Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
Company replied
I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
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Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
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Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Staff were helpful and very pleasant
Staff were helpful and very pleasant. They had failed to reserve a scooter for me but found a spare one otherwise I couldn’t have done what I needed to.
5 September 2026
Reply from Ableworld
Hi Margaret, thank you for your review! We're pleased to hear that our team were helpful and pleasant, and that they were able to find a solution for you on the day so you could still do what you needed.
We're sorry that your scooter wasn't reserved as expected, and we appreciate you bringing this to our attention. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
very kind and helpful Staff
24 September 2026
Reply from Ableworld
Hi Ann, thank you for your lovely 5-star review! We're so pleased to hear you found the team at our Stockton store kind and helpful. We'll be sure to pass on your kind words to them. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help!
Kind regards,
Ableworld
Very friendly and caring staff
Very friendly and caring staff.
Accommodating and understanding to our situation.
24 September 2026
Reply from Ableworld
Hi Sahel, thank you for your wonderful review! We're delighted to hear you found our team friendly, caring, and understanding. We appreciate your kind feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
One staff member's attitude was very unhelpful!
The attitude of one staff member wasn't very helpful he said " that's above my pay grade."
All he had to do was check my name on an item, how hard was that. They seem to have lots of staff, some are very busy while others don't seem to be doing very much. Maybe this guy was an apprentice? It was a bad look for the company, this guy definitely needs customer service training. Company and rest of staff were very good.
24 September 2026
Reply from Ableworld
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with one of our team members left you feeling disappointed, particularly when you had otherwise found the company and the rest of our team to be very good.
We want every customer to feel welcomed, listened to and supported when visiting our stores, so we are concerned to hear that you did not feel this was the case during your interaction.
We would really appreciate the opportunity to look into what happened and understand your experience in more detail. Please contact our Customer Support team at support@ableworld.co.uk, providing your details and any further information regarding your visit, and we will be happy to investigate this for you.
Thank you again for bringing this to our attention.
Although delighted with my scooter I…
Although delighted with my scooter I was disappointed not to find a manual.when I was unpacking it. I called Ableworld the next day to report this but they have sent me a download file whichI find difficult to read on my phone. I called back the next day to ask again for a a paper manual but was disbeliever and told "well if you lost it" I have never had my hands on it to.lose ! Disappointed with their customer care.
21 September 2026
Reply from Ableworld
Thank you for taking the time to leave your feedback. We are pleased to hear that you are delighted with your new scooter, although we are sorry to hear of the disappointment caused regarding the missing manual and your subsequent experience when contacting us.
We appreciate that receiving a paper copy of the manual is important, and we apologise for any misunderstanding or frustration caused during your conversations with our team.
We have arranged for a paper copy of the manual to be sent to you in the post today, therefore this will reach you shortly.
Thank you again for bringing this to our attention, and we hope you continue to enjoy your new scooter.
JMW1
We found our visit to Ableworld very useful. Alison was very helpful and answered all our questions. We would definitely recommend Ableworld.
24 September 2026
Reply from Ableworld
Hi Jean, thank you for your lovely review! We're delighted to hear you found your visit to our Queensferry store helpful and that Alison was able to answer all your questions. We appreciate your kind words and recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The engineer was knowledgeable and…
The engineer was knowledgeable and polite and solved all the problems. Thank you.
23 September 2026
Reply from Ableworld
Hi Alison, thank you for your wonderful review! We're delighted to hear you were pleased with the service and that our engineer was able to help resolve everything. We appreciate your kind feedback, and if you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Elizabeth, thank you for your lovely review! We're delighted to hear you found our staff friendly and helpful. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The guys there were very helpful with…
The guys there were very helpful with no pushy sales , a very nice experience will defiantly go back
24 September 2026
Reply from Ableworld
Hi Andrea, thank you for your lovely review! We're delighted to hear you found our team helpful and appreciated the friendly, no-pressure service. We appreciate your kind feedback and look forward to welcoming you back.
If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Service was exceptional
Service was exceptional. Staff were friendly and helpful. Delivery was next day and installation was at the time given and professionally undertaken. I would highly recommend to family and friends.
22 September 2026
Reply from Ableworld
Hi Mrs Webster, thank you for your wonderful 5-star review! We’re delighted to hear you were so pleased with the service from our Burton team, from delivery through to installation. We really appreciate your kind words and recommendation! If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Paisley Ableworld
Paisley Ableworld
Bought 2 Ziggy walking sticks staff were most polite and very helpful.
Mr A Kent
24 September 2026
Reply from Ableworld
Hi Mr A Kent, thank you for your wonderful review! We're delighted to hear you were so pleased with the service from our Paisley team. We appreciate your kind words and are glad our staff could help. If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Mr Bull, thank you for your lovely review! We're delighted to hear you were pleased with the attention and stairlift service you received. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Super helpful advice with a very…
Super helpful advice with a very friendly service
24 September 2026
Reply from Ableworld
Hi Michael, thank you for your lovely review! We're delighted to hear you received helpful advice and friendly service from our Llandudno team. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Christine, thank you for your lovely review! We're delighted to hear you found our Colchester team pleasant and helpful. We appreciate your kind feedback, and if you ever need any assistance in the future, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
Purchase of an Atom N folding scooter
Had a good range of stock
Purchase the make and model
I was looking for. The staff were very knowledgeable + There was a discount on the retail price
22 September 2026
Reply from Ableworld
Hi Alan, thank you for your wonderful review! We're delighted to hear you were pleased with the range available and found our Reading team knowledgeable and helpful. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Welcoming and informative.
Welcoming and informative.
Helpful advice in the choice of Walker.
Definitely use the Nantwich store again.
So good to have a car park on site.
23 September 2026
Reply from Ableworld
Hi, thank you for your wonderful 5-star review! We're delighted to hear you found our Nantwich team welcoming, informative, and helpful. We appreciate your kind feedback and look forward to welcoming you back. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Good advise
23 September 2026
Reply from Ableworld
Hi David, thank you for your 5-star review! We're pleased to hear you found our Wrexham team helpful and received good advice. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The service and expertise of the staff…
The service and expertise of the staff was excellent, prompt delivery. the only downside is that you did not have a trade in arrangement for my old schooter.
23 September 2026
Reply from Ableworld
Hi, thank you for your lovely review! We're delighted to hear you were pleased with the service and support you received. We appreciate your kind feedback and take your comments on board. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Well Informed lady
Well Informed lady - Sylvia ? In Saltney Store
Explained everything
Friendly and professional
Thanks
23 September 2026
Reply from Ableworld
Hi Sylvia, thank you for your lovely review! We're delighted to hear that our Chester team was friendly, professional, and able to explain everything clearly. We appreciate your kind words and will be sure to pass them on. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Great help and service at RJ&AH…
Great help and service at RJ&AH Orthopaedic inOswestry.Mike so helpful
23 September 2026
Reply from Ableworld
Hi, thank you for your wonderful 5-star review! We're delighted to hear you received great help and service from Mike at our Oswestry store. We appreciate your kind words and will be sure to pass them on. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
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