BUYMA US 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I couldn't see where my package was ask them and wouldn't reply i don't why then i wanted to cancel it but it didn't work i still got the package tho

Rated 5 out of 5 stars

Not only did Buyma.us get me an item that was sold out in my region but also save me a little over $300 compared to local price after tax. Additionally the seller was very communicative and respectful... See more

Company replied

Rated 5 out of 5 stars

I highly recommend contacting the seller and having them send photos of the item or any authentication information they may have before buying because people have said they’ve been scammed. My experie... See more

Company replied

Rated 4 out of 5 stars

I have recently shopped from buyma and can confirm that Buyma.US is legit but articles listed here are overpriced as most of the articles are sold out articles which you won't find anywhere else exce... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

BUYMA is a “specialty” marketplace. Discover bags, shoes, wallets, dresses, jewelry, tops and more from over 8,000 luxury designer brands with BUYMA exclusive online personal shopping experience. Exclusive Sale Everyday & Free Shipping.


Contact info

All reviews

(116)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They got me earrings I wanted

They got me earrings I wanted . They seem to be nothing wrong .

14 April 2023
BUYMA US logo

Reply from BUYMA US

Thank you so much for the review from your REAL experience on BUYMA.US! We are working hard to secure more personal shoppers who's reliable and available for sourcing the rare find items for our customers all over the world. We really appreciate you took your time to leave a review here. Hope you enjoy shopping on BUYMA.US again.
Best,

Rated 5 out of 5 stars

Like eBay

Ordered 3 items between 2 sellers and receipts were shared on requests. All items are authentic. Be vigilant and ask all questions to the seller and request picture/receipt as proof of purchase.

7 March 2023
BUYMA US logo

Reply from BUYMA US

Hi, thank you so much for your review based on your shopping experience on BUYMA! We truly appreciate your real review and comment on here. We guarantee authenticity for all transaction and we will continue to strive for the best shopping experience for our customers.

Best,

Rated 1 out of 5 stars

Inaccurate description of product…

Inaccurate description of product (rimowa phone case - purchased iPhone 11 case & they sent iPhone 8) & then would not allow a return.

BUYMA claims I chose an iPhone 11 XS. One problem…there is no such model as an iPhone 11 XS. The XS model was the model prior to the iPhone 11.

21 February 2023
Unprompted review
BUYMA US logo

Reply from BUYMA US

Hi, we are sorry to hear your experience. We could find your case however you selected iPhone XS case when you order and that's why you received the iPhone XS case. That's what we have submitted as an evidence of your order to your payment company. Please ask your payment company for the further details.

Best.

Rated 1 out of 5 stars

I recently purchased a counterfeit Louis Vuitton…

I recently purchased a Louis Vuitton purse through Buyma for my wife for 2022 Christmas. My wife immediately disputed the authenticity of the purse because of some missing items that come with the real purses. Such as the Louis Vuitton Monogram on the inside of the purse at the pocket not being there and also the shoulder strap was unusually made in different widths. The purse was photographed and reviewed and subjected to authenticity through a renowned jeweler in local San Diego area who handles luxury items also. They determine that the purse was counterfeit. Buyma swears by their guarantee of the authenticity of the luxury items that they handle. This has been an extremely anxious and frustrating time for us as I bought through Buyma to save $100. They swore that the purse was authentic it came from Italy and my wife's Christmas was ruined right away and now that we have learned that it is a fake. The purse was purchased with my American Express card which credited me for the purchase and abolished me of all cost. Buyma is that the top of the list on Google and should be more ethical in the dealings of their business.
I do not recommend anyone using them and I should have looked up all of the disputes that were involved with this company before I purchased through them. There were not many issues from people complaining from authenticity. This just proves that it can happen. Thank God for American Express.

25 December 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

(Update)
We called the jeweler you brought the item right after and they confirmed that they didn't say it was inauthentic. They just couldn't verify the brand new items since latest LV removed serial numbers and apply microchip system. Additionally, your AMEX decided your claim was not correct.
Again, we are offering authentication on our cost by working with trusted 3td party to protect our customers. We hope that you would understand and corporate with us for verification, we are always happy to help. All the best,
-------
Hi, we are sorry to hear your experience. Please contact our member support for any authenticity doubts. We partner with third-party authentication service to confirm the authenticity of the item purchased through our marketplace, and we guarantee the refund in any unfortunate case that the the item is not confirmed as an authentic. We have already offered you the service and we are waiting for you to provide us the information. We are not able to verify your photos of products since you have never sent us.

