بسم الله الرحمن الرحيم Masha'Allah sister Laiba, is one in a million! She spent a very long time finding the best Umrah package for me. She has exemplary customer service skills and her patience a... See more
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Review summary
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Had contact with a lovely agent called Laiba. She was very efficient and supportive of my needs. Unfortunately was not able to book a package with her for Umrah due to personal reasons, but Laiba han... See more
Company replied
I had the pleasure of speaking with Laiba while searching for a package that met my requirements. Although I didn’t proceed with the booking this time due to unrelated reasons, Laiba went above and be... See more
I had an amazing experience with Arif! I was in an urgent situation and needed tickets at the last minute. Arif went above and beyond to help me secure my booking quickly and efficiently. His calm and... See more
Company replied
Company details
Written by the company
Alfalah Travel is a UK-based travel company specializing in premium Umrah packages for pilgrims seeking a spiritual journey to the holy cities of Mecca and Medina. We are dedicated to providing a seamless, comfortable, and affordable Umrah experience, combining quality accommodations, reliable transportation, and personalised support at every step 24/7.
Contact info
13 Station Road, SE25 5AH, London, United Kingdom
- 02072900410
- info@alfalahtravel.co.uk
- alfalahtravel.co.uk
4.8
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Umrah package
I was in contact with lovely Laiba about my umrah package and she was so cooperating and give me the best deals
I am so happy with her packages
Will defo contact her again
23 February 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your lovely review! 🤍
We’re delighted to hear that you were happy with the Umrah package options provided by Sister Laiba and that she was so cooperative and helpful throughout the process.
We’ll certainly share your kind words with Laiba. It’s wonderful to know that her support and dedication made such a positive impression on you.
Thank you for choosing Alfalah Travel and for your kind recommendation. We truly appreciate your trust and look forward to assisting you again when you’re ready for your next journey, InshaAllah. 🤲
May Allah make your Umrah journey easy, peaceful and blessed.
Warm regards,
Alfalah Travel Team
Laiba was great, helpful, responsive, and professional.
I have interacted with Laiba. They were really helpful. Although I haven't moved forward with the booking due to personal reasons, I very much enjoyed Laiba's professionalism and responsiveness.
21 February 2026
Unprompted review
Alfalah travel
Brilliant company , very helpful when trying to make decisions. Always looking at the best possible deals to help you. Big special shoutout to Arif for being extremely helpful.
20 February 2026
Unprompted review
Customer service representative was very patient and hardworking. I changed my dates several times and she remained calm and never complained. She kept trying to get the best deals for me and was very
I was looking for flights to Mecca for myself and the kids in the Easter holidays
5 February 2026
Unprompted review
I had an outstanding experience with…
I had an outstanding experience with Laiba at the travel agency while looking into different Umrah packages. She went above and beyond to explore so many options for me, ensuring I found the one that suited my needs perfectly. She was extremely thorough, highly knowledgeable, and impressively quick to respond to all my questions. Nothing was ever too much trouble for her.
Thank you, Sister Laiba, for your patience, dedication, and exceptional customer service. You are truly exemplary and a real asset to the agency. I highly recommend her to anyone looking for reliable and caring support when planning their Umrah journey.
17 February 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for such a wonderful and detailed review! 🤍
We’re truly delighted to hear about your outstanding experience with Sister Laiba while exploring your Umrah options. It’s wonderful to know that she took the time to explore different packages, understand your requirements and help you find an option that suited your needs.
Your kind words about Laiba’s patience, knowledge, attention to detail and quick responses mean a great deal to us. We’ll certainly share your feedback with her — recognition like this is a great encouragement to her and the whole Alfalah Travel team.
Thank you for trusting Alfalah Travel and for recommending Sister Laiba to others planning their Umrah. We’re honoured to be part of your journey and look forward to supporting you throughout the process, InshaAllah.
May Allah make your Umrah journey easy, peaceful and blessed, and accept your Umrah and prayers. 🤲
Warm regards,
Alfalah Travel Team
She's such a sweet person and she…
She's such a sweet person and she helped me in every way possible really appreciated her service
14 February 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for your lovely feedback! 🤍
We’re so pleased to hear that you found her kind, supportive and helpful throughout your experience with Alfalah Travel. It means a lot to know that she went the extra mile to assist you in every way possible.
We’ll be sure to share your kind words with her — we’re certain they’ll mean a great deal to her.
Thank you for choosing Alfalah Travel and for taking the time to appreciate our team. We truly value your trust and look forward to assisting you again in the future, InshaAllah. 🤲
Warm regards,
Alfalah Travel Team
Arif
I booked my trip to Makkah through the alfalah travel and the whole process was smooth, quick, and stress-free. They offered a wide range of Umrah packages, and Arif from customer service was especially helpful and kind. He took the time to adjust my Umrah package to fit my budget, which I really appreciated. The booking process was efficient and well-organised throughout
13 February 2026
Unprompted review
Reply from Alfalahtravel
JazakAllah Khair for taking the time to share your experience! 🤍
We’re delighted to hear that your booking process with Alfalah Travel was smooth, quick and stress-free. We’re especially pleased that Brother Arif was able to understand your requirements and adjust the Umrah package to suit your budget.
We’ll certainly share your kind words with Arif. Providing personalised support and helping our customers find suitable travel arrangements is something we take great pride in.
Thank you for choosing Alfalah Travel and for trusting us with your journey. We truly appreciate your feedback and hope you have a beautiful and blessed time in Makkah.
May Allah accept your Umrah and bless your journey. 🤲
Warm regards,
Alfalah Travel Team
Brother Arif help me to find best Umrah…
Brother Arif help me to find best Umrah package. He’s very kind and helpful. Thank you for your Help.
