We have some issues with our furniture, they have not only welcomed us with positivity but also provided brilliant solutions to the issues. Awesome!!
Company replied
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
Company replied
Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
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Im very disappointed by the item (a…
Im very disappointed by the item (a sofa), and I still dont know if Im gonna be able to return it as I will loose 50% of the value of the sofa + the delivery costs (2 times). The customer service doesnt help me at all. The informations on Bolia website are wrong, its just fooling clients!
I will never recommand Bolia to anyone. As an architect, you dont only loose 1 client; but many.
27 September 2018
Unprompted review
Reply from BOLIA
Dear Fabrice,
Thank you for your review.
We are very sorry to hear that you are not satisfied with the sofa. On the website and on the order confirmation you can see that the sofa is in one piece, and we are of course sorry that they did not also give this information in the store.
Please be aware that it is the customers responsibility to find out and measure if the sofa fits in the door and in the home.
We are always there to help you with advice in the process if you would like to return your sofa.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Slow and expensive delivery but amazing…
Slow and expensive delivery but amazing products
27 August 2018
Unprompted review
Reply from BOLIA
Dear Emmjay,
Thanks for your feedback.
We are delighted to hear that you find our products amazing.
As all our products are made especially for you we do have 3-4 weeks delivery time.
Enjoy your new furniture!
BR
Solveig
Bolia International A/S
One of the closets (ROD 07) is broke
One of the closets (ROD 07) is broke, created a claim on 13th July, called on Mon 16th July the Customer Service and the answer received was to wait for the answer, called again yesterday the 18th July and apparently my initial email was not received, i'm waiting still for a replacement for the closet - currently i have no information
19 July 2018
Unprompted review
Reply from BOLIA
Hi Irina,
I am sorry to hear that the your new furniture was broken. We apologize for the waiting time for replies.
I can see that new furniture have been ordered and hope that you will be happy with it.
I Hope you will have great pleasure in your new furniture
I wish you a nice day!
Best Rgds
Kamana
Bolia International A/S
I got the media table with super poor…
I got the media table with super poor painting job and one of the legs was darker than the others and now I must wait one and half month to get new one.
18 July 2018
Unprompted review
Reply from BOLIA
Dear Laith,,
We are really sorry to hear about the problems you have had with your new furniture..
We always strive to deliver products on time and without mistakes, but unfortunately there are sometimes problems occurring that are beyond our control. The lack of good communication here is something we will look into. Thanks for your comments.
I see that It is arranged with an earlier delivery of the new furniture
I hope you will be pleased with your new furniture once it arrives and I wish you a very nice day!
Best Regards
Kamana
Bolia International A/S
Deliver table top but not legs!
4 July 2018
Unprompted review
Reply from BOLIA
Hi Liang,
I am sorry to hear that the legs for your table were missing. We apologize for this and understand that this was frustrating for you.
I can see that new legs have been ordered and hope that you will be happy with the table once it is assembled.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Reply from BOLIA
Hi Nikola,
Thanks for your feedback.
Great to hear that you are pleased with the delivery. Hope you will be happy with the new sofa as well.
Have a great day!
BR
Solveig
Bolia International A/S
Unfriendly driver
Unfriendly driver. On the positive side i got my furniture into my living room at last.
26 April 2018
Unprompted review
Reply from BOLIA
Hi MK,
I am sorry to hear about the experience you had with the delivery.
This is of course something we will look further into with our logistics department.
I hope you are happy with your new furniture and please do not hesitate to contact us for any other questions.
Have a nice day!
Rgds
Solveig
Bolia International A/S
We bought two Sepia Sofas from Bolia
We bought two Sepia Sofas from Bolia some years ago. Comfort has been good, but the fabric has faded way beyond what to expect from sofas at this price group. Totally unacceptable. We wrote to Bolia explaining the problem and got a quite rude and useless answer back since they took for granted that we placed the sofa in "extreme sunlight" which definitely is not the case. Making assumptions on how we have treated the sofas without asking questions and without being the slightest accommodating is way beyond comprehension. Never ever again are we going to purchase any item from Bolia.
