BUYMA US 

Three weeks ago I ordered a jacket with a size that’s shown to be available but turned out not. Immediately requested a cancellation and refund. Both the seller and the buyma customer services staff said the refund had been done and it might take up to a few business days. However, up till now no refund has been done and I asked for proof of that but no response from them AT ALL! It’s basically a scam! So honestly, please don’t buy from this site....

Hi

I ordered a dress from a seller who supposedly sells Carolina Herrera clothing
I ordered it in July
And recieved nothing till today .

Please be careful.
You can’t get anything back .

If you enjoy paying almost 60% to 80% more for regular priced merchandise than this place is for you! I was dumb enough to pay the marked up price for a pair of sweatpants from the seller "CAVOCAVO" on may 20, 2020. Its July 27 and they havent arrived. The seller keeps telling me it's taking a long time because of the pandemic. It's TRUE things have slowed down because of the pandemic but it doesn't take 2 months for something to get shipped from the states to canada. 1 month tops! Yet the seller keeps saying the same lies and tells me to wait. Why would I buy something if I was getting it 2 months later? Want help from customer service? Haha! They have a email for customer support but I think the pet dog is watching the computer or all there support requests go directly to waste bin because of the complaints overload. Seriously, when 75% of the reviews of buyma are negative what is that telling you? When all the reviews basically have the same complaints what's that telling you? Dont say I didn't warn you!

It is so illogic to find a shopping website in 2020 with no return or change policy. It sounds like 1920. While the whole world is rushing into facilitating online shopping and making it easier for customers, BUYMA is offering a very poor service. I do not care if there is a 3rd or 4th party buyer in there. I only care about my rights as a customer to change or to return as long as the item is unused or in perfect condition, especially if it's recently purchased.

All that I know is that I will never use BUYMA in the future ever. Unfortunately, nothing can guarantee customers' rights like American companies. Asia still needs time to compete.

I think it really depends on what you buy, because I think they're all independent sellers. I ordered a shethiscomma hoodie and I didn't want it anymore so I requested the order to be canceled and I got my money back the same day. Some time later I decided to order it again and the person I ordered it from answered every question I had and was very helpful. The shipping took some time but I was expecting that anyways. I got my hoodie I looks really good it looks legit and I got my item so I was very pleased.

Paid $700 for an item I never received. They keep saying whait patiently, or ignore my emails, this website is for sure stealing people’s money. I’d pay ten times as much for legal fees just to make them pay for tricking people like this.

Terrible customer service. I returned an item that is NOT as the one the seller displayed on the website. The whole process takes more than three weeks, and I still haven't got my refund. The customer service first let me wait, now, they disappeared, I have to fill a ticket from PayPal.