We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options a... See more
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Location
Switch location42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB
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See what reviewers are saying
Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.
Company replied
Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us... See more
Company replied
Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Southampton
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom
- 023 8044 0000
4.7
Excellent
189 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service and customer care
We needed a stairlift installed very quickly and AbleWorld in Woolston Southampton came up trumps. I phoned with my enquiry on a Wednesday, their consultant Jeff came on Thursday to discuss options and measure up and it was ably fitted on Friday by Slavic. We were so pleased with the service.
The following week we were let down by the ambulance transport service who were booked for a very important post operative hospital appointment. So another call to AbleWorld and they arrived within the hour with a suitable wheelchair which was professionally demonstrated by Megan. Everyone at the branch were first class and we cannot thank them enough for their kind and helpful service and support.
27 June 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Donna, thank you for sharing your experience! We’re thrilled to hear that Jeff, Slavic, and Megan provided you with such prompt and professional service. It’s our pleasure to help whenever we can, especially during important times. Your kind words mean a lot to us, and we’re here for any future needs. Thanks again!
Ableworld
Very helpful
Very helpful chap called Dean in Southampton. Very knowledgable about the different products and helped us make an informed decision on a walker for my Wife's nan.
27 June 2026
Unprompted review
Reply from Ableworld - Southampton
Hi David, thank you for your kind words! We’re glad Dean was able to help and provide you with the information you needed. It’s great to hear he made a difference in helping you choose the right walker. If you need any more assistance in the future, we’re here to help.
Kind regards,
Ableworld
These people claimed to be mobility…
These people claimed to be mobility specialist, but they know nothing about Wheelchair’s lightweight wheelchairs.
I took my 2 24 inch wheels in to have two tyres which I paid for online through another company I asked them if they could fit my two tires and one in a tube they only put one tire and tube on one wheel as I buggered the other wheel up so they gave me one wheel with a tire on and one without also with no tube they charge me £40 !!
Even though I paid for the tyres and the tube myself shameful!
11 February 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Kelly, thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your experience.
We always aim to provide a high standard of service and would like the opportunity to understand exactly what happened. As we don't have the full details from your review, please contact our customer service team directly on support@ableworld.co.uk with your name, the store visited, and any relevant information so we can investigate this further.
We value all customer feedback and appreciate you bringing your concerns to our attention.
Kind regards,
Ableworld
Im just leting every one no how…ablewoid in woolsdon helped
Im just leting every one no how helpfull ableworld is i had a lot of problems with our stairlift at the time we had it for about 2 to 3 years it had broke down so many times i lossed count so we got fed up and i told the manager that im takeing it further so the head of the engineers steve took up our case and finally got it changed and thy came around and fitted it this mouth thy do care about there customers the staff are very friendly and there engineer are very helpfull and clean up after them selfs so i definitely recommend as thy sorted our prblem out thanks to steve and all the people that was involved
11 May 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Brinley, thank you for sharing your experience. We're really pleased to hear that Ableworld was able to help with your stairlift issues. It’s great to know that Steve and our team took your case seriously and managed to get your stairlift replaced. We pride ourselves on caring about our customers and providing friendly, helpful service, so it’s lovely to hear that you felt looked after.
Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything in the future, please don’t hesitate to get in touch. Thanks again for taking the time to leave us such a positive review!
Kind Regards,
Ableworld
Happy customer
Hi I visited your Woolston, Southampton, Hampshire store with my mum on Friday 15th of May. Mum needed a new single recliner and we were helped by Dean, who couldn’t have been more helpful, guided us on the best chair suitable for my mum. Thank you Dean for your expert help and knowledge much appreciated.
Kind regards Mrs Chambers (my mum)
15 May 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Mrs Chambers, thank you very much for taking the time to leave such a lovely message. We’re delighted to hear that Dean was able to assist you and your mum so well during your visit to our Woolston store. We’ll be sure to pass on your kind words to him – he’ll be thrilled to know he made a difference.
Thank you once again for your kind feedback. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Ableworld
We visited abelworld Southampton in…
We visited abelworld Southampton in November last year and bought a abelworld Apex Amulite.
I have been using it in and around Southampton for the last 6 months, after having neurosurgery on my lower back.
We spoke and bought the mobility scooter though Dean. He gave us the run through and we've had no problems with it.
It has helped me greatly since being over here. I shall be leaving it here with family as I may just need it again 😃.
Thank you gor a truly great service.
Ian Goss
Falkland islands 🇫🇰
27 November 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Ian, thank you for sharing your kind words. We're so pleased to hear that the Apex Aluma Lite has helped you and that you had a good experience with us, especially with Dean’s help. It’s wonderful to know it’s made a positive difference for you. We wish you all the best, and you're always welcome back if you need anything in the future. Safe travels and take care!
