects of service, praising the fast turnaround times and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, describing representatives as caring and... See more

User experience

Customers report positive experiences with user_experience, highlighting a seamless and straightforward... See more

Product

Customers consistently note positive experiences with product quality and performance. Reviewers mention that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the most caring companies I've ever dealt with. From the first online enquiry to the final installation I received nothing but the greatest support and advice. The installers did a wonderful... See more

Company replied

Rated 5 out of 5 stars

What can I say. Our salesperson made our experience wonderful. His knowledge, guidance and friendly manner made our purchase so easy. No pressure just great advice, nothing was too much trouble for J... See more

Company replied

Rated 5 out of 5 stars

These guys have delivered hands-down, the best customer experience one could ask for! We just got a full heating/cooling ducted system installed for our 91yo Dad. Their team have delivered a peace of... See more

Company replied

Rated 5 out of 5 stars

What a team! Yesterday saw a ducted heated/cooling installation and a solar battery installation. A massive shout out to Michael, who helped me with the heating and cooling. Michael went above and bey... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Air Conditioning Store
  3. Battery Store
  4. Hot Water System Supplier
  5. HVAC Contractor
  6. Solar Energy Company

Written by the company

At Carbon Savers, our mission is to empower Australian households to take control of their energy future by transitioning from gas to energy-efficient electric solutions. We specialise in electrifying homes, reducing reliance on gas, and lowering utility costs while minimising carbon footprints.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(282)

279 reviews in the last 12 months

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Rated 5 out of 5 stars

Caolainn was very helpful

Caolainn was very helpful. She dealt with our transaction professionally and responded to all our queries promptly. Would highly recommend this company.

22 April 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thank you for your lovely review, Linda.

We're delighted to hear that Caolainn was able to assist you throughout the process and respond promptly to all your questions. Making things simple, stress-free and professional is exactly what we strive for.

We'll be sure to pass your kind words on to Caolainn. Feedback like this is what keeps the team smiling.

Thank you for your recommendation and for choosing Carbon Savers.

Rated 5 out of 5 stars

Carbon Savers - No More Gas Bills

Carbon Savers helped me get rid of my gas bills completely. Caolainn was a pleasure to liase with. She talked me through all the options and organised everything from rebates to site inspections to installation. I just followed prompts and was able to organise all via phone and email. Installation was quick and I’ve had no issues. I’ve enjoyed tracking solar energy storage and closing off my gas account. Rather than deal with multiple companies and traders, carbon Savers can do the lot. Caolainn made this easy and fast.

25 June 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks for the wonderful review!

We're thrilled to hear you've kicked the gas bill to the curb and that Caolainn made the whole process simple from start to finish. From rebates and inspections to installation, that's exactly the experience we aim to provide.

We'll be sure to pass your kind words on to Caolainn. Making complex projects feel easy is one of her specialties!

Thanks again for choosing Carbon Savers. Enjoy watching that solar energy roll in and that gas account stay firmly closed.

Rated 5 out of 5 stars

Carbon Savers Review

In buying my first home, I was nervous about costs involved in installing a split system. Caolainn was very supportive throughout the entire process and I felt much more at ease due to her professionalism.

7 April 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks for your lovely review!

Buying your first home comes with enough decisions already, so we're delighted to hear that Caolainn helped make the process feel a little less daunting. We'll be sure to pass on your kind words to her.

Congratulations on the new home, and thank you for choosing Carbon Savers! 😊🏡❄️

Rated 4 out of 5 stars

Reverse cycle airconditioner

I have had heat pump hotwater service and reverse cycle air conditioning installed by Carbon Savers. In both cases the process was seamless and efficient and prices were competitive. Installers were efficient and left the site clean and tidy. A more thorough explanation of the working of the air conditioner and provision of a handbook would have helped.

2 January 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, William! We're really pleased to hear you've had a great experience with both your heat pump hot water system and reverse cycle air conditioner, and that the team looked after you on both occasions. We also appreciate your feedback about the handover. That's a great point, and we'll certainly take it on board as we continue improving the experience for our customers. Thanks again for choosing Carbon Savers!

Rated 5 out of 5 stars

I had a very good and professional team…

I had a very good and professional team at Carbone savers Jamie on the phone (Scot’s lad ) very good knows his stuff and very helpful with calls back when needed with exalant telephone maner courteous and professional then there’s the two boys who fitted it Brady and Ryan they also very good had all the knowledge they were quick and clean no drama with thease two thanks boys

22 June 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Stewart! Sounds like Jamie, our resident Scot, made a great first impression! 😄 We'll make sure he, Brady and Ryan all see your kind words. We're so glad the team looked after you from the first phone call right through to installation. Thanks again for choosing Carbon Savers. We really appreciate the support!

