بسم الله الرحمن الرحيم Masha'Allah sister Laiba, is one in a million! She spent a very long time finding the best Umrah package for me. She has exemplary customer service skills and her patience a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had contact with a lovely agent called Laiba. She was very efficient and supportive of my needs. Unfortunately was not able to book a package with her for Umrah due to personal reasons, but Laiba han... See more
Company replied
I had the pleasure of speaking with Laiba while searching for a package that met my requirements. Although I didn’t proceed with the booking this time due to unrelated reasons, Laiba went above and be... See more
I had an amazing experience with Arif! I was in an urgent situation and needed tickets at the last minute. Arif went above and beyond to help me secure my booking quickly and efficiently. His calm and... See more
Company replied
Company details
Written by the company
Alfalah Travel is a UK-based travel company specializing in premium Umrah packages for pilgrims seeking a spiritual journey to the holy cities of Mecca and Medina. We are dedicated to providing a seamless, comfortable, and affordable Umrah experience, combining quality accommodations, reliable transportation, and personalised support at every step 24/7.
Contact info
13 Station Road, SE25 5AH, London, United Kingdom
- 02072900410
- info@alfalahtravel.co.uk
- alfalahtravel.co.uk
4.8
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Umra
Good morning
I made some inquires for umra this morning from Alfalahtravel shakir answered the call he was very helpfull answered all my questions , offers me all the packages he could on the dates I gave him , I would recommend Alfalahtravel and Shakir many thanks
27 December 2025
Unprompted review
Reply from Alfalahtravel
Good morning. Thank you very much for your kind feedback. We’re glad to hear that Shakir was helpful and answered all your questions clearly while offering the best available Umrah packages for your dates. We truly appreciate your recommendation and look forward to serving you soon. Many thanks to you as well.
Customer service
Though I haven’t travelled with them but their customer service is good, Halima from their customer service did a good job by reaching out to me after an inquiry.
26 December 2025
Unprompted review
I want to give a thank you to Haleema…
I want to give a thank you to Haleema for her incredible customer service.
24 December 2025
Unprompted review
Excellent service and great customer…
Excellent service and great customer service behaviour by Mr Shakir , great experience and recommended you guys also try them they will never let you down,
23 December 2025
Unprompted review
Reply from Alfalahtravel
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience with us. Mr. Shakir truly values respectful and supportive customer service, and your recommendation means a lot. We look forward to serving you again.
I had the pleasure of speaking with…
I had the pleasure of speaking with Laiba while searching for a package that met my requirements. Although I didn’t proceed with the booking this time due to unrelated reasons, Laiba went above and beyond in helping me find suitable options. I truly appreciated her effort and will be sure to reach out to her again for future bookings.
30 November 2025
Unprompted review
Sister Urwa was amazing
Sister Urwa was amazing, very patient, friendly and understanding of our needs, she helped us find a great umrah package!! Highly recommended!!
19 November 2025
Unprompted review
Reply from Alfalahtravel
Thank you so much for your wonderful feedback! On behalf of our entire team, I’m truly pleased to hear that Sister Urwa provided you with excellent service and helped you find the perfect Umrah package.
Your satisfaction means a lot to us. May Allah accept your Umrah and bless your journey with ease and endless rewards.
We look forward to serving you and your family again in the future.
Excellent Customer Service by Ms.Urwa
Excellent Customer Service by Ms.Urwa
For updating us different options for Umrah packages thank you
7 November 2025
Unprompted review
Reply from Alfalahtravel
Thank you for your wonderful review! We’re so glad that Ms. Urwa could keep you updated with the best Umrah options and deliver the customer care we aim for.
Your appreciation motivates our entire team. May Allah bless your journey, and we hope to serve you again soon.
Custumer service is good
Custumer service is good, very helpful explained everything to us. By Urwa
22 October 2025
Unprompted review
Reply from Alfalahtravel
Thank you so much for sharing your experience! We’re glad that Urwa provided you with helpful and easy-to-understand guidance.
And MashAllah...since you completed your Umrah in October, we pray Allah accepts it and grants you more opportunities for blessed journeys.
Your feedback motivates us to keep improving
Excellent customer service by Urwa
Excellent customer service by Urwa from Alfalah Travel everything for my Umrah was arranged smoothly, professionally, and with great care.
