alharamaintravel.co.uk Reviews 117

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding customer service, noting the quick responses, clear explanations, and personalized support received throughout their journey, from booking to the actual trip. Consumers frequently mention that all arrangements, including flights, hotels, and transfers, were provided exactly as promised, leading to a truly memorable experience. However, some customers also noted issues with booking confirmations and communication, with a few people reporting that their bookings were not as expected or that they experienced concerns regarding the communication style of certain agents.

What people talk about most

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and helpfulness of the... See more

Booking process

Clients share positive opinions on the booking process. Many reviewers highlight the professionalism and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Holidays

Users describe positive interactions with holidays. Many customers report excellent experiences with their... See more

Based on these reviews

Rated 5 out of 5 stars

Alhamdulillah highly recommend this company ...Asim was very helpful and helped me with any concerns and questions. Everything went smoothly..may Allah give them success... Flight hotel visa transfe... See more

Rated 5 out of 5 stars

Alhamdulillah, mustafa was amazing. He facilitate the visa service very quickly as I was struggling to do it myself. I thank him from bottom of my heart. Allah give him more oppurtunities to help othe... See more

Rated 5 out of 5 stars

I booked my Umrah trip through Alharamaintravel and alhumdulliah had the most perfect experience. From flights to transfer and visa Asim Khalid dealt with all my requests. He was attentive and thoroug... See more

Rated 5 out of 5 stars

I booked Umrah for me and my family leaving in March 2026.. I was recommended by family members to use this company. Zahra offered me several packages based on my needs which she dealt with brilliant... See more

Rated 5 out of 5 stars

I recently booked my Umrah package with Al Haramain Travels and I have to say the service was outstanding. A huge thank you to Zahra, who went above and beyond to make the whole process so smooth. F... See more

Rated 5 out of 5 stars

Great support throughout our journey. I feel every penny was worth it. The staff and the experience was brilliant throughout. Ms. Zahra was always available for help and assistance which made our expe... See more

Rated 5 out of 5 stars

Iftikhar ali my family went to umrah booked from al haramain travel Zahra sister was very helpful looked after us very well very happy with the service .

Rated 5 out of 5 stars

My experience purchasing the ticket was fantastic. The young lady named Zahra assisted me throughout my entire trip. She provided me with an attractive price that left my family and friends amazed. Ev... See more

Rated 5 out of 5 stars

That was my first time with my family, that includes couple of children. Noman from Alharamain travel guided us from day one, when the process starts until the last day when we travelled back to UK. E... See more

Rated 5 out of 5 stars

We recently booked our Umrah package through Al Haramain Travels, and the whole experience was excellent. Everything was organised smoothly from start to finish, and all the facilities they provid... See more

Rated 5 out of 5 stars

It was a pleasure to have been dealt by Zahra at Al Haramain Travels for my Umrah Booking. She designed Excellent Cost Effectuve package for me and my family. Good Job - Keep It Up Zahara

Rated 5 out of 5 stars

We have used Al Haramain Travel twice so far and they didn’t disappoint. Second time it’s was last minute booking and Mustafa arranged everything in one day at reasonable cost.Would definitely use the... See more

Rated 5 out of 5 stars

I would like to sincerely thank Asim and Ukasha for the excellent service they provided. I was hoping to perform Umrah by next week, and although we were unable to find an option within my budg... See more

Rated 5 out of 5 stars

Excellent service, I would highly recommend, Asim is truly a professional at his trade, helped me save hundreds of pounds, May God Reward you for helping me through my journey to Saudi Arabia to perfo... See more

Rated 5 out of 5 stars

We have good experience with Al Haramain Travel, Zahra Kanwal was amazing she sorted out our package according to our needs and assisted us through out the journey. I have checked the prices with dif... See more

Rated 5 out of 5 stars

Asim is such a helpful individual. He catered to all my needs and made my whole Umrah process smooth. As someone who went Umrah for the first time he made the whole process stress free. He is reliable... See more

Rated 5 out of 5 stars

I needed my Umrah booking to be easy and straight forward so I could just focus on my mental preparation. It was very last minute but Zahra was so efficient. She came back within minutes with clear pa... See more

Rated 5 out of 5 stars

Mr Asim Khalid Nice Dill Nice Packaging Nice Talk Everybody He 10 for 10 And I’m Try Next Time My Family Member and Friend Everybody So Deal Your Travel I Try to Next Time Same Travel

Rated 5 out of 5 stars

Haider Ali was very supportive and helped to ensure the trip ran smoothly. He was always available to answer and questions when I needed his support. I would definitely recommend to other umrah travel... See more

Rated 5 out of 5 stars

I booked our Visas for Umrah with Asim Khalid. He was very professional and dealt with the booking very efficiently. I will book again with this agency. In sha Allah

Rated 5 out of 5 stars

Very good trip, Zahra helped organise a custom trip. All things were covered and her support was with us throughout our journey. Enjoyed the response and the trip went smoothly.

