Excellent and extremely helpful customer service. We bought our first hot tub from yourselves over 10 years ago and only had to replace it last year after a garage/garden fire. Just placed an ord... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from start to finish.. Special thanks to Matt and Aaron who delivered and set up the hot tub in awful weather conditions !! Nothing was to much trouble they explained everything t... See more
Company replied
Just had delivery of my Hot tub and can’t recommend Miami spa enough. Jordan has been amazing and has provided guidance and advice from the first day of contact even replying to my messages when he wa... See more
Enquired about a new hot tub lid due to mine being damaged and worn out. Dealt with Jordan throughout and he was on hand to help and advise from start to finish. He kept me informed on my order from... See more
Company details
Written by the company
The Wellness Co. by Superior Wellness is a leading UK hot tub and swim spa retailer in Derbyshire, offering you a global choice of high-quality products focused on improving your health and well-being. As part of the Superior Wellness family, The Wellness Co. (formally Miami Spas) was established in 2014. Superior Wellness is an innovative distributor, importing from several countries to offer the widest choice of hot tubs, swim spas, and other related products. Our products aim to improve wellness, help you relax, spend quality time with loved ones, and lead happier and healthier lives. We offer exceptional hot tubs and swim spas to suit every customers’ needs. Our showroom has over fifty hot tubs and swim spas on display including six to wet test. Our experienced team will assist you every step of the way – we put our customers at the heart of everything we do. Our brand values are quality, choice, care, and innovation. This is our focus every day to the highest standard. We look forward to welcoming you to The Wellness Co.
Contact info
Broombank Park , S41 9RT, Chesterfield, United Kingdom
- 01246 541200
- sales@wellnessandhottubs.co.uk
- wellnessandhottubs.co.uk
Reply from Wellnessandhottubs
Thanks very much for taking the time to leave a review. We are pleased you are happy with the product, price and delivery.
Thank you for choosing the Wellness Co.
Thanks
Sarah
We would of probably got it the next…
We would of probably got it the next day only for it being a weekend thankyou.
29 January 2026
Reply from Wellnessandhottubs
Thank you for your review. Yes absolutely, if it had not been the weekend, your order would most likely have arrived the next day. We really appreciate your patience and understanding.
Thanks
Sarah
Helpful advice over the phone
Helpful advice over the phone, reasonable prices and quick delivery, thanks
20 January 2026
Reply from Wellnessandhottubs
Thank you for taking the time to leave a review. We’re pleased to hear you were happy with the advice provided, our pricing, and the speed of delivery. We look forward to helping you again in the future.
Thanks
Sarah
Speedy response at Christmas
I decided to purchase pool filters the day before Christmas Eve - unexpected guests to arrive!
They were delivered the next day.
23 December 2025
Reply from Wellnessandhottubs
Thank you so much for your kind review! We’re delighted we could get your pool filters to you so quickly—especially right before Christmas. We hope they helped you enjoy your unexpected guests and the holiday season. Thanks again for choosing us!
Thanks
Sarah
Excellent customer service
Excellent and extremely helpful customer service.
We bought our first hot tub from yourselves over 10 years ago and only had to replace it last year after a garage/garden fire.
Just placed an order for more chlorine and it arrived within a couple of days.
Would highly recommend this company, from sales to delivery and after care.
17 December 2025
Reply from Wellnessandhottubs
Thank you so much for taking the time to leave such a kind and detailed review. We’re truly delighted to hear about your long-standing experience with us over the years.
We’re very sorry to hear about the fire you experienced, but we’re glad we could be there to support you when you needed a replacement. It’s especially rewarding to know that our sales, delivery, and aftercare teams have continued to meet your expectations, and that your recent chlorine order arrived quickly and smoothly.
Your recommendation means a great deal to us. Thank you again for your loyalty and trust — we look forward to continuing to support you for many years to come.
Thanks
Sarah
Reply from Wellnessandhottubs
Thank you very much for taking the time to write a review. We are pleased that you are happy with your products. If you need anything else then please do not hesitate to contact us.