21 October 2025
Unprompted review
Reply from Alfalahtravel
Thank you so much for your kind feedback! We're delighted to hear that your Umrah arrangements were handled smoothly and professionally. At Alfalah Travel, we strive to provide the highest level of service, and we're proud to have team members like Urwa who go above and beyond with such care and dedication.
Your satisfaction means the world to us, and we look forward to assisting you again in the future. May your Umrah be accepted – Ameen.
Excellent customer service
Excellent customer service. Giving me Excellent deals. Very happy with the server.
13 October 2025
Unprompted review
Reply from Alfalahtravel
Thank you so much for your kind words! We're truly happy to know you were pleased with the service and deals we provided. It was a pleasure assisting you, and we're grateful for your trust in Alfalah Travel.
If there's ever anything more we can do for you, please don't hesitate to reach out. We look forward to helping you again in the future!
Warm regards,
Alfalah Travel
Customer Support Department
Had contact with a lovely agent called…
Had contact with a lovely agent called Laiba. She was very efficient and supportive of my needs. Unfortunately was not able to book a package with her for Umrah due to personal reasons, but Laiba handled questions and requirements to the dot.
Would highly recommend.
30 September 2025
Unprompted review
Reply from Alfalahtravel
Thank you so much for your kind words and valuable feedback. We’re delighted to hear that Laiba provided you with polite and timely assistance. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
We’ll be sure to pass on your appreciation to Laiba — she’ll be very happy to know her efforts made a difference.
Warm regards,
Alfalah Travel
Customer Support Department
Helpfull
I enquired about umrah deals for January and sister LAIBA was very help full ..
I really appreciate her efforts..
Jazakallah
16 October 2025
Unprompted review
Reply from Alfalahtravel
Dear Saeed Raja,
Jazakallah khair for your kind words! We're glad to hear that Sister Laiba was helpful with your Umrah enquiry. We truly appreciate your feedback and are always here to assist you.
Best regards,
Alfalah Travel Team
Customer Support Department
Company has helped me greatly.
The Company has helped me greatly in providing me with multiple options of where to go. The kind lady that assisted me is Laiba who helped me whenever i asked her. - Sajeda
8 October 2025
Unprompted review
Reply from Alfalahtravel
Dear Mrs Patel,
Thank you for your kind words! We're happy to hear that Laiba was able to assist you and provide helpful options for your travel plans. We truly appreciate your feedback and look forward to helping you again in the future!
Best regards,
Alfalah Travel
Customer Support Department
Laiba
I dealt with Laiba and I believe she genuinely dealt with all my queries and questions politely and in a timely fashion.
I’m sure she is an asset to the Alfalah Travel team.
14 October 2025
Unprompted review
Reply from Alfalahtravel
Dear Anjham Akbar,
Thank you for your kind feedback! We're glad to hear that Laiba was able to assist you promptly and politely. She is indeed a valued member of our team. We appreciate your support and look forward to serving you again!
Best regards,
Alfalah Travel
Customer Support Department
I am having a good booking experience…
I am having a good booking experience with Laiba, she is very helpfull, she is always ready to study our plans and provide information according to it, she has a good quality of patience and listening to people, and I would definitely give my final review once my trip is completely done, hopefully everything will be as planned In sha Allah. ASIFA
1 October 2025
Unprompted review
Reply from Alfalahtravel
Dear Asifa,
Thank you for your kind words! We're glad to hear Laiba has been helpful and supportive during your booking process. Wishing you a smooth and enjoyable trip, In sha Allah. We look forward to your final review!
Best regards,
Alfalah Travel
Customer Support Department
I booked my Umrah package with Alfalah…
I booked my Umrah package with Alfalah Travel and everything was handled so smoothly. From the flights to the hotel arrangements, everything was well-organized. The team was always available to answer my questions and made the whole journey stress-free. Highly recommend their services!
15 August 2025
Unprompted review
Excellent Hajj & Umrah Service!
Excellent Hajj & Umrah Service!
I recently booked my Umrah trip with Alfalah Travel and I couldn’t be more satisfied. The team was professional, responsive, and guided me through the entire process from visa to return. The hotel and transport arrangements were exactly as promised. I highly recommend Alfalah Travel for anyone looking for a stress-free and spiritually fulfilling journey. Will definitely use their services again!
24 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.