Appliance Testing Supplies Reviews 2,865

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide great advice and support. Many people appreciate the efficient ordering process, prompt delivery, and the quality of the products received, often noting that their orders arrive quickly and as described. However, some customers experienced issues with delivery, including parcels being sent to the wrong address or delays in receiving their orders. A few people also reported problems with product quality, such as faulty batteries or equipment breaking down shortly after purchase, and some were dissatisfied with the warranty and repair process.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and professional experiences. Many... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Test Tags. Always easy to order/reorder test tags. Only hiccup is delivery. Startrack do not even attempt to deliver to the home office, saying they couldn't which is total rubbish, instead they hea... See more

Company replied

Rated 5 out of 5 stars

Nothing but a pleasant experience. As someone who’s naturally nervous and shy, I was pretty anxious going in, especially with the test. Any worries I had were gone within the first 10 minutes. Fantast... See more

Rated 5 out of 5 stars

Initially sent a unit to be calibrated but it was well past its used by date. Communication from all customer service people was fantastic via phone and email. Decision to purchase a new test... See more

Rated 5 out of 5 stars

Nathan took the time to listen carefully & understand my issues with my old TnT machine, and we decided on an upgrade solution that will help me to better meet my client's requirements. Nathan showed... See more

Company replied


Company details

  1. Electrical Appliance Wholesaler
  2. Business to Business Service
  3. Electronics Store
  4. Manufacturer
  5. Prints and Signs Store

Written by the company

100% Aussie-owned and operated, we have specialised in the testing and tagging industry since 2008. We pride ourselves on providing our customers with great deals and service on a complete range of portable appliance testers, together with lifetime support and expert advice from our highly experienced team. We have the largest range of portable appliance testers (PAT testers), test & tag machines, electrical test tags and essential testing accessories in Australia. Our equipment is trusted by thousands of electricians, test & tag businesses, facility managers and safety professionals nationwide. Whether you're starting a new business or upgrading your compliance gear, we provide reliable, industry-leading tools backed by one-on-one expert guidance and free lifetime support on every purchase. Our range is built to help you work faster, stay compliant and deliver professional results across any site. Guaranteed.

Australia's Premier Online Store for Test & Tag Equipment

Written by the company

Lifetime Technical Support
Every customer receives free lifetime technical support to guarantee help is always available. This promise is not something we take lightly, as we place an emphasis of ensuring our customers receive dependable, well-informed and professional service from start to finish. Guaranteed.
Complete Range of PAT Testers to Compare
With Appliance Testing Supplies, you’re not visiting just another company that offers test and tag equipment. Instead, you’ll be able to view and compare a complete range of portable appliance testers on the market, with every brand and model available. Through our unique comparison charts, finding the perfect PAT tester based on your needs is an effortless process.
Expert Advice From Professionals
Need more information on choosing the right appliance tester? Perhaps you’re wanting to speak to a real human and industry professional? We take the time to learn your particular needs and advise you of the most suitable product, without any bias towards any particular brand.

Free Express Shipping

For All PAT Testers Sold

We provide free express shipping on any portable appliance tester purchase. On top of this, orders made before 2pm are dispatched that same day. We guarantee that the time it takes for you to receive your package will be the fastest you've experienced!

Contact info

Free Shipping over $200

All orders over $200 receive free standard delivery AU-wide.

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast service

29 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi there,

Thank you for your feedback, we truly appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Good review

fast ... efficient service.

24 April 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Dave,

Thank you for the feedback. We appreciate you taking the time to leave a review.

All the best,
Den - Appliance Testing Supplies Team

Rated 4 out of 5 stars

Order and use of PAT

The staff were knowledgeable about the product and took the time to answer my telephone queries during my testing process.

May be an idea to have a quick guide to testing appliances (for beginners like me) eg class 1 items, where to find an alternate earth when the first one doesn’t work.

