We have some issues with our furniture, they have not only welcomed us with positivity but also provided brilliant solutions to the issues. Awesome!!
Company replied
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
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Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Perfect service and delivery!
Perfect in store experience providing all the help we needed to make our decision. The staff was amazing and delivery was on date. The email a few days before delivery with a custom video was a nice touch and definitely built on the anticipation of receiving our new couch!
21 March 2017
Unprompted review
Reply from BOLIA
Hi Ivo
Thank you for 5 stars here on Trustpilot!
We are glad to hear that everything was as it should be from beginning to end!
We are looking forward to welcoming you back.
Best Regards
Maria, Bolia International A/S
So smooth that you wonder if it really worked!
Order process very smooth and you get a delivery/pick-up date directly. And it actually was ready on that date. No fuss!
Very high quality sofa which I am very happy with!
20 March 2017
Unprompted review
Reply from BOLIA
Hi Chris
Thanks for your feedback here on trustpilot.
I am glad to hear your think it went smooth and that you are happy with your new high quality sofa, you received on time.
You are welcome to visit us again.
Best regards
Kamana Nissen
Bolia International
Absolutely fantastic shopping experience from Bolia!
It is often hard to find great customer service in Stockholm, but we wandered into the Fridhemsplan butik and met Anna who listened and provided great suggestions, provided us a professionally packaged offer, and we ordered at home from the internet. All was consistent with the strong Bolia brand throughout. We could pick our delivery date when we ordered! However the logistics company who delivered (Nordiska Inreding in Bromma) was horrible and unprofessional. They should not be in business. But we called Bolia- and of course they fixed everything. I will definitely shop at Bolia again and recommend it to my friends. Thanks for being in Sweden!
17 March 2017
Unprompted review
Reply from BOLIA
Hi
Thank you for your reply here on Trustpilot.
We are glad to hear that you are a happy customer and that we quickly handled the issues with the delivery.
We are looking forward to welcoming you back.
Have a nice day!
Best Regards
Maria, Bolia International A/S
Great Service
Every time i go into this store I am greeted with a smile. Extremely helpful and knowledgeable staff. A particular thanks to Magdalena whose insight and suggestions helped my apartment look great!
1 March 2017
Unprompted review
Reply from BOLIA
Hi Charles
Thanks for your review here on trustpilot.
We are delighted to hear that our store welcome you with a smile. Nice to hear you think our staff is extremely helpful with a great knowledge.
I am glad that Magdalena helpfull.
Welcome back to Bolia another time.
Wish you a great day!
Best regards
Kamana Nissen
Bolia International.
1 month delay in delivery :(
1 month delay of delivery of the product.
28 February 2017
Unprompted review
Reply from BOLIA
Hi Kambiz
I am very sorry to hear your delivery was delayed. When we have to delay any goods, it is because Bolia want to deliver the quality you paid for. If our supplier has received a material that does not go through our quality control, we must delay your order.
It is unfortunate when it happens and I am sorry for the problems it has given you.
Best regards
Kamana Nissen
Bolia International.
Reply from BOLIA
Hej Matthew
Thanks for your review here on trustpilot.
We are delighted to hear that you think the quality is good and that the delivery was on time.
Welcome back to Bolia another time.
Wish you a great day!
Best regards
Kamana Nissen
Bolia International.
Very happy with a new Sion armchair
I am so happy with a new Sion leather armchair and small chair to it. High quality and nice packing. We are enjoying using it and watching at the fireplace! Thank you.
2 February 2017
Unprompted review
Reply from BOLIA
Hi Alina,
Thanks for your review.
How nice to hear that you are enjoying your new chair by the fireplace.
Hope it will give you pleasure for many years ahead!
Welcome back to Bolia another time.
Best Regards
Solveig
Bolia International A/S
Transport of boxes etc
I love the sofa but it would help a lot if the transport company could take all the boxes and other transport covers with them after delivery.
Best regards
Ove Sundberg
10 January 2017
Unprompted review
Reply from BOLIA
Hi Ove,
Thanks for your review here on trustpilot.
We are delighted to hear that you love you new Bolia sofa. Great news!
We recomment to keep the packaging in case you decide to return your product. If you would like to return your product it is requred to come back with the original packaging in order to get the full refund. (In the case of sofas we only expect the sofa to be covered as good as possible with the packaging)
Welcome back to Bolia another time.
Wish you a great day!
Best regards
Solveig
Bolia International A/S
Unconvenient pick-up point
Pick up point is not convenient to reach due. It is only opened 3 days/week and weekend is not included. Further it is far from public transport.
2 December 2016
Unprompted review
Reply from BOLIA
Hi Khoa,
The reason our pickup point is outside the urban area is partly for practical reasons, we can come up with all the furniture to be delivered and collected as we do not have the capacity or place in our stores.
The opening hours are adapted to the quantity of goods sold, but since Bolia grows, we want to extend our opening hours.
Thanks for your feedback.
We welcome you back to Bolia another time!
Have a nice day.
Bolia International A / S
Issues with the quality
Two of the legs of the tables we bought have quality issues. One is scratched and the other one had a problem in a corner with the venieer peeling off.
I'm highly dissapointed with this issue
30 November 2016
Unprompted review
Reply from BOLIA
Hi Alejandra
thanks so much for your feedback which helps us to get even better :)
I can see that my colleague found a solution with you and hope you are happy with it.
Please let us know on kundservice@bolia.com if you have any questions to your order.
Have a great evening.
