We had a Scooter break down yesterday. We were extremely stressed and needed some urgent help. Tom was absolutely brilliant, exceptional Care, Help, Patience and Customer Service. Nothing was too much... See more
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Review summary
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What people talk about most
Based on these reviews
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first cl... See more
Company replied
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly... See more
Company replied
Went to Ableworld Crewe to purchase a mobility scooter, I just wanted to say how fantastic the service was. Jonathan and Amy were both extremely knowledgeable - especially Jonathan who really went abo... See more
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Company details
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
As one would exspect
As one would exspect, the site was effective and selection simple.
I would have been better to attend the branch , in future I would choose this option as I made an error with the size I ordered! Staff in branch effected change for correct size and fitted them. Thank you
4 April 2026
Very friendly and explained everything…
Very friendly and explained everything professionally. I bought an Drive electric folding scooter. Everything was explained. Very welcoming friendly manager. I never felt pressured into buying it. Would recommend to go and see them for what you need.
16 April 2026
Unprompted review
Reply from Ableworld
Hi Jay, thank you for your kind words! We're really glad you enjoyed our range of products and hope to see you again soon.
Take Care,
Ableworld
Outstandingly Good Store with Highly Knowledgeable, Caring, Staff
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly helpful, patient, and caring. I'd give this store my wholehearted recommendation.
4 April 2026
Unprompted review
Reply from Ableworld
Hi kylie, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Emma, Sarah, and the store manager in Shrewsbury were able to support your mum with such care, patience, and professionalism. Helping our customers find the right mobility solutions in a comfortable and supportive environment is exactly what we strive for, so it’s wonderful to know the team made such a positive impression.
Your recommendation truly means a lot to us, and we’ll be sure to pass your feedback on to the team.
Take care,
Ableworld
Amazing Service Again From The Gloucester Store!
This is the second time I have had to use Ableworld in a matter of weeks. This time I needed a stair lift urgently for my parents.
The service we received exceeded my expectations. Firstly a thank you to Bridget for arranging a visit swiftly from Paul, who knows everything there is to know about stairlifts and I was so pleased that he was the one installing it too. I wasn’t able to be there for the installation but he spent time ensuring they knew how to work it safely.
12 April 2026
Unprompted review
Reply from Ableworld
Hello, Thank you for taking the time to share your experience with us. We’re so pleased to hear that the service you received met your expectations, especially during what we understand can be a stressful and urgent time.
It’s wonderful to know that Bridget was able to arrange everything quickly and that Paul provided both expert advice and a smooth installation. Ensuring that your parents felt confident and safe using the stairlift is incredibly important to us, so we’re glad Paul took the time to support them.
If there’s anything more we can assist you or your family with in the future, please don’t hesitate to get in touch.
Take Care,
Ableworld
Walked into the shop today after…
Walked into the shop today after phoning the shop to get some prices 20 minutes later got there the ladie ( sorry I forgot your name ) who I spoke to was so reassuring and no pressure to buy so much to choose from in this store well I walked out with a weight lifted as my legs are in constant agony due to my condition can't wait to start using my rascal lol
15 April 2026
Unprompted review
Reply from Ableworld
Hi Dean, thank you so much for your kind words and for taking the time to share your experience. We're really glad to hear that you felt reassured and supported during your visit, and that our team could help you find something suitable without any pressure.
It’s great to know you found the right solution, and we hope your new Rascal makes a real difference in your day-to-day comfort and mobility. If you ever need any further assistance or have questions, please don’t hesitate to get in touch, we’re always here to help.
Take care,
Ableworld
Battery supposedly not covered by their warranty
If you are considering purchasing a Warranty from Ableworld, please be aware that if the battery fails, they will try to tell you that there is an extra charge of £55 to replace the battery. On two occasions when I queried this I was told the charge would stand, and when I said it wasn't detailed anywhere on their literature or website the reply was 'yes, lots of people say that' !