Kind Regards
Sarah
Reply from Wellnessandhottubs
Thank you so much for your kind words! We’re delighted to hear you were happy with our communication and speedy delivery.
Enjoy your hot tub, and don’t hesitate to reach out if you need anything else!
Thanks
Sarah
Excellent
Easy to use website, quick distribution and delivery.
Alway's use these guys for my Thermals sapphire filter's *****
10 September 2025
Reply from Wellnessandhottubs
Thank you so much for your kind words! We’re thrilled to hear you find our website easy to use and that delivery has been quick and reliable. We truly appreciate your continued trust in us for your thermal sapphire filters and look forward to serving you again soon.
Thanks
Sarah
Reply from Wellnessandhottubs
Thank you so much for your kind review! We’re delighted to hear that you received your hot tub filters quickly and that you were happy with our service. We really appreciate your feedback and look forward to helping you again in the future.
Thanks
Sarah
Reply from Wellnessandhottubs
Thank you for your review! We’re so pleased to hear your order arrived quickly and that everything was just as expected. We really appreciate your feedback and hope to serve you again soon.
Thanks
Sarah
Personally called me on the day prior to delivery
Personally called me on the day of ordering - for full address and them all delivered correctly the following day
14 August 2025
Reply from Wellnessandhottubs
Thanks very much for taking the time to write a review. We are pleased you received a good service and received everything correctly the next day.
Thanks for choosing the Wellness Co.
Sarah
Only place I could find the part I…
Only place I could find the part I needed and came on time, great service
28 July 2025
Reply from Wellnessandhottubs
Thank you for your great review! We're so glad we had the part you needed and that it arrived on time. Providing reliable service is what we aim for, and it's great to hear we delivered. If you need anything else, we’re here to help!
Thanks
Sarah
Excellent service
Excellent service
Delivery was on time and the swim spa was installed exactly as we wanted. The heat pumps were installed within the same day too.
Everything is working well
3 July 2025
Reply from Wellnessandhottubs
Thank you so much for your kind words! We're thrilled to hear that you're happy with your swim spa and that the installation met your expectations.
It’s great to know everything is running smoothly, including the heat pumps. If you ever need anything or have questions down the line, we’re always here to help. Enjoy your new setup!
Thanks
Sarah
Helpful staff when enquiring about…
Helpful staff when enquiring about product and fast efficient delivery
18 June 2025
Reply from Wellnessandhottubs
We're thrilled to hear that you found our staff helpful when enquiring about the product and that your delivery was fast and efficient. We pride ourselves on providing excellent service, so your feedback means a lot. If there's anything else we can help with in the future, please don't hesitate to reach out!
Thanks
Sarah
Great service
18 June 2025
Reply from Wellnessandhottubs
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. If there's ever anything more we can do for you, please don’t hesitate to reach out. We appreciate your support!
Thanks
Sarah
Brilliant customer service and quick delivery
I have brought a number of items from wellness and hot tubs, the customer service is fantastic and drivers is always very prompt. I rarely buy from any other company now.
30 April 2025
Reply from Wellnessandhottubs
Thank you so much for your kind words and continued support! We're thrilled to hear that you've had such positive experiences with both our customer service team and delivery drivers.
It's always our goal to provide prompt, reliable service and we're so pleased to know that we've become your go-to choice. We truly value your loyalty and look forward to serving you again in the future.
Kind Regards
Sarah
Reply from Wellnessandhottubs
Thank you so much for your kind words! We're thrilled to hear that you're happy with the product and impressed by the fast delivery. Your feedback means a lot to us, and we hope to serve you again soon!
Kind Regards
Sarah
Reply from Wellnessandhottubs
We are pleased to hear that you were happy with the service. Thanks for taking the time to leave a review and for choosing the Wellness Co.
Thanks
Sarah
Reply from Wellnessandhottubs
Thanks for taking the time to leave a review. We are pleased to hear that you were happy with your service. Thanks for choosing the Wellness Co.
Thanks
Sarah
Reply from Wellnessandhottubs
Thanks for taking the time to leave a review. We are pleased you are happy with the service. Thanks for choosing The Wellness Co.
Sarah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.