Rated 5 out of 5 stars

Special thanks to Zahra for facilitating the Umrah package for me. If it wasnt for her, this experience wouldn't have been as great as it was.

Rated 5 out of 5 stars

Alharamain Travel offered an excellent service and brilliant Umrah experience. The staff are considerate to your individual needs and are helpful in deciding on important travel decisions. Haider Bhai... See more

Rated 5 out of 5 stars

wonderful experience from start to end excellent customer service from Haider Ali he kept in touch whilst we was in umrah would definitely book again thank you

Rated 5 out of 5 stars

Very helpful staff and we got everything delivered on spot and on time. Great service and helpful people

Rated 5 out of 5 stars

Zahra Kanwal Was very friendly and reliable. Fast and efficient also very polite. Made my experience effortless

Rated 5 out of 5 stars

Excellent service, good value for money, staff very supportive and available 24/7 to answer your questions and concerns I highly recommend anyone who is planning to perform Umrah to get in touch wit... See more

Rated 5 out of 5 stars

Exellent service we booked through Al Haramain travels Haider Ali did our booking had a pleasant trip everything was organised by Haider the travelling from Airport to makkah then to Madina to the tr... See more

Rated 5 out of 5 stars

we booked through Al Haramain travels Haider Ali did our booking we had a pleasant trip everything was organised by Haider the travelling from Airport to makkah then to Madina and again to the Airport... See more

Rated 5 out of 5 stars

Zahra was amazing when helping me book my Umrah package. She gave me options and catered to any changes I needed to make. She was also available when I needed her for any issues that came up during my... See more

Rated 5 out of 5 stars

I recently booked my Umrah package with Zahra Kanwal. I am very happy with overall experience with there service. From beginning she was very supportive even her colleagues is supportive and respo... See more

Rated 5 out of 5 stars

The wonderful journey with the help of a wonderful advisors like Asim made our journey a beautiful one ..may Allah grant all his duas and give him the best in this world and the hereafter

Rated 5 out of 5 stars

Muneeba is a really kind person she helped me to the best abilities she could and provided excellent customer service

Rated 5 out of 5 stars

My mother booked her umrah package from Al Haramain Travel. Despite the fact that her flight was delayed, she discovered that the travel agency was really helpful. She was able to travel to Saudi Arab... See more

Rated 5 out of 5 stars

Highly recommend Alharamain Travel for Umrah. During this unpredictable time, with the flights keep cancelling, Zahra and her team did an amazing job in ensuring that we went umrah as per our schedule... See more

Rated 5 out of 5 stars

Amazing service from Muneeba at Al Haramain Travels. She sorted my Umrah visa and I received it the same day, which was incredibly efficient. She was very helpful with arranging my accommodation a... See more

Rated 5 out of 5 stars

This was my first time booking an Umrah package for myself and my family. We flew out on the 26th March and returned on the 8th April. Zahra handled our booking and she was fantastic throughout. S... See more

Rated 5 out of 5 stars

Assalam u Aleekum I honestly can not Thanks and recommend Zahra Kanwal enough. she handled everything for our Umrah trip from visa processing and hotel bookings to transportation and it all went s... See more

Rated 5 out of 5 stars

Mustafa provided excellent customer service while assisting with our Umrah booking. He was professional, patient, and very responsive throughout the process. Everything was handled smoothly, and his s... See more

Rated 5 out of 5 stars

I am glad to book my first-ever Umrah package with AlHaramain Travels. Zahra Kanwal is truly amazing, always ready to help. She sorted everything for me and my family according to our needs. We had a... See more

Rated 2 out of 5 stars

We was tolled about medina hotel that is on walking distance but actually it was approximately 27 to 30 minutes and hotel is rubbish because rooms are not clean , third quality carpets on floor matt... See more

Rated 1 out of 5 stars

Recently booked Makkah hotel with this company. They said booking is confirmed and even sent the voucher. Our flight got cancelled and we had to cancel the trip . Upon contacting hotel directly for re... See more

Rated 1 out of 5 stars

Alharamain travel is not worth it,(haider Ali) just wants to get the money first that’s all. Wouldn’t recommend it at all. Took my money and couldn’t give me a refund

Rated 1 out of 5 stars

Can I  give a -5. Took money by Deception. Noman told us over the phone that the deposit is refunded if there is an emergency. Sent contract which we signed in good faith but later said they c... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you

Thank you for your support asim was very good and excellent response time to care of everything

30 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star umrah

Booked Umrah for my family with these
Despite Iran war situation they managed to arrange 5 star package including transfers
Big thanks to sister Zahra

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I am very thankful to Al Harmain…

I am very thankful to Al Harmain travels for arranging this journey for my family to Holy place. From start till end everything was so professional. All the services offered were top notch at the same time customised as per my requirements. I would like to thank specially Muneeba and then Haider, who went above and beyond to make it possible despite all the flight cancellations and uncertainties during my travel plan. They were readily available 24/7 throughout my trip for any k8nd of query i had.
I highly recommend taking Harmain travels services if you are planning to visit Mekkah and Medina and want hassle free trip to focus on ibadah there.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

First Umrah Experience

This was my first time booking an Umrah package for myself and my family. We flew out on the 26th March and returned on the 8th April. Zahra handled our booking and she was fantastic throughout. She offered several package options that fit our needs and was responsive. She also kept us updated throughout the process.