Best regards from Denmark,
Lasse Andersen
Bolia International A/S
Messed up the delivery.
Missing the corner pice of the corner sofa. Instead of the corner it was a 2-seat sofa in the package. :)
29 November 2016
Unprompted review
Reply from BOLIA
Hi Jonas,
We are sorry to hear that you got wrong colli delivered. When a mistake like that happens, we want to do right on the fault as quickly as possible and I can see that my colleague at customer service have arranged the delivery of missing colli and pickup of thewrong one.
I hope you will be one happy customer at the end and you will enjoy your new sofa for many years.
Have a nice day!
Bolia International A/S
Reply from BOLIA
Hej Lena,
Tack för de 5 stjärnor.
Vad bra att höra att du är glad för din nya soffa! Härligt :)
Välkommen tilbaka til Bolia en annan gång.
Ha en trevlig dag!
Mvh
Solveig
Bolia Internationak A/S
Great service
Had a great experience purchasing and delivery of a beautiful piece of furniture
16 November 2016
Unprompted review
Reply from BOLIA
Hi Charles
Thanks for the 5 stars here on trust pilot.
I'm happy hear you had a good aft Bolia experience.
We look forward to welcoming you again.
Best regards
Kamana Nissen
Bolia International A/S
wrench key is pretty much useless
Hi,
The wrench key is pretty much useless. The space in the table to operate the tool is really tight and It took a lot of patience during the assembly. I will buy a new tool and re-do.
It will be worthy to have a proper tool deliver with the furniture. I will rather pay 65 kr more and get a real tool.
Bolia is not IKEA.
/David B.
1 November 2016
Unprompted review
Reply from BOLIA
Hi David,
Thanks for your review here on trustpilot.
We are, of course, very sorry to hear that you were not happy with the delivery in total as the wrench key did not work as it should. We would be happy to send you a new tool if you contact customerservice: Kundservice@bolia.com with your ordernumber or give us a call. We would be more than happy to try and help you unless you have already sorted out the problem by now.
I hope you will be happy with the table in the end and we hope to see you again another time.
I wish you a nice day!
Best regards
Solveig
Bolia International
Furniture order
#1 - Difficulty purchasing with a credit card - The computer system would not take a standard credit card. Only debit card from Sweden. The associated had to process my card via the main office. 3 days to order 23k SEK in furniture.
#2 Delivery - The delivery company just left the couches on the floor. No setup, no removal of packaging. They didn't put the legs on. If I knew delivery was going to just be someone carrying it up the stairs I would have gone with a cheaper moving company.
20 October 2016
Unprompted review
Reply from BOLIA
Hi William,
Thanks for your review here on trustpilot.
We are really sorry to hear that you had trouble with the payment and that you were not entirely happy with the delivery service.
Regarding the delivery the set up is not included in our service, unfortunately and we recommend you to keep the packaging as returned items must be properly repackaged in the original packaging, insofar as possible.
I hope you will be pleased with your couches for many years ahead.
Have a great day!
Best Regards
Solveig
Bolia International
Great all the way!
Quick and easy from my decision what I like to buy. Steady and clear communication of confirmation, delivery by e-mail, personal call and sms.
I ordered delivery to my door and the transporter called me as announced exactly 30 min before delivery, I live at 5th floor and the door bell rings and all stuff is carried inside smoothly, I check all ok and sign. Simply great:-)!
12 October 2016
Unprompted review
Reply from BOLIA
Hej Linda,
Tack för 5 stjärnor!
Hoppas leveransen gick smidigt och som vi avtalade på telefonen.
Är riktigt glad att du är så nöjd med soffan och servicen! :)
Med vänliga hälsningar
Nils
Costumer service
Bolia International
Great company - awesome furniture
I love Bolia design. The prices are okay, the information is good. And pickup was not a problem!
12 August 2016
Unprompted review
Reply from BOLIA
Hi there,
Thanks so much for your brilliant review here on trustpilot.
We are really pleased to hear that you love our design and that you are happy with the shopping experience.
Welcome back to our stores for more inspiration - or feel free to pop by for a nice cup of coffee :)
Have a great day!
Best regards
Solveig/Bolia International
Reply from BOLIA
Hi Julie,
Thanks for your lovely review.
We are happy to hear that you are pleased with our service and that our products inspire you.
Welcome back to our stores or to Bolia.com!
Best regards
Solveig/Bolia International
All fine in store, but some irritation home
We had good experience in both Bolia stores in Stockholm (Södermalm and Kungsholmen), felt well advised about our sofa and the cover to choose. The order process was smooth as well. There were constant updates on our order and sufficient information on the procedure to follow. However, delivery was a little disappointing as the personnel was eager to leave as quickly as possible. Checking the package for damage seemed to be nearly unacceptable, as was the request to put the package in the apartment instead of the entrance hall.
When I opened the package, I realized that we had to screw together the sofa ourselves, and only half of the screw holes were pre-drilled. This came as a surprise to us, as we had not been informed about this by the sales person, and had intentionally not chosen an IKEA item. ;-)
However, the sofa looks fine, the upholstery is as promised and I can only hope that we did everything right by fixing the sofa up ourselves. :-)
21 May 2016
Unprompted review
Reply from BOLIA
Hi Mark
Thank you for your positive feedback.
But we are sorry to hear you had a disappointing delivery and had hope for more help.
we will look at the opportunity in the future to deliver into your living room and mount.
I am sure you did everything right by fixing the sofa up ourselves.
Hope to see you soon again.
Best regards
Kamana Nissen
Customer Service Coordinator
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