Received a ticket for parking I paid for!
Received a ticket for parking (Southampton Parkway) we paid for via an app. The only way to contact them is via a form which cannot be submitted without a ticket number. I dont have a ticket number, just a receipt on my app. Live chat will not deal with this and cant even acces it as there is no pop up for it as described on the website. So what to do..? Certainly not paying the £85 charge for parking that I paid for in the first place! Stressful and completely unfair.
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are sorry that your experience with us was not as you would expect, I have requested further details from you, once received I will get one of the senior staff within the Customer Service Centre to contact you directly, and hopefully assist you with your concern/issue.
Kind Regards
Customer Service Team
APCOA Parking
**Please note that we cannot respond to emails relating to disputes in a parking ticket, these must be done within the appeals process found on the reverse of the ticket**