5 February 2026
Unprompted review
Reply from Alfalahtravel
Thank you for the wonderful feedback! We’re delighted to hear that Arif was able to assist you in finding the best Umrah package. Providing caring, reliable, and customer-focused service is always our priority. We truly appreciate your trust in Alfalah Travel and look forward to serving you again.
Reply from Alfalahtravel
JazakAllah Khair for your kind feedback! 🤍
We’re delighted to hear that you found our service very helpful. Your support and appreciation mean a lot to the entire Alfalah Travel team.
Thank you for choosing Alfalah Travel. We look forward to assisting you again in the future, InshaAllah. 🤲
Warm regards,
Alfalah Travel Team
Outstanding customer service
بسم الله الرحمن الرحيم
Masha'Allah sister Laiba,
is one in a million! She spent a very long time finding the best Umrah package for me. She has exemplary customer service skills and her patience and way of explaining things is outstanding. For excellent customer service, please contact sister Laiba.
3 February 2026
Unprompted review
Reply from Alfalahtravel
Masha’Allah, thank you so much for your beautiful feedback! We’re truly honored that you had such a positive experience with Alfalah Travel. Providing patient, clear, and dedicated service—especially for Umrah journeys—is something we take great pride in. Your trust means a lot to us, and we look forward to assisting you again, in shaa Allah.
Great service and they listen to our…
Great service and they listen to our personal demands. They are good people that try their best to find the best fairs possible for the customers and really great service. Thank you Laiba
26 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you for the wonderful feedback! We’re delighted to hear that Alfalah Travel met your personal travel needs and worked hard to find you the best fares possible. Providing caring, reliable, and customer-focused service is always our goal. We truly appreciate your support and look forward to serving you again!
The staff laiba was very helpful and…
The staff laiba was very helpful and understanding she explained everything in detail gave plenty of options making sure it meets to my need definitely recommended going with alfalah travel
24 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you for your kind recommendation! We’re so happy to hear that Alfalah Travel was able to provide helpful guidance, clear details, and multiple options tailored to your needs. Your trust means a lot to us, and we look forward to supporting your future travel plans!
It was great experience specially with…
It was great experience specially with Shakir Brother.
He’s so respectful and kind brother. He helped me a lot. I would recommend you to contact them for your safe and reliable travel.
22 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you so much for your kind words! We’re really happy to hear you had a great experience, especially with Shakir Brother. He truly is respectful and always goes the extra mile to help. We appreciate your recommendation and look forward to serving you again.
Professional and Helpful Umrah & Hajj Service
I had a very good experience with Alfalah Travel. The Umrah and Hajj packages were explained clearly, and everything was well organised.
Arif was very helpful, patient, and professional. He took the time to explain all the details and answered all my questions, which made the whole process much easier and comfortable.
I really appreciate the support and would definitely recommend Alfalah Travel to others.
19 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you for your kind words!
We’re truly delighted to know you had a wonderful experience with Alfalah Travel. Your appreciation for our Umrah and Hajj services—and for Arif’s dedicated support—means so much to us.
We’re grateful for your trust and recommendation, and we look forward to serving you again on your future journeys.
I spoke with Brother Arif about Umrah…
I spoke with Brother Arif about Umrah package. He was very helpful and provided good service.
16 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you for the wonderful feedback! We’re delighted to hear that our team member Arif was able to assist you with your Umrah package and provide helpful, quality service. Offering caring, reliable, and customer-focused support is always our goal. We truly appreciate your trust and look forward to serving you again.
Excellent service very professional and…
Excellent service very professional and helpfull may ALLAH almighty reward you best in this world and in hereafter Ameen
13 January 2026
Unprompted review
Assalamualaikum....To all the pilgrims…
Assalamualaikum....To all the pilgrims who are seeking for a affordable & trustworthy umrah packages...Alfalah Travels plays a vital role to make ur dream to come up true in a hassle free manner that will make ur journey more versatile.Shakir Bhai a key mentor that made all the process so reliable. I pray that May Allah Subhanahu talla bless him and his entire company reach highest peak of success & barakah ....here & after in both the world's for there deeds.
13 January 2026
Unprompted review
Reply from Alfalahtravel
JazakAllahu Khairan for your beautiful and sincere words. We are truly honored to have been a part of your blessed journey. Alhamdulillah, we’re glad Alfalah Travels and Shakir Bhai could make your Umrah experience smooth and worry-free. Your duas mean a lot to us. May Allah Subhanahu wa Ta’ala accept your Umrah, grant you immense barakah, and allow us to serve more pilgrims with the same dedication. Ameen
I am very happy with the service…
I am very happy with the service provided my travel agent Laiba. I would definetly recommend. I got prompt response with everything. I cannot fault anything. Top service.
I am very graterful. Thankyou sooo much Laiba.
13 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you so much for your amazing review! We’re delighted to hear you had such a smooth and positive experience with Alfalah Travel. Providing prompt, reliable, and top-quality service is always our priority. Your recommendation truly means a lot to us, and we look forward to helping you again soon!
Arif helped me alot was very kind n…
Arif helped me alot was very kind n friendly
9 January 2026
Unprompted review
Reply from Alfalahtravel
Thank you for the wonderful feedback! We’re delighted to hear that Arif was kind, friendly, and helpful throughout your experience. Providing warm, reliable, and customer-focused service is always our priority. We truly appreciate your support and look forward to serving you again.
Fast service and good prices
The service was very fast and Laiba gave the details with precision and from her massage I could tell they professional people, I will definitely choose them.
Thank you Laiba
29 December 2025
Unprompted review
Reply from Alfalahtravel
Thank you for the wonderful feedback! We’re thrilled you had a great experience with Alfalah Travel. Providing fast, professional, and detailed service is what we strive for. We look forward to assisting you again soon!
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