Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
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I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
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Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
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Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Sales lady was very helpful
Sales lady was very helpful, and made sure the wheelchair was the right choice for me
26 September 2026
Reply from Ableworld
Hi June, thank you for your lovely review! We’re so pleased to hear our team member was helpful and made sure the wheelchair was the right choice for you. Ensuring you feel confident and comfortable with your decision is really important to us.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Very helpful staff and very happy to…
Very helpful staff and very happy to help you 😀
26 September 2026
Reply from Ableworld
Hi Joanne, thank you for your lovely review! We’re so pleased to hear you found our team very helpful and happy to assist—it really means a lot to us.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Very helpful and professional service…
Very helpful and professional service from the moment I walked into store. Very helpful and explained every detail of the product I was considering. No hard sell.
Would definitely recommend visiting this store as it has a wide range of many helpful products to make life that bit easier
25 September 2026
Reply from Ableworld
Hi Tom, thank you for your wonderful review! We’re delighted to hear you received such helpful and professional service from the moment you arrived at our Paisley store. It’s great to know everything was clearly explained and that you felt comfortable with no pressure—just the support you needed to make the right choice.
We’re also pleased you found the range in store useful, and we really appreciate your recommendation.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Mr Williams, thank you for your wonderful review! We’re delighted to hear you were happy with the service, pricing, and range available at our Nantwich store. If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Excellent service
Excellent service, lovely member of staff very knowledgeable, good location easy too find . Really good communication good quality product.
26 September 2026
Reply from Ableworld
Hi Lynne, thank you for your wonderful review! We’re delighted to hear you received excellent service at our Congleton store and that our team member was knowledgeable and helpful. It’s great to know you found the store easy to find, communication clear, and that you’re happy with the quality of your product.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Collecting a wheelchair for the weekend…
Collecting a wheelchair for the weekend the paper work was ready and the service very efficient. This was the Cheltenham branch. Assistant very pleasant.
25 September 2026
Reply from Ableworld
Hi Ron, thank you for your wonderful review! We’re so pleased to hear everything was ready for you when collecting your wheelchair and that the service at our Cheltenham store was efficient. It’s also great to know you found the team pleasant during your visit.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi, thank you for your lovely review! We’re so pleased to hear you received such helpful service and great customer care from our team at our Paisley store. We’ll be sure to pass your feedback on to them—they’ll really appreciate it.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
After visiting five other mobility…
After visiting five other mobility shops in the Blackpool area that day, I stopped for coffee and cake and searched for other options. That was when I found the Blackpool shop.
Adam listened to my need, the scooter needed to go in my car, be able to travel on trains, easy for me to handle with plenty of miles in the battery (35), he suggested, I listened, I tried the Rascal Vista DX, the only thing it didn’t do was 8mph, a small relax on my requirements. The rascal gives me both options in my car and travel with me and on Merseyrail which takes me to, Southport, Chester, Liverpool numerous places.
Adam you were a star, Thank you
Gary
25 September 2026
Unprompted review
Reply from Ableworld
Hi Gary, thank you for your fantastic 5-star review! We’re delighted you found your way to our Blackpool store and that Adam took the time to really listen to your needs and help you find the right scooter. It’s great to hear the Rascal Vista DX is working well for both car travel and getting out and about on the train—giving you that flexibility and independence.
We’ll be sure to pass your kind words on to Adam—he’ll be thrilled to hear this.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
The men were friendly and helpful
The men were friendly and helpful. They disposed of my old chair and made sure that I was happy with my new one. Couldn't ask for more.
25 September 2026
Reply from Ableworld
Hi Ann, thank you for your lovely 5-star review! We’re so pleased to hear our team at our Thatcham store were friendly and helpful, and that they took care of disposing of your old chair while making sure you were happy with your new one. It’s great to know everything was taken care of for you.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Walking Stick
Burton on Trent Ableworld.i brought a new Walker a month ago. I wasn’t sure how it folded as I’d tried everything. I took it back and the person in the shop couldn’t have been more helpful. He was polite and helped me so much.m
25 September 2026
Unprompted review
Reply from Ableworld
Hi Jean, thank you for your lovely review! We’re so pleased to hear the team at our Burton-on-Trent store were able to help you with your walker and make sure you felt confident using it. It’s great to know you found them polite and so helpful during your visit.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Ian, thank you for your lovely review! We’re so pleased to hear both members of the team at our Darlington store were very good. We’ll be sure to pass your feedback on to them—they’ll really appreciate it.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Good service
Good service, good price and lovely customer service. What is there not to like
24 September 2026
Reply from Ableworld
Hi, thank you for your wonderful review! We’re delighted to hear you were happy with the service, pricing, and the customer care from our team at our Christchurch store—what’s not to like indeed!