Rated 5 out of 5 stars

A massive thankyou to Kaylen from the…

A massive thankyou to Kaylen from the customer service team, a true professional to deal with.
From the initial consultation over the phone to organising the site inspection then installation and even after installation he was always on the front foot explaining how things work with the whole process including the rebates and answered any questions we had.
The Installation team Troy , Grant and others were awesome on time went the extra mile and left the property rubbish free
Overall a very pleasant experience to deal with Carbon Savers team

24 June 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Paul! What a fantastic review. 😊 Kaylen will be grinning from ear to ear when he reads this! We're so glad he made the whole process easy to navigate, from rebates right through to installation. We'll also make sure Troy, Grant and the rest of the team see your kind words. Thanks again for choosing Carbon Savers, and enjoy the new system!

Rated 5 out of 5 stars

We recently had a reverse duct heating…

We recently had a reverse duct heating and cooling pump system; plus a hot water heat pump installed by Carbon Savers. Caiolainn was the sales consultant and she was excellent!! She answered all my questioned, listened well and gave me the best price. Overall, my husband and I were very happy with the service we received.

4 May 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Gina! Sounds like Caolainn did a fantastic job looking after you. 😊 We know choosing new heating, cooling and hot water can come with plenty of questions (and sometimes a few more than expected 😄), so we're glad she took the time to explain everything and find the right solution for your home. We'll make sure she sees your lovely feedback. Thanks again for choosing Carbon Savers, and enjoy the comfort of your new systems!

Rated 5 out of 5 stars

I would like to thank Caolainn from…

I would like to thank Caolainn from Carbon Savers for organizing the complete installation of Multi-split Air Conditioning System, All-in-one Heat Pump Hot Water System, Solar Panels and Battery. They all work well.

20 April 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Woon-Fai! That's quite the upgrade package! 😄 We're so glad Caolainn was able to help organise everything from start to finish and get all your new systems working well. We'll make sure she sees your kind words. Thanks for trusting Carbon Savers with your home upgrades, and enjoy the benefits of going all-electric!

Rated 5 out of 5 stars

Brilliant customer service throughout

The whole team at carbon savers were fabulous. We got an upgraded ducted heating and cooling system as well as an upgraded electrical board. Caolainn was our first point of contact and was incredibly helpful and patient, answering all of my questions. The guys on site were brilliant too. Thank you so much to all of the team.

6 April 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Amanda! We're so glad the whole team could look after you from start to finish. 😊 We'll make sure Caolainn sees your lovely feedback. She definitely has the patience of a saint when it comes to answering all those important questions (and we know there can be a few when you're upgrading your home! 😄). We'll also pass your thanks on to the installation team. Thanks again for choosing Carbon Savers, and enjoy your upgraded system

Rated 5 out of 5 stars

Caolaninn, exceptional customer service

Caolaninn, provided exceptional customer service. She was there all the way to ensure it all went smoothly. She followed up with the tradies, communication was amazing. Very happy with my split system. Highly recommend Carbon Savers.

29 May 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Rosa! We're so glad Caolainn looked after you so well. 😊 She does have a habit of making sure nothing slips through the cracks (we're not sure she ever really switches off! 😄). We'll make sure she sees your kind words. Thanks for recommending Carbon Savers, and we hope you're enjoying your new split system!

Rated 5 out of 5 stars

Brady and Ryan were great arrived on…

Brady and Ryan were great arrived on time the install was quick they did a great job highly recommended thanks guys

23 June 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks, Susan! Sounds like Brady and Ryan nailed it! 😄 We'll make sure they see your feedback. We're lucky to have a team that gets in, gets the job done and leaves things looking great. Thanks for choosing Carbon Savers, and enjoy the new system!

Rated 5 out of 5 stars

Rio from Carbon savers was a big help…

Rio from Carbon savers was a big help and support in getting the hot water system installed. They were very easy to reach out to and were happy to answer questions at all times. The communication was great. The hot water system did break down after only 2 months of use but it got replaced the very next day. The customer service team at carbon savers was very quick and easily contactable.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

You won’t regret using Carbon Savers

My interactions with Carbon Savers was the best from a company in a long while. Their fast and efficient installation on my split systems was fantastic. From my first contact with Michael Bell to finished job was only 3 days. The fellas who installed them were amazing too. Thank you Carbon Savers for not only helping save money but for the truely amazing people you have working for you.

15 June 2026
Unprompted review
Carbon Savers logo

Reply from Carbon Savers

Thanks so much, Kerry! Three days from first contact to finished job is a pretty solid effort, even if we do say so ourselves! 😄 We're so glad Michael and the installation team could look after you and make the whole process such a positive experience. We'll make sure your kind words are passed on to everyone involved. Thanks for choosing Carbon Savers, and we hope you're enjoying the comfort (and savings!) from your new split systems

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