24 April 2026
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Reply from Appliance Testing Supplies

Hi David,

Thank you for your thoughtful feedback — we appreciate your support and are glad our team could assist you. We also value your suggestion and will take it on board.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service from Nathan setting my…

Great service from Nathan setting my business up with a kit.

1 May 2026
Unprompted review
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Reply from Appliance Testing Supplies

Hi Stuart,

Thank you for your feedback, we’ll be sure to pass your kind words on to Nathan. We truly appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 3 out of 5 stars

WinsPATS for dummies

New equipment purchased.
Difficulties with installation of the WinPat app and subsequent user issues.
The Tablet supplied went through upgrades when initially turned on (usual)
The app was downloaded, but would not operate correctly, because the tablet required even more upgrades.
Frustration lead to me un-installing the app and restarting the tablet approximately 4 times over 24 hours to remove any glitches with the keyboard and Google interface.
I was following the video guide, Business registration etc
Some of the U-Tube videos don't have sound!
A simple tip on set-up may have included that if you are the only user, set you up as the admin to ensure editing of jobs, sites and customers is seamless.
Appliance Testing Equipment staff were very easy to talk to, but even the tech assist had issues with the software.

14 April 2026
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Reply from Appliance Testing Supplies

Hi Dan,

Thanks for taking the time to share this, we can definitely understand how frustrating that setup process would’ve been.

Just to clarify, the issues you’ve described are all related to the WinPATS software and tablet setup. That software (along with the app, updates, and any setup videos) is developed and managed by Wavecom Instruments, rather than something we provide or control directly.

That said, when you’ve just purchased new equipment, it all feels like one experience — so we completely understand your frustrating. We’re glad our team was able to assist where possible, even though the software itself sits outside our scope.

If you do need a hand moving forward, we’re always happy to help guide you in the right direction.

Appreciate you sharing your experience.

Regards,

Josh - Appliance Testing Supplies

Rated 5 out of 5 stars

Knowledgeable and friendly people.

Knowledgeable and friendly people.

12 April 2026
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Reply from Appliance Testing Supplies

Hi Joe,

Thank you for your kind words - we appreciate your support and are glad our team could help.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Harle,

Thank you for your feedback. We appreciate your support!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Quick service

Quick service
Great product

9 April 2026
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Reply from Appliance Testing Supplies

Hi Michael,

Thank you for your support - we appreciate you taking the time to leave a review.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Tim,

Thank you for your feedback. We appreciate your support and are glad everything went smoothly.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great online ordering

Great online ordering, fast delivery and excellent product. Test Tags

30 March 2026
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Reply from Appliance Testing Supplies

Hi Chris,

Thank you for your support. We appreciate you taking the time to share your experience.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Gwenda,

Thank you for your feedback, we’re pleased everything went smoothly and appreciate your support.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Excellent Experience! Wonderful Support

I had an excellent experience with Portable Appliances! The team was professional, efficient, and thorough in testing all my portable devices. They arrived on time, explained everything clearly, and provided a detailed report right away. Highly recommend—top-notch service that gave me complete peace of mind. Rodrigo is 5 stars!

23 March 2026
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Reply from Appliance Testing Supplies

Hi Roberto,

Thank you for the feedback. We truly appreciate your support and are glad everything was handled. We’ll be sure to pass your kind words on to Rodrigo, and remember you also have lifetime technical support from our team whenever you need it!

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

prompt delivery

prompt delivery , good call back advise .

23 March 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi David,

Thank you for your support. We’re glad everything was handled smoothly and appreciate you choosing us.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service

Great service, friendly people!

22 March 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi Floro,

Thank you for your kind words, we really appreciate your support and are glad our team could help.

All the best,
Den - Appliance Testing Supplies Team

Rated 5 out of 5 stars

Great service and communication

Great service and communication, quick turnaround to have our tester back, calibrated and in use within a few days.

18 March 2026
Appliance Testing Supplies logo

Reply from Appliance Testing Supplies

Hi David,

Thank you for the feedback. We truly appreciate your support and are glad everything was handled smoothly.

All the best,
Den - Appliance Testing Supplies Team

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