This however is against trade descriptions, as nowhere on their leaflet or website does it say that a battery replacement costs extra. The annual Bronze package costs around £250 so why doesn't it include the battery?
I simply want to ensure that elderly vulnerable people are not conned into paying extra for something that is included under their Ableworld Warranty, which clearly says 'parts and labour charges'.
Other than this, we would have given a 5* rating so come on AbleWorld - get your act together and don't rip off vulnerable people with extra charges that aren't legal!
3 April 2026
Unprompted review
Reply from Ableworld
Hello, thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns and appreciate you bringing this to our attention. At Ableworld, we always aim to be as clear and transparent as possible regarding any costs associated with our products and services.
In relation to your comments, batteries are considered consumable items, and as such, replacement costs are not included within our warranty packages. This information is outlined within our terms and conditions, our extended warranty documentation, and is also consistent with stipulation provided by manufacturers.
We understand how important clarity is, particularly for our customers and their families, and we take all feedback in to consideration. We will continue to review how we communicate this information to ensure it is as clear and accessible as possible.
Take Care,
Ableworld
Excellent service from Ableworld Paisley
From moment entering Ableworld Paisley and being welcomed by Heather to the completion of purchase of a Maybury recliner chair by Sadiq’s and Jacky the experience was nothing short of extreme professionalism. Thanks to the brilliant team that made our shopping so enjoyable we look forward to the next step of receiving chair.
11 April 2026
Unprompted review
Reply from Ableworld
Hi Alex, thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Heather, Sadiq, and Jacky were able to make your visit so welcoming and enjoyable, and that their professionalism stood out throughout your purchase.
It’s wonderful to know the team helped make the process of choosing your Maybury recliner such a positive one. We’ll be sure to pass along your feedback to everyone involved, they’ll be thrilled to hear it.
We hope you’re just as pleased when your chair arrives, and we look forward to welcoming you back again in the future.
Take Care,
Ableworld
Professionalism and Know-How
Neither Jeff nor Dean batted an eyelid when I, my partner and my 6ft 4" mobility restricted dad rocked up without an appointment in their Southampton store in urgent need of a wheelchair. Within the hour we had a folding model which comfortably accommodated my dad's height and fitted in the back of our car. As a carer, I am more used to anticipating problems nowadays so professionalism and know-how are appreciated.
20 March 2026
Unprompted review
Reply from Ableworld
Hi Dominique, Thank you very much for sharing your experience with us. We’re so pleased to hear that Jeff and Dean were able to assist you, your partner, and your dad so promptly and effectively during your visit.
We understand how important it is to find the right solution quickly, especially in urgent situations, so it’s great to know their professionalism and expertise made a positive difference. Ensuring comfort, suitability, and convenience.
We really appreciate your kind feedback and are glad we could help when you needed it most. We hope to welcome you back again in the future.
Take Care,
Ableworld
Recently had need for a new mobility…
Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent care and concern in finding out what out needs exactly were, and finding us the right low weight trolley for my sisters needs. they even took our old broken and dilapidated trolley for scrapping. We are all very happy with the new purchase and look forward to dealing with them in the near future.
6 March 2026
Unprompted review
Reply from Ableworld
Hi William, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mark was able to support you and your sister in finding the right mobility trolley, and that you felt well looked after throughout your visit.
Providing helpful, caring, and knowledgeable service is something we always strive for, so it’s wonderful to know this made a difference. We’re also pleased we could assist with responsibly taking away your old trolley.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Take Care,
Ableworld
Able world wigan
Wigan staff Peter and Julie today was so invested in getting it right for my brother to suit his disability and to get the best out of a bed. The service from start to finish was absolutely first class.
It was a unique service that has been missing in today's experience shopping. Great knowledge and happiness, fun and care. Thank you to you both, all needs sorted and in a perfect time . Couldn’t do enough. Great experience x
9 April 2026
Unprompted review
Reply from Ableworld
Hi Pauline, thank you so much for your wonderful review. We’re absolutely delighted to hear that Peter and Julie provided such attentive, knowledgeable, and caring service while helping your brother find the right solution. It means a great deal to us that you felt supported every step of the way and that the experience stood out as something special.