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Great staff .very helpful ,no hard sell…
Great staff .very helpful ,we were in uplifting 2 recliner chairs
25 September 2026
Reply from Ableworld
Hi Michael, thank you for your wonderful review! We’re delighted to hear you found the team at our Broxburn store great and very helpful while looking at recliner chairs. We hope you found the right option to suit your needs.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
cant fault the staff
cant fault the staff
nothing was to much trouble
will definitely be back again
25 September 2026
Reply from Ableworld
Hi Peter, thank you for your lovely review! We’re delighted to hear you couldn’t fault the team at our Darlington store and that nothing was too much trouble. It’s great to know you’ll be returning—we look forward to welcoming you back.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Collected my scooter for service and…
Collected my scooter for service and wheel change delivered back within a week. Kept me updated all the way through
25 September 2026
Reply from Ableworld
Hi Susan, thank you for your lovely review! We’re pleased to hear your scooter was collected, serviced, and returned promptly, and that our team kept you updated throughout the process. It’s important to us that everything runs smoothly and you’re kept informed every step of the way.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Go Chair demo
Martin explained clearly how the power chair worked and I felt confident using it.
25 September 2026
Reply from Ableworld
Hi Jennie, thank you for your lovely review! We’re so pleased to hear that Martin explained everything clearly and helped you feel confident using your powerchair. That level of support is really important to us, and we’ll be sure to pass your feedback on to him.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
15 days waiting for a battery dreadful…
15 days waiting for a battery dreadful service
25 September 2026
Reply from Ableworld
Thank you for taking the time to leave your feedback. We are sorry for the delay you experienced while waiting for your batteries and understand how frustrating this must have been.
Unfortunately, due to high demand for the battery you required, we had to order the replacement in which is unusual for this size of battery. With this and the recent Bank Holiday period, this contributed to some additional delays which were outside of our usual timescales. Our team had kept you updated within this period, however, we appreciate the unusual delay. We are pleased that the matter has now been resolved and that you have received your batteries, replaced under warranty.
Please accept our apologies for the inconvenience caused, and thank you for your patience while we worked to resolve this for you.
Very poor service and delivery
I had trouble creating an account. Was promised a call back to sort out. No one contacted me. In the end had to use a different email address.
Delivery has not arrived. Parcelforce has sent email that it would arrive today between 09;50 and 13:50. Has not arrived. Tracking says it was at their Coventry depot at 11:58 this morning. Coventry is 4 to 5 hours from my home.
Will not use again.
25 September 2026
Reply from Ableworld
Thank you for taking the time to leave your feedback. We are sorry to hear about the difficulties you experienced when trying to create an account, as well as the disappointment caused by the delay with your delivery.
We would like the opportunity to look into both the callback and the delivery issues you have experienced.
Please could you contact our Customer Support team at support@ableworld.co.uk, providing your name, order number and delivery address, so that we can investigate this further for you.
We apologise for the frustration and inconvenience caused and hope to have the opportunity to assist you further.
Prompt service from really pleasant…
Prompt service from really pleasant professional staff both in store and delivery service.
Price and change of products were really good also,
Helping with ensuring VAT deducted from products was a real bonus.
25 September 2026
Reply from Ableworld
Hi Ernie, thank you for your wonderful review! We're delighted to hear you received prompt service from our pleasant and professional team, both in store and during delivery. It’s great to know you were happy with the pricing and product exchange, and that our team could assist with ensuring VAT was deducted—making things that bit easier for you.
If you ever need any further assistance, please don’t hesitate to ask – we’re always here to help.
Kind regards,
Ableworld
Service with a smile.
The staff in queensferry store are brilliant, very helpful and polite. The store itself is well laid out and clean.
25 September 2026
Reply from Ableworld
Hi Mrs Ellis, thank you for your lovely review! We're delighted to hear you found the team at our Queensferry store helpful, polite, and brilliant. It’s also great to know the store layout and cleanliness stood out during your visit.
We’ll be sure to pass your lovely feedback on to the team—they’ll really appreciate it.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
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