Absolutely shocking service. I wanted to give zero stars but it wouldn’t let me. How can you be 5 stops away just around the corner and deliver 2 hours later?? The driver should be fired!!! I will leave a bad review also on the items for using DHL. Completely furious
2 October 2025
Unprompted review
Reply from DHL Express UK
Dear Stewart Campbell,
Thank you for taking the time to leave a review.
I'm deeply sorry for the confusion and complications which have taken place up to this point.
With relation to the reference you've stated within the relevant field, I can see that item has just reached the depot today, and been sent out with a courier for the first time. Hopefully the courier will be with you shortly. There is a chance this review may be in regards to a different shipment you're also expecting.
If you can email me directly via (reviews@dhl.com), I will be happy to investigate the matter further for you.
Website easy to navigate, good social media showing latest kit with hands on filming. The gear itself is good and as a working dog handler it serves me well for all conditions and scenarios. It’s been through its paces from search dog work to protection dog. Postage is always reliable too
Absolutely shocking service, the driver was not honest, and reported lies that he delivered when he clearly never. DPD is the worst service I have ever come across. I will never use DPD and when buying a product I will ask for a different service. I have to submit 1 star but if I could it would be minus 5 stars. Shocking service
Good brand name, quality is to my liking. The gear is good for my work
9 November 2023
Reply from ThruDark
Hi Stewart,
Thank you for taking the time to leave a review - we always appreciate our customers letting us know about the service they have received and purchases from us.
Working mostly nightshift I have tried many brands of coffee but kept searching. Until I tasted Triple Nine that is! Coffee in a bag, blended coffee at your finger tips, easy and fast to make. All you need is a cup and hot water. Boom this stuff is good.
Thank you for sharing this feedback and please accept my unreserved apologies for what has occurred.
We take feedback such as this very seriously and we are concerned to read that you have been left without medication for two weeks. So that we can investigate this for you and prevent this from happening to other customers, can you please contact us at hello@well.co.uk with your full name and your date of birth or address and quote Trustpilot in your message.
We also have a contractual requirement to share any incidents which compromise patient safety to the NHS so I can assure you that this incident will be reported to them if you are able to provide us with further information.
Please accept my apologies once more and we look forward to hearing from you.