My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently had to have our 12 year old Greyhound Put To Sleep and found, as usual, the staff at Vetsure to be nothing but understanding, prompt with dealing with the subsequent claim and changes to t... See more
Company replied
We had to make a claim some time ago and VetSure exceeded all expectations. Quickly resolved with no issues. Recently needed to discuss a new policy; the uk based team (we spoke with Allie and Chels... See more
Company replied
Our cat got a uterus/ womb full of puss and required emergency hysterectomy and treatment. Our vet filled the claim for a small fee and we only paid the excess which was very reasonable without having... See more
Company details
Written by the company
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Written by the company
Contact info
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, United Kingdom
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Hassle free
Easy to get a quote, covers things a lot of insurance companies won't for the same kind of price
28 April 2026
Great first time for me and puppy
Great first time for me and puppy, ew to all this but was told everything I need to know
28 April 2026
The lady was very friendly and very…
The lady was very friendly and very informative, she was very experienced and helped me to understand everything.
5 May 2026
Great level of service
Getting quotes for my rescue dogs insurance, i spoke to many pet insurance companies and Vetsure were by far the friendliest, most informed, personable company I spoke to. Jodie and Ally were extremely helpful with providing a quote and then helping me set up the right level of cover. They were not only trying to sell a product, they genuinely came across as caring, asking lots of questions about how our rescue was settling into his new home and they are a credit to the company and gave a lasting impression of the company.
27 April 2026
Reply from Vetsure Pet Insurance
Hi Clare,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jodie and Ally were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Dexter's journey.
Kind regards,
Lee and The Vetsure Team
The lady who i spoke to was so lovely…
The lady who i spoke to was so lovely and very understanding
30 April 2026
Reply from Vetsure Pet Insurance
Hi Kimberley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Poppy’s journey.
Kind regards,
Lee and The Vetsure Team
Insurance for an old dog
I spoke with a woman called Vanessa and she was very very helpful.
27 April 2026
Reply from Vetsure Pet Insurance
Hi Anne,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jerry's journey.
Kind regards,
Lee and The Vetsure Team
No pressure
The lovely lady I spoke to (Joanne) was so informative, answered any questions or queries I had in a professional way, nothing was too much trouble I I didn’t feel rushed or pressured at any point .
28 April 2026
Reply from Vetsure Pet Insurance
Hi Elaine,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Oli's journey.
Kind regards,
Lee and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Domenic,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary and Jessica were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Lily's journey.
Kind regards,
Lee and The Vetsure Team
Easy process to insure my kitten
Vanessa was very patient and informative with all my hypothetical questions with regards to insuring my kitten. As someone who hasn’t gone through the process before, I struggled with completing questions such as ‘is he neutered’ as there is an intention of getting him when he is the accurate age. She made me aware that I simply just need to let them know once the operation has occurred.
What I like about vetsure is that it is directly linked to my vets and also its lifetime cover. This means that I don’t need to worry.
So far customer service has been great! Thank you Vanessa for all your help.
28 April 2026
Reply from Vetsure Pet Insurance
Hi Rebecca,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Jerry's journey.
Kind regards,
Lee and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Fiona,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail and Monica were able to help you. We’ll be sure to pass on your kind feedback to them.
Thanks again for choosing us, we’re so pleased to be part of Bert's journey.
Kind regards,
Lee and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Carol,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Good response time.
28 April 2026
Reply from Vetsure Pet Insurance
Hi Drew,
Thank you so much for taking the time to leave a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Pearl Victoria Scott-Brown's journey.
Kind regards,
Lee and The Vetsure Team
So helpful explaining everything and so…
So helpful explaining everything and so polite
20 April 2026
Reply from Vetsure Pet Insurance
Hi Bernice,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Kind regards,
Lee and The Vetsure Team
Exceptional Customer Care
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from the operator was second to none, she was so understanding and kind. I’ve come home today to find a handwritten card from the vet sure team sending me love and their sympathy which left me feeling so valued and knowing this is an insurance company that really does care. A wonderful company and could not say anything bad- extremely grateful for all their help during such a sad time.
21 April 2026
Unprompted review
Reply from Vetsure Pet Insurance
Hi Annabel,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Wishing you all the best.
Kind regards,
Lee and The Vetsure Team
Jake was great
Jake was great!
Great and clear in describing what the insurance policy is and what it will be / could be. Answered all my questions effortlessly and calmly.
23 April 2026
Reply from Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Annie and Freddie's journey.
Kind regards,
Lee and The Vetsure Team
Knowledgeable and polite explanation no…
Knowledgeable and polite explanation no rush gave me time to ask questions perfectly
14 April 2026
Reply from Vetsure Pet Insurance
Hi Ann,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
Thank you Hilary for being so friendly…
Thank you Hilary for being so friendly and helpful and your knowledge about our new policy.
22 April 2026
Reply from Vetsure Pet Insurance
Hi Josephine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
A good experience.
Having requested a quote, I was pleased to not receive additional calls, and given sufficient time to review the documents prior to my decision. When calling Vetsure, my call was received in a friendly and helpful nature, and I did not feel under pressure to make a commitment before I was ready. My queries about the policy were handled well and I was informed clearly of the information I required. The setting up of the policy was straightforward and the team member dealing with my policy was patient and helpful throughout the process. All of the supportive documentation arrived promptly following the end of the process.
22 April 2026
Reply from Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Badger’s journey.
Kind regards,
Lee and The Vetsure Team
Reply from Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Skye and Simba's journey.
Kind regards,
Lee and The Vetsure Team
The staff member was very informative &…
The staff member was very informative & explained the amount of cover
14 April 2026
Reply from Vetsure Pet Insurance
Hi Sara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bailey Blue Bear’s journey.
Kind regards,
Lee and The Vetsure Team
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