Air Liquide Reviews 17

I HAVE TRIED TO CREATE A NEW CUSTOMER ACCOUNT SINCE JAN 08. NO ONE HAS BEEN ABLE TO HELP ME AND I DON'T UNDERSTAND WHY IT'S TAKING SO LONG.
Jacquelyn Maisey- WAS WHO ANSWERED MY CALL AND SHE HELPED CONNECT ME WITH,
Manon Ehret- WHERE I HAVE HAD NO HELP AT ALL.

Returned athe cylinder and cancelled my contact on Sept 15, 2025. Paperwork showed a balance of $0.00 fromrhe mohawk welding shop in Brantford Ontario.
Since Sept 2025 to today Hanuary 15, 2026 i have received 4 invoices saying i owe them187.00.
I have left messages for Don David of collections to call me 3 times on his voicemail and the inconsiderate person has not made contact with me. I have sent my paid in pull invoices to both him and the ar support and have not heard anything back.
Today was my time to get really ticked off. I called the office again and finally spoke to a women who said she will find the right person to get my info.
Customer service front office staff is helpful but the billing office is disgraceful and inconciderate. I have paid my dam- bill, get your crap together.
I would not recommend this company because of the crap and harrassment they have been putting me through.

This company is terrible to deal with. I don't do a lot of welding so I bought my cylinder, from Air Liquide, Every time I need to exchange it for a full one it's a major hassle - they can't locate a replacement! The central call centre is crap, the call-back feature doesn't work and the operators cut me off EVERY time they attempt to transfer my call. Zero stars.

Had 6 cylinders delivered today NOT 1 filled to the correct amount. I would estimate that out of 6 cylinders I only have 4 cylinders worth of oxygen. I rang customer service and was explaining to the operator when I was cut off. Dreadful service.

I had high hopes when starting my pump 2 years ago having been told an app was imminent. A year later we received the app which isn't very helpful since it didn't do what the pump does. I say didn't because of a phone update the app is no longer suitable. I have one more year with my Tanderm pump then will be leaving. Customer services were helpful at the beginning. Consumables get delivered ok. Such a shame.

Great Organization

I’ve always been happy with any contact I’ve had as a CPAP customer with Air Liquide. I’m in Galway and their engineer who services the machine is a really helpful person and has always sorted out any issues with machine or parts.
Today I spoke with Korede in finance department. He was extremely helpful.

Exceptionally poor communication, unprofessional in opening a new account.

Whenever I call air Liquide the receptionists are either in training and don’t know the answer to any questions, or treat me like a huge inconvenience. At least the ones in training are polite, the other ones are just rude and unfriendly. Im sorry I have a terminal illness that requires their product, a product that I have to pay for, is it too hard to be kind? I can’t believe they treat their customers like this

Discriminatory, fraudulent and ponzi scheme company managed by stupid people, be aware from doing business with them: they cancel costumers orders and request a refund, they do same to employees.

Tempted by their innovative pump, I got it when I was due an upgrade. (Previously, I used Medtronic. I was generally happy and their customer support was good, even replacing the pump when it went through the x ray at an airport.) However, its becoming clear to me that I made a mistake and should have stuck with Medtronic.

AirLiquide's Customer Support is appalling, and if you're 'lucky' to speak to Melissa from that department, be prepared that she has an answer for everything and that you're not going to win, no matter how much you try.

The pump had failed on me once, in the middle of the night at 2am, but they said it was a resettable issue so just told me to reset the pump. I expect no such issues from medical devices and I became very anxious that the pump might fail again. No matter what, they'd not replace it.

Furthermore, my order for consumables is sent to me once every three months and with Christmas coming up, and the fact that here in Scotland, there are more back holidays around that time, I was worried that I'd run out of sets (it's now the start of Dec and I have two boxes left, with me changing sets every two days upon the advice of the nursing team). They'd not send the order earlier, and when I asked what they want me to do when I run out of sets, they said I should start using insulin pens instead.

I've now requested to speak to a manager as I find that kind of approach unacceptable. I'll report back, but so far, I'm not impressed with their approach and will go back to Medtronic when I'm due to get a replacement device.

Another matter is how much these companies charge for the privilege to use their software, given the fact that I have diabetes, which is not self-inflicted. This is not to say that they shouldn't charge at all, but to charge £500 for a firmware upgrade and then £3,000 annually for sensors and transmitters, given how cheap plastic is and how cheap it's to make electronic devices, to have a closed loop is shocking. The pump itself is round the £3,000 mark if not more. I'm not surprised the NHS is in crisis, but I'm very grateful to the NHS for the opportunity to use the pump.

We are being charged for an item we never had. I have been trying to contact them since June of 2022 and no one will respond. Then they had the audacity to submit it to collections and try to ruin our credit! This outfit is an OVERPRICED RIPOFF! Get your products elsewhere - Messer Canada is a fraction of the cost!

I don't know how these people are in business. They simply could not care less about you or taking your money. I tried to open an account for my company and customer service -- even after I told them I was going to their competitor if someone didn't follow up with me -- was unconcerned. The person I talked to seemed like my bothering him with potential new business was the most annoying thing he had ever dealt with.