Jenny was extremely helpful and explained everything we have to do after our pet cocker spaniel, Macy, goes in for dental surgery. We were very worried as we were not sure how to proceed, but she put... See more
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Review summary
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Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expe... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
Company replied
It is rare to speak to someone on line who makes you and your questions feel valid . Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
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Reply from Agria Pet Insurance
Hi Cheryl,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michael was able to resolve your query quickly and that you found us easy to contact. Providing prompt, straightforward support is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Michael, I'm sure he'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful,no long waiting in a queue…
Very helpful,no long waiting in a queue
Friendly,felt valued as a customer
27 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Christina,
Thank you for taking the time to leave us a 4-star review ⭐️
We're so pleased to hear that Charlotte provided friendly and helpful service, and that you didn't have to wait long to speak to someone. It's especially lovely to know that you felt valued as a customer, as that's exactly the experience we want everyone to have.
We'll be sure to pass your kind feedback on to Charlotte, I'm sure she'll really appreciate it.
Thank you for choosing Agria Pet Insurance, and we hope we can provide you with a 5-star experience next time.
Best wishes,
Liam
Customer Service Teams
Jennifer Addley was so very helpful and…
Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expect. Even helping me to log onto the Agria web site. Thank you. Chris.
27 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Chris,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Jennifer was able to provide such helpful and understanding support during what we appreciate may have been a worrying time for you and your pet. It's great to know she took the time to understand your situation, explain what to expect with your claim, and guide you through using the Agria website.
We'll be sure to pass your kind feedback on to Jennifer. I'm sure she'll be delighted to hear the difference she made.
Thank you for choosing Agria Pet Insurance. We wish your pet a smooth recovery and all the very best.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Amy,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Jenny provided fast and helpful service, and that you're finding your policy to be good value. It's great to know we've been able to make such a positive impression.
We'll be sure to pass your kind feedback on to Jenny, I'm sure she'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful and knowledgeable
The lady I spoke to was extremely helpful in helping me insure my 2n half yr old lab that has just had puppies and her 8wk old puppy that we kept. She looked for and found us the best deal to use to insure them both.
26 June 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful and knowledgeable service. Finding the right cover for your Labrador and her puppy is an important decision, so it's great to know our team was able to take the time to understand your needs and find the best option for you both.
We'll be sure to pass your kind feedback on to the colleague who helped you, I'm sure they'll really appreciate it.
Thank you for choosing Agria Pet Insurance. We wish
It is rare to speak to someone on line…
It is rare to speak to someone on line who makes you and your questions feel valid .
Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already know what l was asking about -
I would have no hesitation to recommend the service and help l received from Lorna .
Thank you
27 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Ms S,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear about your experience with Lorna. Taking the time to listen, answer questions clearly, and make every customer feel comfortable and valued is exactly the level of service we aim to provide, so it's lovely to know Lorna made such a positive difference.
We'll be sure to pass your kind words on to Lorna. I'm sure she'll be delighted to hear how much you appreciated her support.
Thank you for your recommendation and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Great customer service
I had a simple enquiry today and it was handled effectively by Shane who gave great customer service. Thank you.
27 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane was able to help with your enquiry and provide such great customer service. Even the simplest questions deserve a helpful and efficient response, so it's fantastic to know your query was resolved so effectively.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Fuss Free Process
Easy, no fuss joining process.
I read reviews and was very happy to start paying monthly premiums.
All good…..so far.
25 June 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you found joining Agria to be such an easy, fuss-free experience. It's also great to know that reading reviews from other customers gave you the confidence to choose us.
We're pleased everything has been positive so far, and we hope that continues for many years to come. If you ever have any questions or need our support, our team will be more than happy to help.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Happy customer
The young lady I spoke to was extremely helpful regarding which plan to choose as I was very unsure.
She was patient and polite with me and I was confident with the information given. Thank you
16 June 2026
Reply from Agria Pet Insurance
Hi Margaret,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sophie was able to help you choose the right plan. We know that selecting the right cover can sometimes feel overwhelming, so it's fantastic to hear that she was patient, polite and gave you the confidence you needed to make your decision.
We'll be sure to pass your kind feedback on to Sophie, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Thank you Jenny.
Jenny was extremely helpful and explained everything we have to do after our pet cocker spaniel, Macy, goes in for dental surgery. We were very worried as we were not sure how to proceed, but she put us at ease for which we will forever be grateful. Thank you Agria.
25 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi William,
Thank you so much for your 5-star review ⭐️
We’re really pleased to hear that Jenny was able to provide the reassurance you needed ahead of Macy’s dental surgery. We understand how worrying it can be when your pet needs treatment, so it’s wonderful to know Jenny took the time to explain everything clearly and helped put your mind at ease.
We’ll be sure to pass your kind feedback on to Jenny, it will mean a lot to her.
We hope everything goes well with Macy’s surgery and wish her a smooth and speedy recovery.
Thanks again for taking the time to share your experience, and please get in touch if we can help with anything else.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi there,
Thank you so much for your 5-star review ⭐️
We're really pleased to hear that everything was arranged quickly and without any fuss. Making things as simple and straightforward as possible for our customers is exactly what we aim to do.
Thanks again for taking the time to share your feedback, and please get in touch if we can help with anything else.
Best wishes,
Liam
Customer Service Teams
I was so happy to get my new pup so had…
I was so happy to get my new pup so had to get him cover and a I looked in to the insurance and I found your site so easy to set up with lots of different levels of cover which is just what I wanted so as my boy gets older I can increase his cove such a great way to do things and I found it so quick and hassle free to get the cover I need at this time thank you
26 June 2026
Reply from Agria Pet Insurance
Hi Christopher,
Thank you so much for your 5-star review ⭐️
Congratulations on welcoming your new puppy to the family! We're really pleased to hear that you found it quick and hassle free to arrange your cover, and that our range of cover options made it easy to choose the level that's right for you.
