The ordering process is easy and fast.! I have ordered a sofa and table.! I can’t wait to receive it.I will come back to tell you about the delivery experience and the quality of the sofa and the tabl... See more
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I purchased a shelving unit from Chilli, and unfortunately the product was defective.
The issues were not cosmetic opinions but clear manufacturing faults:
The pre‑drilled holes in the cross shelf were not properly drilled, making correct assembly impossible.
The holes in the cross shelf were misaligned, which caused the entire shelf section to sit unevenly and not level when assembled.
In addition, the veneer was damaged and scratched in several places upon delivery.
I documented all issues carefully with photos and submitted a formal reclamation under the Swedish Consumer Sales Act (Konsumentköplagen 2022:260). Despite this, Chilli chose to treat the case as a voluntary return and attempted to charge a return fee, instead of handling it as a reklamation for a faulty product.
A defective product should not result in costs for the customer. The handling of this case has been disappointing and not in line with consumer protection rules.
I would recommend future buyers to document products thoroughly upon delivery and be prepared to stand firm if issues arise.

Reply from Chilli
Customer service is horrible, not answering questions regarding bought product, choosing to ignore it and answering something else (probably an AI answer). Also, the pieces in the instructions aren’t even the same received, making the assembly horrible. Furthermore, the overall impression of the instructions were that they were made in random order.

Reply from Chilli
I’m excited to share that I’ve bought a new sofa, and it has completely transformed my living space. The design is elegant, the comfort is unmatched, and it instantly makes the room feel more warm and inviting. After a long day, it’s the perfect place to relax and unwind. Choosing the right sofa took time, but it was absolutely worth it. feels special, comfortable, and welcoming every single day.

Reply from Chilli
The ordering process is easy and fast.! I have ordered a sofa and table.! I can’t wait to receive it.I will come back to tell you about the delivery experience and the quality of the sofa and the table..!!

Reply from Chilli
I recently ordered a console table and sideboard sets from Chilli and the ordering process was smooth and easy. The website is user-friendly, and it was simple to find what I was looking for. The product itself looks gorgeous online and I’m really excited to receive it.
So far, a great experience and I’m looking forward to seeing the item in person.

Reply from Chilli
This bed delivers a perfect balance of comfort and support, making it a great addition to any bedroom. The mattress feels plush yet firm enough to keep your spine aligned throughout the night. Its sturdy frame provides excellent stability, with no creaking or shifting, even after extended use. The materials feel high-quality and durable, suggesting it will hold up well over time. Assembly was straightforward, with clear instructions that made the process quick and hassle-free. The overall design is simple yet stylish, blending easily with different decor styles. While it may be slightly on the pricier side, the comfort and durability make it a worthwhile investment for better sleep.

Reply from Chilli
I bought a dinning table from Chilli and I am very happy with my purchase. The table looks great and the quality met my expectations.
Overall, a very good experience and I would recommend Chilli

Reply from Chilli
there was missing a small carpet i paid for too …
when i can get that?

Reply from Chilli
1. The customer support experience has been extremely poor. There is no phone number or direct contact available, and communication is limited to chat and email, where the responses are typically generic, such as “sorry” or “unfortunately we can’t do that.” I was informed in person at the store that my order had been updated as requested. However, two days later, I received a call from a “No Caller ID” number stating that the change could not be made. When I followed up with customer support via chat, I was told that they never call customers. This inconsistency is unacceptable and reflects a lack of professionalism and accountability. I do not understand this way of operating, nor is it reasonable to expect customers to spend excessive time trying to resolve issues through chat or email.
2. The delivery was scheduled for March 2nd, but it has not been completed as agreed.

Reply from Chilli
Good quality it looks more beautiful than the pictures . Highly recommend the product. Thanks chilli❤️

Reply from Chilli
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