We’ll be sure to pass on your kind words to them, they’ll be thrilled to know they made such a positive difference. We’re so pleased everything was sorted to your satisfaction and in good time.
Take care,
Ableworld
I always get treated with respect…
I always get treated with respect that's why I go back to the same shop every time
4 April 2026
Unprompted review
Reply from Ableworld
Hi, thank you so much for your kind words! We’re delighted to hear that you feel respected every time you visit, that’s exactly the experience we strive to provide. Your continued support means a lot to us, and we look forward to welcoming you back again soon.
Take Care,
Ableworld
Good website. Easy to order 100%
Easy website to navigate and order. Received item quickly and kept up to date all the way through the process. A*
27 March 2026
Reply from Ableworld
Hi, thank you for your kind feedback! We're so pleased to hear that you found the website easy to navigate and that your order arrived quickly. It's great to know you felt well-informed throughout the process. We really appreciate your support and hope to assist you again in the future.
Take care,
Ableworld
Peter and Julie
I was served by peter and Julie i was amazed with their service and knowledge of their products and was able to have a great laugh with them
1 April 2026
Unprompted review
Reply from Ableworld
Hi Fred, thank you so much for your kind review! We’re delighted to hear that Peter and Julie provided such excellent service and that you enjoyed your visit with us. We’ll be sure to pass along your lovely feedback to them.
Take Care,
Ableworld
Very good product and clear lines of…
Very good product and clear lines of communication made the whole buying experience a positive one. Thank you.
21 March 2026
Reply from Ableworld
Hi David, thank you for your kind review.
We’re delighted to hear that you’re pleased with your product and that our communication helped make your buying experience a positive one.
We really appreciate your feedback and hope to assist you again in the future.
Take care,
Ableworld
Sorry my review is late
Sorry my review is late , I bought a recliner leather chair in Feb , I can’t fault the chair I love it so much thf only thing is I feel the arms are a bit low and the remote needs somewhere u can hang it on , another great sale by Peter and Julie they are amazing , I’ve not given them 5 stars this time cause of the delivery service , the 2 men what came never showed me how to use it or let me try it out they were more bothered about wanting to go for their lunch , they just didn’t seem interested one bit in what they were doing
11 February 2026
Unprompted review
Reply from Ableworld
Thank you for taking the time to share your review, we truly value your feedback.
We’re delighted to hear how much you’re enjoying your recliner chair, and that Peter and Julie delivered another excellent experience in store. We’ll be sure to pass on your kind words to them.
We also appreciate your comments about the chair’s design, particularly regarding the arm height and remote control storage. Feedback like this is incredibly valuable and will be shared with our team. Many of our chairs include a side pocket or a loop under the arm to help keep the remote secure, and your input helps us continue to improve.
That said, we’re very sorry to hear about your delivery experience. This is not the standard of service we aim to provide, and we completely understand how disappointing it must have been not to receive a proper demonstration or support on the day. Your feedback will be passed on to our delivery team so we can address and improve this moving forward.
If you would still like any guidance on using your chair, please don’t hesitate to get in touch, we’d be more than happy to help. You can email us at support@ableworld.co.uk
Thank you again for your honest feedback.