While customers can review their policy at renewal and have the option to increase their excess, remove optional benefits, or reduce their level of vet fee cover, it's not currently possible to increase the level of vet fee cover once a policy has started. We really appreciate your feedback though, and we're always looking at ways to improve our products and services to offer the best possible cover and flexibility for our customers.
If you have any questions about your cover or would like to discuss the options available, please don't hesitate to get in touch. You can call our team on 03330 30 10 00 (Monday to Friday, 9:00am–6:00pm, and Saturday, 9:00am–1:00pm) or email us at info@agriapet.co.uk. We'll be more than happy to help.
Thank you for choosing Agria to help protect your new companion. We wish you and your puppy many happy years together.
Thanks again for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Iv given 4 star to your Web site
Iv given 4 star to your Web site, as there was no option anywhere to confirm this was a second pet and so automatically get the discount .
Also I have never recieved any welcome pack you say is offered when joining .
The member of staff that dealt with my enquiry over any discount for more than one pet with you was however extreamly helpfull, and def deserves a 5 star rating for her prompt help and pleasant customer mannor.
25 June 2026
Reply from Agria Pet Insurance
Hi Karen,
Thank you for taking the time to leave us a 4-star review ⭐️
We're really pleased to hear that Chloe was so helpful and provided such prompt, friendly service. We'll be sure to pass your kind feedback on to her, I'm sure it will mean a lot.
We also appreciate your feedback about our website and your experience when arranging cover for more than one pet. Your comments will be shared with the relevant team as we're always looking for ways to improve our customers' experience.
I'm also sorry to hear you haven't received your welcome pack. I'll look into this for you personally and make sure we get something arranged.
Thank you again for taking the time to share your feedback, and thank you for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Helpful friendly staff who rang me bacj
18 June 2026
Reply from Agria Pet Insurance
Hi Christine,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Ed provided such helpful and friendly service, and that he took the time to call you back. Delivering great customer service and keeping our customers informed is really important to us, so it's wonderful to know we made a positive impression.
We'll be sure to pass your kind feedback on to Ed, I'm sure it will mean a lot to him.
Thank you again for taking the time to share your experience, and thank you for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Very professional and friendly advisor…
Very professional and friendly advisor who showed some compassion for the situation with my horse who had to be hospitalised with colic.
22 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Mrs Jones,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Jenny provided such professional, friendly and compassionate support during what must have been a very worrying time for you. We know how stressful it can be when a horse needs emergency treatment, so it's wonderful to hear that Jenny was able to offer reassurance when you needed it most.
We'll be sure to pass your kind feedback on to Jenny, I'm sure it will mean a lot to her.
We hope your horse is making a good recovery, and thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
Setting up the insurance for my dog was…
Setting up the insurance for my dog was easy and the fee reasonable. I have not yet had to make a claim so cannot comment on that aspect. I was happy to learn that I could have a special Agria tag for my dog and will qualify for a Love Louie "hamper" in September. That was a nice and unexpected touch. Thank you
17 June 2026
Reply from Agria Pet Insurance
Hi Alison,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that setting up your dog's insurance was quick and easy, and that you found the premium to be good value. We hope you never need to make a claim, but if you ever do, our team will be here to support you every step of the way.
It's also lovely to hear that you were pleased with your Agria ID tag and the upcoming Love Louie hamper. We think those little extras are a great way of saying thank you for choosing us, so we're delighted they came as a nice surprise.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
The BEST customer service
Every time I have called Agria your teams have been incredibly helpful and resolve my queries quickly. It never feels like a hassle to them whatever the query is, such a refreshing change to speak to someone and for them to make you feel like they genuinely care and want to help.
25 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Emma,
Thank you so much for your fantastic 5-star review ⭐️
It's wonderful to hear that every interaction you've had with our team has been such a positive one. Knowing that you've found us helpful, responsive and genuinely caring means a great deal to us, as providing friendly, personal service is something we pride ourselves on.
I'm delighted that our team has been able to resolve your queries quickly and make each conversation feel easy and reassuring. I'll be sure to share your kind words with the wider team, they'll really appreciate your feedback.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
My pet was pre approved for surgery and…
My pet was covered when he really needed surgery and he is now recovering well and Agria have settled the bill
18 June 2026
Reply from Agria Pet Insurance
Hi Nick,
Thank you for taking the time to leave your review.
I'm pleased we've had the opportunity to speak with you directly, discuss your concerns, and clear up any confusion. We always want our customers to feel informed and supported throughout the claims process.
If you have any further questions or there's anything else we can help with, please don't hesitate to get back in touch.
We wish your pet a smooth and speedy recovery.
Best wishes,
Liam
Customer Service Teams
1:1 customer care
Michelle was friendly but efficient and isn’t it nice to communicate with a human being rather than being directed to the website or a chatbox where an agent deals with 12 people at once. 1:1 customer care . Perfect.
24 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michelle provided such friendly and efficient service. We know how important it is to be able to speak to a real person when you need help, so it's fantastic to hear that you valued the one-to-one support you received.
We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
The adviser was so efficient,helpful…
The adviser was so efficient,helpful and friendly to talk to.. with understand and compassion.. lovely to talk to her.
24 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Toni,
Thank you so much for your 5-star review ⭐️
We're delighted to hear that Andrea provided such efficient, helpful and friendly service. It's especially lovely to know that she treated you with understanding and compassion, as providing caring, personal support is something we pride ourselves on.
We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her.
Thank you again for taking the time to share your experience and for choosing Agria.
Best wishes,
Liam
Customer Service Teams
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