27 February 2018
Unprompted review
Reply from BOLIA
Dear Peter,
I am sorry to hear that you are not happy with the response from us. We always take inquiries from our customers seriously and try to look into each individual case in the best possible way. It is surprising to hear that you found the answer rude and this is of course something we are very sorry to hear and something would would like to look into. I do not have the possibility to look into your case as we do not have your details, but I would like to apologize for not meeting your expectations.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Cheap & fast delivery
Bought a sofa at half price, and it already came after 3 weeks. The delivery guys were nice and efficient 👍🏽
22 November 2017
Unprompted review
Fort order of a sofa was late for a …
Fort order of a sofa was late for a week and recently they sent wrong article so now also late for two weaks. Their communication is not very good.
9 November 2017
Unprompted review
Reply from BOLIA
Dear Fredrik,
We are really sorry to hear about the problems you have had with your order.
We always strive to deliver products on time and without mistakes, but unfortunately there are sometimes problems occuring that are beyond our control. The lack of good communication here is something we will look into. Thanks for your comments.
I hope you will be pleased with your new furniture once it arrives and I wish you a very nice day!
Best Regards
Solveig
Bolia International A/S
I'M so happy with bolia products thank …
I'M so happy with bolia products thank you bolia for this beautiful designs
29 October 2017
Unprompted review
Great service and products
Great service and products! Just the Klarna payment created a little hick up. But your hotline solved it quickly.
9 September 2017
Unprompted review
Ver good service and delivery!
17 August 2017
Unprompted review
Bra service!
6 July 2017
Unprompted review
Reply from BOLIA
Hej Barbro
Tack för din fina anmälan här på trustpilot.
Härligt du är nöjd med vår service.
Välkommen åter för framtida köp.
Med vänliga hälsningar
Kamana Nissen
Bolia International A/S
Perfect Experience
Perfect site, ordering service, packaging and product quality!! ...a very happy customer.
29 June 2017
Unprompted review
Reply from BOLIA
Hi Heer van der Heijden
Thank you so much for the 5 stars.
So happy to hear your meeting with us was a perfeckt experience.
We hope to see you again.
Best regards
Kamana Nissen
Bolia
Delivery was not a good experience
Delivery was not a good experience! I have small 2 room flat and corridor in enterance, sofa didn't pass from main, for that they must first enter to other room and then main room! when I bought it at store they also told me they put sofa in the first room and but the result was they lefted a big piece in the corridor and told me I should call customer service to get help for it, this is very bad experience! Which I ended upbdoing it by myself! No store has such a rule! and I paid more than 20000 SEK and I have to by spray for it separatly! It would be really nice if you include and improve your customer experience by being a bit more generous
22 May 2017
Unprompted review
Reply from BOLIA
Hi Morvarid
Thank you for your feedback.
I'm sorry to hear your delivery was not a good experience.
It is correct that delivery only is to the first room. The delivery can be a bit expensive, it all depend on the postal code,
and weight and volume of the order.
I will bring your feedback to our logistics department.
I wish you a nice weekend
Best regards
Kamana Nissen
Bolia International A/S
It's absolutely unacceptable how the …
It's absolutely unacceptable how the delivery is organized. The shipping company delivers the heavy furniture with only the truck driver to unload the furniture. Carrying the furniture into the house is up to the customer. This is not home delivery by any means. Shame on Bolia for not getting a deal with a shipping company that can actually deliver the furniture and carry it carefully into a customer's house.
2 April 2017
Unprompted review
Reply from BOLIA
Hi Dmitri
I can promises you att Bolia will make sure that this doesen´t happen again in the future.
I know our shipping department are looking for better solution.
Thank you for your feed back.
Have a nice day
Best regards
Kamana Nissen
Bolia International A/S
Reply from BOLIA
Hi Chantal
Thank you for the stars here on Trustpilot!
We are happy to hear that everything went smooth overall.
We have delivery time on our furniture as they are crafted when ordered.
Have a nice day!
Regards
Maria, Bolia International A/S
Sepia sofa
From the welcoming feeling at the shop until the delivery at the right place in the appartment all the service was proficional and yet friendly! We are very happy with the sofa sure that we made the right choice.
28 March 2017
Unprompted review
Reply from BOLIA
Hi Ana
Thank you for the 5 stars here on trustpilot!
We are happy to hear that you have had a great experience with Bolia.
We look forward to welcoming you back.
Have a nice day :)
Best Regards
Maria, Bolia international A/S
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