Take care,
Ableworld
Went to view a mobility scooter to hire and …
Ok went to look at a scooter that was available to hire over Easter so the wife could join me out and about as at the moment her mobility is severely limited and she ends up waiting for me in the car so I end up not seeing things that I want to see hence the wish to hire a scooter due to wanting to visit beamish museum. That’s the background of the visit that I hope will help explain the review. Quality of life for us both not just the wife was going downhill and I really didn’t want to get to Beamish for her to say no she doesn’t want to hire a scooter as she has been fighting against the idea of using one for at least 2 years. We were looked after and I mean LOOKED AFTER by Andrea and Julie. We were introduced to and the she had a test drive of the scooter that was for hire and the penny finally dropped that a scooter at this moment is a requirement. So at this point it’s now turning to buy not hire. So now Andrea and Julie are helping with their knowledge of what suits our requirements out of a very good selection of choice and she has a drive of a few others that are for sale not hire. It’s at this point the Mrs has a bit of a moment at the realization that she can’t go on fighting against her needs and that a mobility aid such as a scooter is a requirement to improve both of our quality of life. Due to this moment they sat her down and sorted her out and made her a cup of tea reassured her and and gave her time to compose herself. She is now the proud owner of a scooter and i know that’s going to to make a dramatic difference to us getting out and about. So thank you Andrea and Julie for your help your compassion and your understanding and support today
29 March 2026
Unprompted review
Reply from Ableworld
Hi Fred, thank you so much for taking the time to share your experience with us. It truly means a lot to hear how your visit made such a positive difference during what sounds like a very important and emotional decision for you both.
We’re especially pleased to hear that Andrea and Julie were able to support you with care, understanding, and patience throughout the process. Moments like the one you described can be challenging, and we’re glad they were there to provide reassurance and a comfortable environment while helping you find the right solution.
It’s wonderful to know that your wife is now feeling more confident and that the scooter will help you both enjoy more time out together, especially with your upcoming plans. Improving quality of life is exactly what we strive for, and your story is a powerful reminder of why we do what we do.
We’ll be sure to pass on your kind words to Andrea and Julie, they’ll be delighted to hear them.
Wishing you both many happy outings ahead.
Take Care,
Ableworld
Julie and Peter are stars.
We've been trying to get a recliner armchair that would fulfil my needs for a while and actually bought a Lazyboy suite that was supposed to be chiropractor recommended but was eventually just making things worse. We went into Ableworld in Wigan hoping they could help and they were marvellous, within minutes Julie had found the perfect match for my back support. All the differing positions of what I needed moved independently supporting me in all the right areas, the colour we wanted wasn't in stock and they said it would take 2 weeks to be delivered. 1 week later they rang to say it was ready. the chair was delivered yesterday and it is magnificent. Fits me like a glove.
Julie and Peter couldn't have done more for us. While Julie was showing me different chairs and discovering what I really needed, Peter was busy phoning people to get the chair on order and get one on the way as soon as possible. They really helped to make us feel welcome and showed how the main point of focus was to fulfil our needs.
18 March 2026
Unprompted review
Reply from Ableworld
Hi Paul, thank you for sharing such a wonderful review of your experience with us. We’re delighted to hear that, after some frustration trying to find the right recliner, our team in Wigan were able to help you find the perfect chair to meet your needs.
It’s fantastic to know that Julie took the time to understand exactly what support you required and guided you to a chair that provides the comfort and positioning you were looking for. We’re equally pleased that Peter could assist in getting everything arranged quickly, and that your chair arrived even sooner than expected.
Hearing that the chair is such a great fit and already making a positive difference is exactly what we aim for. Providing the right solution and ensuring our customers feel welcomed and supported throughout the process is incredibly important to us.
We’ll be sure to pass your kind words on to Julie and Peter, they’ll be thrilled to hear your feedback.
Take Care,
Ableworld
There was a problem with the delivery…
There was a problem with the delivery and as I needed the item fairly urgently I had to cancel the order and had my money returned
20 March 2026
Reply from Ableworld
Dear Mr Mcknight
Firstly, thank you for your review. We’re very sorry to hear that your experience resulted in a 1-star rating.
After speaking with our Internet Sales Manager, we can confirm that some online orders were delayed due to operational changes following the merger of Royal Mail and Parcel Force. While both brands continue to operate separately from a customer perspective, they now share a unified infrastructure. Unfortunately, the timing of your order meant it was affected by these disruptions.
We sincerely apologise for the inconvenience caused and understand your frustration. We are actively working to ensure our delivery processes remain reliable and timely moving forward, and we hope to provide you with a much improved experience in the future.
We truly value all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible service to our customers.
Take Care,
Ableworld
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