Kate Denning

Hey Kate,

Thank you for sharing your experience. We’re genuinely sorry that your order didn’t meet your expectations and that this left you feeling disappointed.

We want to clarify that Live2Live is a legitimate mental health movement. Our apparel is produced with an overseas manufacturing partner to our own specifications so we can reach people globally, and a portion of every order supports mental health awareness initiatives. That said, we understand that quality, fit, and clarity around shipping are extremely important, and it’s clear we fell short for you.

We would truly appreciate the opportunity to review your specific order and see if there’s a way we can help resolve this for you directly. If you’re open to it, please email us at info@live2live.org
and we’ll look into this personally.

With heartfelt appreciation,
Emmy – Live2Live Team

I understand your frustration, Kate, especially with the long wait at Europcar and the difficulty in reaching us. While cancellations can be challenging, please remember that you can fill out a form on our help center to expedite your request for assistance. We are dedicated to resolving your issues as quickly as possible, and I appreciate your patience during this time.

We're truly sorry to hear about your experience and completely understand your frustration; especially around such an important occasion.
This certainly isn’t the standard we aim to uphold, and I’d like to personally look into what went wrong with your Easter order. I can see that your issue was addressed in April by our team at The Organic Butchery, but if you feel anything is still unresolved, please do contact me directly on 01837 756 767 or via email at info@eversfieldorganic.co.uk so I can assist you further.
We take feedback like this very seriously and would really appreciate the opportunity to make things right.
Best wishes
Fran
Customer Care Executive

Hi there, Kate! We are so sorry to hear we had to substitute some items that were important for your Christmas Party! We can fully appreciate the disappointment this would cause and we are sorry to have let you down. On the odd occasion, this doesn’t happen, we try to match anything that’s out of stock with the closest items possible. Unfortunately, on this occasion, we got it wrong; we are sorry about that. We have passed on your feedback so we can improve our substitutions. If you would like to discuss this further please drop us a DM on any of our social media channels.

Hi Kate,

Thank you for your review. We are sorry to hear of the issue with your order. To confirm, we do usually offer a replacement. I can see that you had advised the agent that you had already placed another order. This is why the agent did not offer a replacement at the time.

I can confirm we have refunded the delivery charge for your new order as a gesture of goodwill for the issues with your previous order. Please allow for up to 3-5 working days for this to show in your account.

We sincerely apologise for this issue and for any inconvenience caused.

Kind regards, BA.

Hi I am sorry this has happened. I have replied asking for more information regarding this so we can get this resolved for you. Thanks, Rabs

Hi Kate,
Thank you for your feedback, and I’m truly sorry to hear about your recent experience with us. We appreciate both positive and negative reviews which we proactively take onboard to ensure services in future are satisfactory. I’ve taken a closer look into your account, and I’m happy to confirm that your issue has now been resolved. I’ve also sent you an email with further details, so please do check your inbox. I do apologise for any inconveniences caused however.
Regarding the reviews you mentioned, we do invite customers to share their experiences with us, but it's entirely their choice whether or not to leave a review. We believe that the hard work of our energy specialists deserves to be recognised, and it's important that others hear about both the good and the areas where we can improve.
If there's anything else you'd like to discuss or if you need further assistance, please don't hesitate to reply to my email or give us a call.
Best regards,
Nadim

Hey Kate,

We're really sorry to hear you've had an issue in getting in contact with Three.

If you're looking to cancel a contract, we'd recommend reaching out to our teams on live chat and requesting to speak with our Customer Service department who will be able to assist with this.

if you follow the link below and enter your previous Three number, mention 'Cancellation' we will be able to connect you with our team. You can reach us here; https://bit.ly/2W1nlZb.

Thanks,

Kate

Thank you for your review. I'm sorry to hear this has happened. Unfortunately, you didn't provide your details via Find Reviewer, so we couldn't be in contact. Please do contact us on 0330 160 6600 to discuss further. Miele GB.