Zahra was especially helpful when our flights were cancelled due to the situation in the Middle East. We lost hope and decided to rebook for October, but Zahra and the team worked hard to find alternative flights and eventually managed to secure new flights for us. Thanks to their effort, we were still able to perform our Umrah.

We’re incredibly grateful to the company and especially to Zahra, for making this trip possible despite the challenges. I have already recommended the agency to family friends for their service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Alharamain Travel for…

Highly recommend Alharamain Travel for Umrah. During this unpredictable time, with the flights keep cancelling, Zahra and her team did an amazing job in ensuring that we went umrah as per our schedule. They spent a lot of time trying to find alternative flights when ours were getting cancelled. In Makkah and Madina the transportation were on time and per our plan. We can’t thanks Zahra enough for her work. This is the second time she has helped us for our umrah package.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Assalam u Aleekum

Assalam u Aleekum
I honestly can not Thanks and recommend Zahra Kanwal enough.
she handled everything for our Umrah trip from visa processing and hotel bookings to transportation and it all went so smoothly. The visa process can be stressful, but Zahra took care of it all and kept us updated every step of the way. She also arranged great hotels that were clean and conveniently located, plus all our transport between cities and for local trips was on time comfortable and hassle free. What I appreciated most is how responsive and helpful she was throughout any time we had a question she got back to us quickly and genuinely cared that everything went well for us. If you're looking for a reliable travel agent for Umrah who actually delivers on what they promise, go with Zahra Kanwal. We're so glad we did. JazakAllah khair, Zahra! ⭐️⭐️⭐️⭐️⭐️

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Recently booked Makkah hotel with this…

Recently booked Makkah hotel with this company. They said booking is confirmed and even sent the voucher. Our flight got cancelled and we had to cancel the trip . Upon contacting hotel directly for refund,they confirmed there is no booking or even cancellation request with the name and confirmation code provided by this travel agency. Now they are refusing to return my money. They never made the booking and charged me fully and now not returning my money. Don’t book with this company. Will be takin them to court

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Umrah package March 2026

I booked Umrah for me and my family leaving in March 2026.. I was recommended by family members to use this company. Zahra offered me several packages based on my needs which she dealt with brilliantly. She was constantly reassuring and available if I had any queries or questions. Brilliantly service from Zahra. Everything was provided as agreed during the trip including transfers, hotels etc.. would be happy to use Zahra again..
The only thing which wasn't clear was payment method being a bank transfer, however Zahra then managed to agree credit card payment for a fee which met my needs. In the end, everything was provided as agreed and Zahra was always at the end of the phone if I needed anything.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently booked my Umrah package with…

I recently booked my Umrah package with Zahra Kanwal. I am very happy with overall experience with there service. From beginning she was very supportive even her colleagues is supportive and responsive. Even at current middle east conflict situation she handled things very professionally.

I really appreciate their assistance and would definitely recommend there service to others.

Thank you for helping and making memorable experience.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Umrah Trip

Amazing service from Muneeba at Al Haramain Travels. She sorted my Umrah visa and I received it the same day, which was incredibly efficient. She was very helpful with arranging my accommodation and was still happy to assist and advise even though I had booked my flights independently.

She also gave helpful tips on the smaller things that travellers often overlook, like which eSIM works best in Saudi Arabia. Her guidance made the whole process smooth and stress-free.

Highly recommended – book with Muneeba! 10/10.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The best service

I would like to sincerely thank Asim and Ukasha for the excellent service they provided.

I was hoping to perform Umrah by next week, and although we were unable to find an option within my budget, both Asim and Ukasha truly tried their best to make it possible. Unfortunately, due to Ramadan being very close and prices being extremely high, it was not possible this time.

I really appreciate their honesty, effort, and professionalism throughout the process. A big thank you to both of them for going above and beyond to help.

I will definitely be travelling with Alharamain Travel in the future and will recommend your services to others.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Umrah package

My mother booked her umrah package from Al Haramain Travel. Despite the fact that her flight was delayed, she discovered that the travel agency was really helpful. She was able to travel to Saudi Arabia and conduct Umrah safely thanks to the agency. The accommodations offered by this organization were immaculate and welcoming. She was quite happy with the service this organization offered, and it comes highly recommended.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good value for money, staff very supportive and available 24/7 to answer your questions and concerns
I highly recommend anyone who is planning to perform Umrah to get in touch with brother Mustafa and his team @Alharamain travel

27 January 2026
Unprompted review

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