We are working very hard to verify the sellers on our marketplace to prevent such thing and make our marketplace safe for both our customers and sellers.
We are waiting for your inquiry about your order.
Sincerely

Rated 5 out of 5 stars

Great online experience luxury fashion…

Great online experience luxury fashion at a fraction of the price with free DHL Express next day delivery from Italy to the UK.

4 January 2023
Unprompted review
BUYMA US logo

Reply from BUYMA US

Hi, thank you so much for shopping with us. We are very happy to hear that you had a great experience! We truly appreciate your honest review. We look forward to serve you again!

Rated 4 out of 5 stars

I have recently shopped from buyma and…

I have recently shopped from buyma and can confirm that Buyma.US is legit but articles listed here are overpriced as most of the articles are sold out articles which you won't find anywhere else except buyma and thisnis the only reason why i love shopping from buyma😍
Imp : Before placing an order just make sure to confirm with the seller and request them to ship via Dhl or through any other realiable courier company and ask to avoid national posts.

16 October 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

Thank you so much for sharing your experience on BUYMA, also this is great tips for everybody new for shopping on BUYMA!
We truly appreciate your honest review. We are working very hard with our personal shoppers to secure more items which are lower price than retails by taking advantage of foreign currency exchange rate, personal shopper's connections or VIP access to offer the variety of approachable designer items from all over the world. And it is true, some items are actually very rare find in brand new condition that's why it's sometimes higher price than retail.
Again, thank you so much for your review. We are looking forward to serving you again!

Rated 1 out of 5 stars

Sketchy AF

Inquired about availability and was told they couldn't honor their listed price. I reloaded the item and it was $150 higher now than it had been.

14 December 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

Hi, we are sorry to hear that your experience with our personal shopper didn't meet your expectation. BUYMA is an unique platform that the customer can connect the personal shoppers all over the world therefore the listed item price may increase sometimes depending on where the item is shipped from / to or the listed item is out of stock at original sourcing supplier then the personal shopper needs to change the sourcing locations. Please contact our member support directly to resolve your order issue. Also we are constantly offering promotions so it may cover the increased cost. Again, we are very sorry to hear your experience on us.
We have already responded to you and explained the situation via our customer support. We hope you understand our business model from explanation and please reach out us for any further assistance if you need.

Rated 5 out of 5 stars

Was also hesitant to order from buyma…

Was also hesitant to order from buyma us because of the reviews all over the internet, but since my desired luxury item is available only from this personal shopper (@doodle) in buyma I decided to give it a try and Its one of the best service ever. It took 4 days from Japan to Philippines and the items are legit.

Here's my tips for future buyers:

1. Choose a personal shopper with
- High Sales (mine was 200plus sales)
- 4.5 stars and above
2. Try to buy the cheapest item FIRST from the personal shopper account before your major purchase. This will help u observe if the shopper has a good service. (my shopper buy/ship my items within the day/next day after I placed my order)

12 August 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

Thank you so much for leaving your feedback. We are happy to hear your shopping experience with us. That would be great tips you mentioned, and we are making our best effort to keep our community safe for both our customers and sellers everyday. Please always do not hesitate contacting us if you have any questions or doubts about the items listed on our site or sellers.
We truly appreciate your honest review!

Rated 5 out of 5 stars

SHOP WITH BREBEMI they are AWESOME

My experience with buyma.us has been a great one!! because of the the seller that I bought from: BREBEMI. They are AWESOME!! Their communication is great, with AUTHENTIC items! They have a wide range of luxury items with great prices!!! I was skeptical because of all the negative reviews i have been seeing on buyma.us, but i still decided to take a chance because of the reviews that is under the BREBEMI shop and i also did a little bit of research. I reached out to them to see if an item is available and they responded within 24hours. They told me that it was available, I ordered my bag. They then sent me a confirmation that they received my order, and notified that my order will be shipped out in 1-2 business days, and they shipped it out in that exact time frame. They shipped my item using DHL with tracking. I am located in the USA. I got my bag today and I am so happy with it. I am advocating for this shop because they really delivered 5 star professionalism. I will shop with them again. They are a legit business. I AM SPEAKING FROM EXPERIENCE!!! Thank you BREBEMI.

3 June 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

Hi, thank you so much for leaving your review! We are very glad to hear that you had a great experience with us.
We are trying our best to keep our platform better for both the customers and the sellers. So this means a lot for us.
Please also feel free to reach out our member support if you have any further questions or request. Thank you again.