Hi Catherine,
My name is Jonny, and I’m one of the team leaders at the London HQ. Many thanks for leaving this feedback on Trustpilot; it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
Firstly, I’m really sorry that you’ve had a bad experience with us; this is absolutely not what we aim for. I thought I would shed some light on the situation to give a little clarity and explain how this might have happened.
With a 3 phase meter installation as they are still quite new there are not many engineers who are qualify to install them. I can see that there was a miscommunication in regards to the fact you need a 3 phase install in the property. We are truly sorry about this and I can see that one of my colleagues has already raised it with our engineering team to get a new appointment booked in for you.
I have reached out to you directly to discuss; however, if there is anything else that we can help with, please don't hesitate to reach out via email or by giving our phone line a call. Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.
Have a lovely day, and stay safe.
Kind regards,
Jonny

Hi Kate, I'm very sorry for the incorrect advice you were given on this. I'm glad this has been put right, if you do need any further help though, please contact us on social media. Just send your details on a DM to @britishgashelp on Twitter or a PM on Facebook using https://m.me/britishgas. Please include a copy of your review #Trustpilot & we'll get back to you Thanks, Mel

My name is Jonny and I’m one of the Team Leaders at the London HQ. Many thanks for leaving this feedback on Trustpilot -- it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
Firstly, I’m really sorry that you’ve had a bad experience with us; this is absolutely not what we aim for. I thought I would shed some light on the situation to give a little clarity and explain how this might have happened.
We have had higher inbound at the moment which means we are not able to response to emails as quickly as we would like which I do understand can be frustrating when you are wanting to resolve your issue. However I have reached out to yourself directly to advise that we need to look to install a smart meter before we can then look to get you set up on an export tariff for your excess energy. This is because a smart meter is used to record what you are exporting and using from the grid.
Once we have this installed we will be able to get any excess energy generated credit for you on your account.
I hope this helps, but please do not hesitate to get in contact with myself if you have any further questions. Our phone lines are open Monday-Thursday 9-5pm & Friday 9-4pm, and our email address is hello@octopus.energy.
Have a lovely day and stay safe.
Kind regards,
Jonny

Hi Kate 👋

Thanks for taking the time to leave a review. We're very sorry to hear you've been experiencing some problems with the cancellation of your Mother-in-Law's service, and when contacting our team. I can assure you that this isn't the standard of service that we aim to provide.

As we don't have account access via Trustpilot to look into this directly, it would be best to contact one of our team to discuss this further. You can reach our team on any of the following methods:

📞 Call: 150 from a Virgin Media Landline or 0345 454 1111
💬 WhatsApp: +447305 327 112
🌐 Facebook: https://www.facebook.com/virginmedia/
🌐 Twitter: https://twitter.com/virginmedia
👪 Forums: virg.in/VMforums

- Reece

Hi Kate. Thanks for reaching out to us.

I'm sorry to hear about the issues with the service your mother in law has faced.
She may not have services with us anymore but is she in any arrears with us?
Has she read her final bill?
She may raise a complaint but it is the collections team who will deal with owed payments.

Call: 150 from a Virgin Media Landline or 03454541111 from any other phone
Facebook: https://www.facebook.com/virginmedia/
WhatsApp: +447305 327 112
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
And we can help from there.

Kind regards,
IY.

Hi Kate,

Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.

I am sorry to hear that you have experienced some online issues, and were not able to check-in prior to arriving at the airport. Whilst we do also have airport check-in, we appreciate that our customers like to be prepared before arriving to the airport and some technical issues can interfere with this.

I can see looking at your booking reference provided, that no seat reservations were purchased with your package holiday, should customers prefer to sit in certain areas of the plane, we would always suggest to pre book your seats- to avoid disappointment with allocation upon checking in.

If you wish to purchase your seats on the return flight home, please contact us via our TUI DESTINATION APP or speak to your TUI rep.

We hope you have a lovely holiday, and thank you for choosing to travel with TUI.

Many thanks, and kind regards.

Lucy
Customer support team.

TUI GROUP.

Thank you for your Trust Pilot Review.

Your feedback is very important to us, and we value any feedback we receive.

We are sorry that your experience with us was not as you would expect, I have requested further details from you, once received I will get one of the senior staff within the Customer Service Centre to contact you directly, and hopefully assist you with your concern/issue.
Kind Regards

Customer Service Team
APCOA Parking
**Please note that we cannot respond to emails relating to disputes in a parking ticket, these must be done within the appeals process found on the reverse of the ticket**