Arden Estates Reviews 

Dealt with Arden’s Bromsgrove in February when a house we had seen come up for sale. We knew we needed our house to be put on the market quickly to be considered by the sellers estate agent. Savannah did not disappoint. No sooner had we been in touch, our house had been pictured and valued in less than a few days. Top communication by Savannah who helped us understand the process of selling a house. Will not hesitate to use Arden’s again in the very near future.

Great service from start to finish. From Gracie with the viewings to Amy with the sales progression. Thank you for making the process pretty much stress free.

I initially had a poor experience with Arden Estates, primarily due to poor communication. I made an offer on a property (even mentioned I’d be willing to match the asking price), but despite chasing over the weekend and being told on Monday that I’d get a call back “shortly,” no one got in touch. I kept checking the listing excitedly, only to discover in the evening that it had been sold. I was understandably disappointed.

However, the manager apologised sincerely and took steps to make up for the initial experience, providing fortnightly personalised updates. I eventually bought a property through them. Yet again, communication was inconsistent — another estate agent promised to call back and never did. If you wait, you risk losing the property. If you call repeatedly, it might signal desperation and lead to price inflation — which is what I fear may have happened, as I ended up paying £6,000 above asking in a slow market.

As a first-time buyer, I’m left wondering if it was all worth it.

My solicitor (JS Law, Ms Beverly Chilaizya) managed to complete the transaction within three months. However, communication was again a major issue — emails were largely unanswered, and I only got updates if I chased with calls. The online platform they use was very efficient, and Arden Estate were helpful in chasing the solicitor and assisting with post-sale queries.

I sold my house through the Bromsgrove office. Faultless service throughout, from each and every single contact point. They supported all the way through the sale, making (at least this part!) stress free.

I highly recommend Arden Estate Agents. I dealt with the Worcester Office, Dominique, Leanne and the team are very professional, friendly and excellent with updates and communication. Every step of the way they have all been so helpful and informative, going above and beyond with some aspects of the job. 10 out of 10 ladies, again many thanks for your hard work.

I cannot recommend Arden Estate enough. Leanne handled our case and she was brilliant I was very pleased with her actions. All staff were friendly I can't complain at all. We receive updates at every step through emails or calls. Thank you helping us buying our house so quick!🫶🏼

This company is joke
I order a Tshirt
Still not arrived yet after 2 weeks
I could easily ordered from another supplier and 50% cheaper than the original price in 3 days
Big mistake never again
Avoid

Both Adam and Sunny were very friendly, professional and helpful. I was kept informed during the whole process and nothing was too much trouble.

We were really happy with the process with Arden from start to finish. Excellent communication, called us back when needed and didn't leave us waiting for responses. Really easy to get along with, really helpful and supportive team, from Peter who came out and did the valuation and booking viewings in to Amy who worked with us all the way through, couldn't have asked for a better team. Thank you for everything

Arden's don't just find a buyer for your property they ensure the sale gets completed. Great communication throughout the whole process from initial price setting to completion. Leanne was always up to date with everything that was going on. Our fourth sale with Arden's over the years and they have been consistently excellent throughout.

Thank you to Gracie, Amy and all of those at Arden in helping us purchase our first property. They have been wonderful in their help and support along the journey.

Absolutely amazing experience! The whole team was very helpful, kept me updated every step of the process, very professional but warm and kind in the same time 😊 Olivia is one of the young ladies who I was in contact most of the time and I cannot praise her enough for her perseverance in getting me the best help with the sale of my property. Well done Olivia and well done Arden for having such a strong team 🤩 👏

Incredibly disappointed. Initial response to a request for a valuation was excellent. Very much on the ball with a quick response and appointment. A gentleman called Matt came out to complete the valuation. He was only there for about 10 minutes. He verbally gave his opinion about the value and we talked briefly about marketing. I had expected his written letter of valuation fairly quickly as it’s just a straightforward email. When the email finally came, the address was wrong and the names of the people selling the property were wrong. I politely requested that the email be amended and resent. As this didn’t happen over 2 days, I informed Arden not to proceed as we were getting another agent to value. Matt at this point called me and apologised. He resent the email and still the information contained was wrong. Such a simple task seemed impossible for him. Needless to say it gave us no confidence to proceed with Arden.
**Edit 23/6/25
Following the response to my review on Trustpilot, I was indeed contacted by James Cope the director. He was apologetic and thanked me for my feedback. He explained what he had done to ensure this was not an incident that would be repeated. He also offered support going forward. I am happy that I feel my feedback was valued and a positive response was received.

great agents, great service!

As a first time buyer I couldn’t have been happier with my experience with Arden. My main dealings were with Gracie, and then also Amy and they were both so nice and helpful…and on my completion day going into the office it seems like everyone there is like that, just happy and great energy. Thank you Arden :)

Arden have been nothing short of brilliant. Professional, communicative and willing to support throughout the process of buying a house, we can't thank them enough for their work. A special shout out to Leanne for her advice and encouragement - thanks Leanne!

Ardens made it easy to sell our house . The team are friendly and professional. Great experience 👍

We had a viewing with Eve at the weekend and it couldn't have been better. She was knowledgeable and friendly which made the experience very enjoyable.

Its been a while we made a purchase through arden estate.
Romily and the team especially Ammy woollasten were brilliant from start to finish. Ammy was great at coordinating everything from with sale agreement till handing over the key. What i remember is the way she deal with the situation where she managed to get the completion day extended for a month from the sellers side due to a challenging situation faced by us during the process . And i would like to recommend and thank Romilly and Ammy again for a brilliant house. And Peter Gilbert who showed us the house around wo was first point of contact. cheers to the whole team at bromsgrove. sorry i know its a late review

Thank you Arden. Leanne was so professional, she carried us along all through the process via emails and phone calls.