Thank you,
Ableworld
Amazing and kind service from Dean
Amazing and kind service from Dean. He tightened my footrests and got me a new fitting for my rollator.
Always very helpful.
29 April 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Angela. thank you for your kind words. We’re glad Dean could help and that you’re happy with the service. If you need anything else, please let us know.
Kind Regards,
Ableworld
Professionalism and Know-How
Neither Jeff nor Dean batted an eyelid when I, my partner and my 6ft 4" mobility restricted dad rocked up without an appointment in their Southampton store in urgent need of a wheelchair. Within the hour we had a folding model which comfortably accommodated my dad's height and fitted in the back of our car. As a carer, I am more used to anticipating problems nowadays so professionalism and know-how are appreciated.
20 March 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Dominique, Thank you very much for sharing your experience with us. We’re so pleased to hear that Jeff and Dean were able to assist you, your partner, and your dad so promptly and effectively during your visit.
We understand how important it is to find the right solution quickly, especially in urgent situations, so it’s great to know their professionalism and expertise made a positive difference. Ensuring comfort, suitability, and convenience.
We really appreciate your kind feedback and are glad we could help when you needed it most. We hope to welcome you back again in the future.
Take Care,
Ableworld
Fab customer service.
I took my elderly neighbour to Ableworld in Woolston, Southampton to get her walker fixed and she was very happy with the service she received. They didn’t even charge her for fixing a new knob to enable her to adjust the handles on her walker. The assistant ‘Peter’ was very helpful and friendly, as were all the staff. Great customer service. The shop was well organised with a great range of aids. We would highly recommend Ableworld.
6 February 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Pink, thank you for your kind review. We are so pleased to hear that your neighbour was happy with the service she received at our Woolston store. It’s great to know that Peter and the rest of the team were helpful and friendly, and that the walker adjustment was sorted for her. We’re also glad you found the shop well organised with a good range of aids. Thank you for recommending Ableworld!
Kind Regards,
Ableworld
Quick and very professional
After an injury, I tried to use my late husband's stairlift that had been switched off for nearly 5 years. Obviously, the batteries were dead. I called Ableworld, who's rates were much better than other firms and Roger, the engineer was here within the hour!
He was friendly, professional and very quick to replace the batteries. I am now safe on the stairs! Thank you Roger and Ableworld.
19 December 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Val & John,
Thank you for taking the time to share your experience! We’re so glad Roger could get your stairlift batteries replaced quickly and safely. It’s great to hear you’re now feeling confident on your stairs again. We’ll be sure to pass your kind words on to Roger and the team!
Take care,
Ableworld
My new Powerchair
I have had my eye on a power chair and was told Ableworld stocked it, my Husband and I drove to take a look and they didn’t have one in Woolston Southampton, but speaking to Amy, she offered to order one in, I said I only wanted to Look at this stage, no problem I was told.
2 days later I was told it had arrived, I said I wouldn’t be able to get there till following week, again, no problem.
We went to Store on Monday, had a demonstration and I was so happy when my Hubby bought it for me.
Dean, who served us , Amy who ordered it, and all the staff in this branch were so highly professional and friendly, I would recommend them to anyone who maybe in need of a little help x
15 December 2025
Unprompted review
Reply from Ableworld - Southampton
Thank you for taking the time to share your experience. We really appreciate your kind words.
We’re delighted that Amy, Dean and the rest of the team at Ableworld Woolston were able to help you find the right powerchair and make your visit a positive one. It was our pleasure to order the chair in for you and ensure you had a demonstration before you decided, and we’re thrilled that you’re happy with your new powerchair.
Your recommendation means a lot to us, and we’re always here to help if you need anything in the future.
Kind Regards,
Ableworld
I VISITED WOOLSTON BRANCH TODAY AND…
I VISITED WOOLSTON BRANCH TODAY AND DEAN AND HIS ASSISTANT SHOWED ME AND DEMOSTRATED THE WHEELCHAIRS THEY WERE BOTH VERY HELPFUL IN FINDING THE RIGHT ONE THANKS FOR ALL YOUR INPUT
5 December 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Stephen, thank you for taking the time to leave this lovely review. We’re delighted to hear that Dean and his assistant were able to assist you and demonstrate the wheelchair options so helpfully. Your kind words are greatly appreciated, and we’re pleased we could help you find the right product. If you need any further assistance, please don’t hesitate to get in touch.
Thanks again for your feedback,
Ableworld
Great service and help
I recently took my elderly mother to the Woolston, Southampton branch of Ableworld as she was looking to buy a small mobility scooter. We received 5 star service from Dean who explained everything clearly to mum about the different advantages of the various scooters that he had in stock. I would definitely recommend Ableworld as they have an enormous variety of assistance aids for almost every need and the knowledge to go with them. Thank you Dean!
