Arden Estate Agents Reviews 14

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Real Estate Agency

Written by the company

Arden Estates Agents are your local Independent Estate Agent. Established since 1999 we have vast experience within the estate agency sector spanning decades so you can be assured that you are dealing with highly experienced, regarded and dedicated staff. Our aim is to make selling your home as seamless and stress free as possible. Over many years, hundreds of customers moving home have experienced our first class service and you can too by calling us now for a free, no obligation valuation or if you would like advice on any part of selling, renting or buying feel free to call. We are here to help. Website: https://ardenestateagents.co.uk


Contact info

3.3

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Initially

Initially, they seem very professional and talk a lot about 'strategy' to gain your trust. However, that's just a facade. As soon as the first offer came in (within the first few weeks), the pressure started.
They completely ignored our previously agreed price and tried to convince me that my house wasn't actually worth that much, warning me that I might not get another offer. It felt like they weren't working for me, but against me, just to close the deal as quickly as possible. When I voiced my concerns, I was told I 'should be happy' to sell so fast—even though I was in no rush and simply wanted a fair price.
On top of that, I had to fill out all the property details myself. They provide an app and expect you to do their job for them. It makes me wonder what they actually take their commission for. If you want an agent who actually fights for your interest and doesn't just push for a quick sale, look elsewhere.

20 February 2026
Unprompted review
Arden Estate Agents logo

Reply from Arden Estate Agents

Please can you confirm you have left a review with the correct agent as we are unable to locate your details on our system.

Rated 4 out of 5 stars

Landlord comments

Having just changed from our original Management Company, we found Arden to be extremely helpful with communication excellent and friendly.

DJC

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Cancellation with 30 minutes notice

We had arranged a viewing for a property they are marketing this morning and they emailed around 30 minutes before that it had been cancelled. I was travelling from London and only saw the email when I reached the address. When I inquired they said the vendor had cancelled the viewing. What about the time I spent getting to the location and returning back?

16 September 2025
Unprompted review
Arden Estate Agents logo

Reply from Arden Estate Agents

We apologize for any inconvenience caused. Please understand that we have no control over the property owners; if an appointment is cancelled, we are only able to pass on the instructions provided by them.

Rated 5 out of 5 stars

Sale of House

The decision to opt for Ardent was an easy one. The stats on their sales in the area were way above any other agent.
From the initial meeting with Tony at Ardent in Hodge Hill, through the house sales process, and final completion, the communication was excellent.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Arden - Solihull - a joy to work with

I cannot thank the Solihull team enough for making the rather daunting process of putting our house on the market so easy and all with such cheery, positive enthusiasm. Communication has been so clear. The team all shared a very reassuring and energetic attitude and made our home look amazing when published. They have been an absolute joy to work with. They took care of everything and it was like welcoming friends into our house to make all the arrangements.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

To all new clients looking to use Arden…

To all new clients looking to use Arden Estate Agents.
We can 100% recommend these guys.
From putting the property on the market to the completion date Tony & Paul were remarkable.
They were so helpful & informative, all our questions were answered promptly.
They took care of everything.
As we were moving over 100 miles away they made it seem as though we were moving just down the road.
Absolutely efficient form start to finish. They recommended an excellent solicitor and between them our move was very successful. They honestly took the stress out of moving.
Tony & Paul are not "Just an Estate Agent" we are proud to call them "Our Friends"... Thanks a million Tony& Paul!!!!!

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service! From start to finish the process was calm and stress free. Excellent communication and I never felt stupid asking any questions.
Would highly recommend and have told all my friends and family. 5 stars!!!!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

I received excellent mortgage advice…

I received excellent mortgage advice with excellent service through the whole process and would not hesitate to recommend Arden Estate Agents. Thank you for such fantastic service, I shall certainly be using Arden Estate Agents agsin!

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service all the way! They made the mortgage process a walk in the park and selling the house was a breeze. Highly recommend for anyone looking for smooth sailing in these areas!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough!!!

I cannot begin to explain how reassuring it was to know that our home move was being looked after by such a caring, kind and friendly team. From the very beginning of the process through to collecting the keys for our new home, Romily, Sarah and Jayne were simply incredible. Cannot thank Arden enough for there personal approach and for making us feel like we weren't just a number. You were all truly amazing! Thank you

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Having used Arden at the Barnt Green…

Having used Arden at the Barnt Green office for the first time i can only say it was the best choice i made to sell and buy our home. Lesley was terrific keeping us both up to date many times on a daily basis. My particular house move was complicated with a bridging loan dealing with many groups of third parties. Lesley was in constant touch and pushing on my behalf right to the bitter end. Thank you so much from Alphonsine and Laurence.

12 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look