Rated 1 out of 5 stars

Credit Card FRAUD at BUYMA

Hello,
Reporting a credit card fraud pertaining to BUYMA. Someone has used my credit card on your website. Can you please provide a number or email I can contact at BUYMA to get this issue resolved? Please contact me.

I have already sent a message to the BUYMA contactus link but no one has reached out to me yet. It would be very much appreciated if someone can respond to my message asap.

9 April 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

Hi, thank you for reporting the issue. We have responded your inquiry. It would be great if you could check our email. We will try our best to resolve your issue as soon as possible.

Rated 5 out of 5 stars

Great service!

Great service!! Item is shopped from the store I want, and shipped quickly to my country.

3 March 2022
Unprompted review
BUYMA US logo

Reply from BUYMA US

Thank you for your review. We are so glad that you had a great experience with us! We are looking forward to serving you soon.

Rated 1 out of 5 stars

Don't buy anything here YOU WILL LOSE MONEY!

Don't buy anything here. This place is similar to Amazon and allows third party sellers to sell items to you and they do not communicate with each other.
I purchased what I thought were Stella McCartney pants, WRONG pants arrived, COMPLETELY different pants! The seller on Buyma told me to use the return shipping label to return to Hampden Clothing and Buyma or Enigmo instructed Paypal for the pants be shipped to Japan. Paypal Dispute Case ID PP-D-127196234
The seller and Buyma do not communicate. $816 pants, so far NO REFUND, I mailed the pants back to Hampden. Return FEDEX #Tracking # 284086558231
Once these pants are recived by Hampden I expect a refund or I will dispute it out with Paypal or my credit card company.
Buyma/Enigmo's return instructions:
To receive the refund, you'll need to initiate the return shipment and upload the tracking information in the Resolution Center before October 9, 2021. We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later.

The item(s) you received must be sent to the following shipping address:

Enigmo Inc.

8-1-22 NMF青山一丁目ビル6F 港区赤坂, 東京都 107-0052 JP
Buyma Seller Instructions: Galleriestore

Galleriestore

9 days ago

Dear chiriani

thank you for your massage and check with Hampden.

would you kindly ship the package to Hampden?
and we do the refund 850$ to your Paypal account if it is ok for you.

thank you
best regards

3 October 2021
Unprompted review
BUYMA US logo

Reply from BUYMA US

Hi, we are sorry to hear your shopping experience on us. We confirmed that your money was already fully refunded via PayPal since our seller had admitted that they shipped you a wrong item.
Please note, we have money back guarantee along with our return & exchange policy here: https://www.buyma.us/returns/
However the return method you left in your feedback may not be applied for some cases since the item needs to be sent back to the seller directly.
All the best.

Rated 5 out of 5 stars

I have been selling items on Buyma…

I have been selling items on Buyma since March it is very reliable and all the products are authentic.
The company usually ask seller for receipt with all the details especially if it’s luxury brand.
Also it’s better to ask seller for stock availability before you purchase because usually sellers will order the items after you make a purchase.
Make sure to ask for shipping time frame to the seller because usually their shipping estime is for Japanese customers who live in Japan.

26 August 2021
Unprompted review
Rated 1 out of 5 stars

If you are scammed be prepared

If you're going to purchase high priced items online apply for a credit card that will cover fraudulent transactions. Not all do. If you don't receive your item in a timely manner don't wait more than you need to. The longer you wait the harder it is to file. When you do file have all pertinent information ready for the credit card company. I learned this the hard way. If it's too good to be true..well you know the rest.

1 August 2021
Unprompted review
Rated 1 out of 5 stars

After reading these reviews from other…

After reading these reviews from other customers I think I’m going to pass on Buyma! The reviews are horrible and if the service is this bad as people say, they shouldn’t be allowed to sell in America!!! I’m pissed because I really wanted them Gucci multicolor sandles!!!!!!

22 May 2021
Unprompted review
Rated 1 out of 5 stars

Buyma is a scam

Buyma is a scam! I purchased a $3800 Louis Vuitton backpack. Seller "CalUs' out of Austria emailed me to say it was shipped Dec 19th. December 29, 2020. I received an email that the package was received in ISC USPS NY. Since then, I havent heard a thing. I called USPS and they said it appears to be lost and since it was shipped internationally only the sender can initiate an investigation. I tried contacting Buyma for help. They sent me a link to the sender. I emailed the sender several times and they have refused to respond. So without their help it seems I've lost $3800. I emailed Buyma several times asking for their help and now they are not responding.

23 January 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look