18 November 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Karen, thank you for taking the time to share your kind feedback. We’re delighted to hear that you and your mother had such a positive experience at our Ableworld Southampton store. Dean will be thrilled to know that his knowledge and friendly approach made your visit enjoyable and helpful.
We truly appreciate your recommendation and are so pleased we could assist your mother in finding the right mobility scooter. If there’s ever anything else we can do to help, please don’t hesitate to get in touch.
Kind regards,
Ableworld
Dene at Ablewold Southampton
I had been looking for a particular powerchair and having great difficulty. An advert came up on facebook for Ableworld. I rang the Southampton shop and from the first contact Dene was brilliant. Than went to them and again could not fault the service. Highly recommended.
17 September 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Jenny,
Thank you for your kind feedback! We’re so pleased Dean and the Southampton team were able to help you find the powerchair you’d been searching for. It’s wonderful to know that your experience from the very first call through to visiting the store was such a positive one.
We really appreciate your recommendation and look forward to seeing you again in the future.
Best wishes,
Ableworld
Ableworld Southampton
Great company with lots of stock. Great range of stairlifts. Customer service is second to none. I would highly recommend Ableworld in Southampton.
8 September 2025
Unprompted review
Reply from Ableworld - Southampton
Hello,
Thank you so much for your kind words! We’re delighted to hear you were pleased with our range of stairlifts and our customer service. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Take care,
Ableworld
My mother needed to update her…
My mother needed to update her wheelchair and when we walked into the shop a lovely man called Peter came over to us and was so helpful. He looked at my mums old chair and said due to its age it was beginning to break so he got a nice new style wheelchair and showed us how it all worked and explained it very well , took his time and was extreamly patient and didn't do a hard sell like a lot of sales people do. I would deffinately recommend Ableworld for any disability piece of equipment .My mum has visited the shop and purchased all the things she has needed and is always impressed with the friendly service and good value for money. Mrs Maggie Taylor.
16 August 2025
Unprompted review
Reply from Ableworld - Southampton
Hi,
Thank you so much for sharing your experience, Mrs. Taylor! We’re delighted to hear that Peter could assist your mother with patience and care, and that you felt supported throughout the process. It’s wonderful to know that your mother continues to be impressed with our friendly service and value. We truly appreciate your recommendation and kind words, and we hope to see you both again soon!
Take care,
Ableworld
terrible produt riser recliner armchair…
terrible produt riser recliner armchair not enough pading in backrest one part on the right has no padding in top you are encurriged to take out and pay for insurance so you have no warranty really stay away from this company.
15 August 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Ian,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry you feel we have not provided the service you feel you would expect.
All the riser recliner chairs we sell come with a 1-year labour and callout warranty and between a 2- and 5-year parts warranty depending on the model purchased. We offer an optional 6 months free insurance that includes accidental damage. Any extension to the 6 months free insurance is entirely optional.
We would like the opportunity to look into your situation further, therefore we would appreciate it if you contact the customer services team at support@ableworld.co.uk
In the meantime, we would like to thank you for your feedback, as all feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers’ experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Absolutely excellent service, thanks so much 💯
Absolutely excellent service many thanks Dean for looking after us so well 💯
5 August 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Pat,
Thank you so much for your kind words! We're thrilled to hear that Dean took great care of you — we will be sure to pass on the kind message. We truly appreciate your support and look forward to welcoming you back soon!
Take care,
Ableworld
Fantastic shop and service
Took my mum in to the Woolston shop to buy a new wheelchair,as had great service before in there, and was met by Dean he was absolutely brilliant such great service really helpful and knowledgeable, no rushing couldn't do any better, even arranged the new wheelchair to fit in my boot with the old one, showed all the bits to it and also mentioned about they can service it once a year thanks for all your help Dean an asset to the shop and company
21 July 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Kim,
Thank you for your kind words and for choosing to return to our Ableworld store. We're so pleased Dean was able to help you and your mum find the right Wheelchair with such care and attention. He’s a real asset to our team, and we’ll be sure to pass on your lovely feedback.
If you need anything else, we're always here to help!
Take care,
Ableworld
Woolston Branch - Highly Recommended!
Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my wife could not control a self propelled version. Dean and Peter fixed us up with a wheelchair with an Excel power wheel attachment. Heavy to put in car but in three basic parts chair/motor/battery manageable. Help and service was exemplary.
27 June 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Bruce,
Thank you for taking the time to share your experience with us. We’re so pleased Dean and Peter were able to help find a practical solution that works for both you and your wife. We understand how important it is to have equipment that’s manageable and makes life a little easier.
It’s great to hear the Excel power wheel attachment is helping, and we truly appreciate your kind words about the service you received. We’re always here if you need further support.
Take care,
Ableworld
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