I rang about stopping my monthly insurance payments as my beloved dog had died and Kevin answered my call. He kindly and quietly advised me what I should do as I had a few small things still to claim... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Sheryl today about the status of my policy. She was extremely helpful, courteous and seemed genuinely interested and concerned about my dog's conditions and welfare. My dog has been insured... See more
Company replied
Excellent service with three different dog claims. One long term (3 years) due to ongoing medication needs which were covered under the policy and on death, at home, the policy covered cremation... See more
Company replied
Shane was very understanding and empathetic when I had to report that my dog had been put to sleep. He explained what could happen with any claim I might put in and all the options I had going forward... See more
Company details
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.8
Excellent
3K reviews
Asks customers to review
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Very helpful…
Just needed to update a couple of contact details.
Helped by Shane, very polite, efficient and easy to understand.
1 June 2026
Unprompted review
Very helpful
Very helpful, friendly and professional customer service. I didn’t feel rushed at all in updating details
1 June 2026
Unprompted review
Helpful and supportive.
Operative was supportive and answered my policy questions clearly and succinctly. She then went on to solve access issues related to the Agria app . A very helpful and productive call. Thank you for your time and patience.
30 May 2026
Unprompted review
Michelle West -excellent
Michelle West was very personable, extremely helpful and very patient as she guided me through my claim. A really lovely manner - thank you
29 May 2026
Unprompted review
Continued support for my dog depite him…
Continued support for my dog depite him having a serious accident.
When renegotiating my insurance I was easily able to set up good cover within my budget
30 March 2026
Shane was very understanding and…
Shane was very understanding and empathetic when I had to report that my dog had been put to sleep. He explained what could happen with any claim I might put in and all the options I had going forward. Very professional, he also updated my other dogs’ records quickly.
29 May 2026
Unprompted review
The Lady was very caring on the phone…
The Lady was very caring on the phone and gave me a lot of information regarding my claim
29 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kevin's quiet kind response
I rang about stopping my monthly insurance payments as my beloved dog had died and Kevin answered my call. He kindly and quietly advised me what I should do as I had a few small things still to claim. Kevin's answers to my queries were explained slowly and compassionately and helped me understand how I should proceed.
29 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello E Foster
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Kevin will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Shane was so friendly and helpful
Shane was so friendly and helpful, helping me how to sort out my claim for my poorly dog.
28 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello julie levy
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent service
Chloe was friendly, understanding and very helpful when discussing the renewal of my policy and change of circumstances.
28 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Helen Pugh
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Chloe. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello K Richards
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Arron will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Really good conversation
Really good conversation. Informative, friendly and compassionate. Very good service
28 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Bryan Page
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Michelle. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Still waiting for my documents by post…
Still waiting for my documents by post despite ringing you a month ago to remind you.
29 March 2026
My poor Frenchie
Shane was very easy to help sort out my address which I gave to some lady
Working though talking about my dog
He sorted everything out easily
Thank you , Shane top guy
28 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Kanokan
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
The product options were easy to…
The product options were easy to understand and a good range of options to choose from. I didn't like the relentless (pushy) engagement. Less is more in my opinion, it nearly put me off taking out the product.
22 March 2026
Excellent service
Excellent service with a courteous and intelligent operative who went to great lengths to solve our problem. Very satisfied
28 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Stephen,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Help with choosing the right insurance…
Help with choosing the right insurance was very good
22 March 2026
Reply from Royal Kennel Club Pet Insurance
Hello Wendy,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Perfect customer care
New customer but every time I have called they have been lovely to talk with. Helpful and knowledgeable. I am so pleased I made the decision to stay with them.
Great customer service and care.
Thank you
28 May 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with us.
The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
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