BlueWhaleSpa Reviews 

We recently purchased a hot tub from Blue Whale Spa and have been absolutely delighted with both the product and the service from start to finish.
A special thank you to Andrew Brunton for keeping us informed throughout the process and ensuring everything ran smoothly. The installation team, Dwayne and Marshall, were outstanding. They arrived on time, were professional, friendly, and incredibly knowledgeable. They took great care during the installation, explained everything clearly, and made sure we were completely comfortable with operating the hot tub before they left.
We've now had the hot tub for a little while and are thoroughly enjoying it. The build quality is excellent, it's easy to use, and it's already become a fantastic way to relax and unwind at the end of the day. The whole family loves it!
It's rare to find a company that combines a quality product with such exceptional customer service, but Blue Whale Spa has certainly achieved that. We wouldn't hesitate to recommend them to anyone considering a hot tub purchase.
Five stars all round – thank you Andrew, Dwayne, Marshall, and the entire Blue Whale Spa team!
Gavin wilding

Bought Hawkins Bay 11. Fiona was fantastic and very helpful when i placed my order. Sorted a delivery date. Phoned me 1 hour before arriving. Delivery and installation went very smoothly. The 2 guys that set my hot tub up were brilliant and went through how hot tub works. Fantastic company can't praise them enough would definitely recommend.

After researching online I narrowed our possible supplier down to 2 in the area. Visited the Blue Whale Spa showroom first and was so happy with the approach of the sales person (Fiona) that we ordered then and there and didn't get to the 2nd supplier. We were having some works done in the garden and couldn't take delivery immediately - this wasn't a problem as BWS were happy to hold the unit for up to 6 months. The delivery and installation took place yesterday and we couldn't be happier! Everything went smoothly, complete with a run through of filling, chemical treatment, and operation of the spa. Setting up has been very easy. I had a query during set up and called customer services who were very helpful. A very happy customer!

Andrew Brunton was very helpful on the phone and when we visited the showroom. The ordering process was very straightforward and the delivery was very smooth, set up was done by two very polite guys. Customer services after are I was very impressed with so overall we are really pleased with our hot tub- fab service from start to finish.

Outstanding service from start to finish, the customer service received from Andrew Brunton throughout was brilliant.
I would 100% recommend to purchase from Blue Whale Spa

The whole experience from placing an order to the delivery has been fantastic.
Would highly recommend this company, they have been outstanding.
Martin and Islam who assembled our hot tub were extremely professional and so helpful.

I cannot rate the service we had from BlueWhaleSpa highly enough. From start to finish, the service we had from Andrew Brunton was just brilliant. He was professional, knowledgeable and very helpful. A hot-tub purchase was a big decision for us having had inflatable ones previously but we felt very reassured talking to Andrew. From original phone-call to delivery took just 3 days and we couldn't be happier with our purchase or the service we received. We would definitely recommend.

From start to finish the whole process of purchasing our hot tub was extremely easy, Fiona answers all our questions, showed us around the hot tub in the showroom and dealt with purchasing, the two guys that installed our hot tub were also excellent, they explained everything and were very knowledgeable about the setup we are extremely pleased with everything and enjoying our new hot tub

Great service from start to finish Andrew Brunton the salesman was brilliant and so helpful always keeping us updated
The delivery guys were very professional and knowledgeable
Thanks once again we love our hot tub

Very efficient service, was dealing with a lovely & polite lady called Fiona Joseph so helpful with on time delivery and Hot Tub was delivered on time by Zen& Ray with no complications,
Thank you very much 👍🏻

Absolutely amazing!
From first speaking with Fiona who is so knowledgeable, and extremely helpful to placing my order through to delivery from Dwayne and Marshall who were both brilliant, efficient and bang on time! , The whole process has been excellent.
Fiona has been on hand throughout and adds a real personal touch to the whole experience. I feel a valued customer and would highly recommend Blue Whale Spa to anyone ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Thank you, fiona and the team.
Amazing service from start to finish.
Ordering Maid simple with a small deposit and help throughout the process with measurements and technical spec.
The installation/delivery team were 10 out of 10 going above and beyond highly recommend this company.

Excellent customer service great product I would highly recommend this company.

What amazing customer services from start to finish. Andrew goes above and beyond he is a credit to your company thank you for your help. We couldn’t be happier and we definitely recommend buying a hot tub from these guys. AAAAAA+++++

Had Craig come out to repair my Hot Tub.
He did an excellent job and kept me informed of what was causing the problem.
Can’t recommend him enough and he’s a credit to Blue Whale Spa.

From start to finish the service was exceptional Fiona in the office guided me through all the options and helped settle any uncertainties. On the day of delivery the 2 guys were very careful with a tight route. The set up of the hot tub was explained thoroughly step by step and made things easy to understand. Cannot praise the company high enough

I would highly recommend this company, after talking through on the telephone the various aspects of the hottub I was able to confidently order online. Andrew called the day after the order to confirm details and to arrange installation and access routes, Andrew kept in regular touch up to install day. The install was carried out by Mark and Marcellus who very very efficient and left the area spotless after installation. Best price great experience.
Scott

Really easy process with Fiona and delivery was fast and the lads Mike and Dwayne were great overall hreat experience

From ordering to delivery was excellent, Fiona from sales was very helpful and explained everything clearly, and the men that delivered to tub was very helpful too. Can't recommend enough thank you

We had a terrible experiance previously but it was handled great in the end. Hence why we returned to blue whale spa. Upon returning as a customer, Andrew brunton at the show room was great, he was insured up and helpful, delivery date was selected and agreed and happened as planned! Andrew went above and beyond