Lizosoft Reviews 315

I contacted Lizosoft with a simple compatibility query regarding their Office 2021 Pro product and my ARM-based Surface Laptop. What followed was a series of dismissive, unhelpful, and frankly rude replies.

Despite clearly stating my system specs and asking whether the software would run natively or require emulation, I received vague responses like “no you must have the windows machine” — even though I *do* have a Windows machine. When I asked for clarification, I was told “we offer no support or no refunds if it doesn’t work but you’re welcome to buy.” No effort to help, no technical insight, just a shrug.

When I asked for the CEO’s contact details due to the unprofessional tone, I was told “I am the CEO. You’re speaking to him.” The final reply accused me of “threatening” them — apparently because I said I might post the exchange on Trustpilot. That’s not a threat; it’s a justified complaint from a potential customer.

This is not how a Microsoft-accredited partner should behave. No courtesy, no technical support, and no accountability. I’ve reported the exchange to Microsoft and will be seeking software elsewhere.

I have the detailed email string to back this up.

Avoid.

Update to retailer response reveived 12 Nov 2025.

The response bears no resemblence whatsoever to the facts. It is totally disingenous.

I didn't :

1. Ask to buy a licence?
2. Register it to my account? ( I don't have one !)
3. Request a refund ?

I had simply e-mailed asking about the compatibility of one of their products prior to purchase.

I attach copies of the e-mail string in support:
.................................................................................
On 10 Nov 2025, at 14:51, Gordon Montgomery wrote:

Good afternoon

Can you please advise if the MS Office Pro (currently £14.99) is ARM 64 compatible.

I have a MS surface Pro using : Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz (3.42 GHz)

I just want to check I don't have to run it in emulation mode?

Many thanks
kind regards
Gordon Montgomery
..................................................................................
Re: Office 2012 Pro
Sales@lizosoft
Mon 10 Nov, 19:07 (2 days ago)
to me

Hi no you must have the windows machine.
Lizosoft customer services

..........................................................................

Gordon Montgomery
Tue 11 Nov, 09:46 (1 day ago)
to Sales@lizosoft

Good morning

Sorry I don't understand your reply?
What do you mean by "no you must have the windows machine" ?

I do have a windows laptop see my system details below:

Microsoft Surface Laptop 7th edition.
System Type: 64-bit operating system, ARM-based processor.
Windows 11 Home.
Edge browser.

My question relates to the system type which uses the latest ARM architecture.
Is it compatible with your product below : 2021 Office Retail ?
Many thanks

KInd regards
Gordon Montgomery
..................................................................................
Sales@lizosoft
11 Nov 2025, 10:21 (1 day ago)
to me

We offer no support or no refunds if it doesn’t work but you’re welcome to buy.

Lizosoft customer services
................................................................................

Gordon Montgomery
11 Nov 2025, 10:22 (1 day ago)
to Sales@lizosoft

Can you please give me the name of your CEO and contact details please
What an appalling set of replies from a sales enquiry
.................................................................................

I repeat.... avoid this company.

When / if I get a response from Microsoft I will update

Just for clarity I have given far more 5 star reviews than poor ones

I couldn’t be happier with the service from Lizosoft. From start to finish, their team was incredibly professional, responsive, and genuinely committed to delivering top-quality results. They understood our needs perfectly and went above and beyond to ensure everything was completed on time and to the highest standard.

Their attention to detail, technical expertise, and clear communication made the whole experience smooth and stress-free. It’s rare to find a company that combines deep technical knowledge with such a strong customer focus.

I would highly recommend Lizosoft to anyone looking for reliable, innovative, and professional software solutions. Fantastic service all around — we’ll definitely be working with them again!

I ordered office, and I received the download very quickly, however I had extreme difficulty in trying to install it. I contacted Lizosoft and sadly they were not very helpful and the last reply I got was:
I dont know what you want from me?

I only sell the key not offer support how to uninstall or install it.

That would be Microsoft, not Lizosoft.
So please be aware that they don’t offer technical support. I’m left with an Office application I can’t install.

2019 Office Retail
Works
Activated

Very quick delivery of download link and activation code.

I didn't get the product I paid for

Download was easy, information and key received immediately via email. Installed well with no problems.

I have tried to use the phone activation for Office 2021 on the Lizo website and it hasn't worked for a long time. Shows 100% transfer but no codes returned.

Have been using lizosoft for a couple of years and always been great

Fast response
Fast delivery
Excellent price

fast delivery at a great price. I had difficulty activating but a quick email soon solved the problem. I have used you several times and have always had great service.

When I ordered software from Lizosoft I expected the transaction to run as smoothly as normal. But when I tried to install it an error message appeared warning that it could harm my laptop and the installation stopped and rolled back.

I messaged Lizosoft and was advised to lower my settings, I took that to mean firewall and Internet security so I turned them off and tried the installation again with the same results.

I then messaged Lizosoft again requesting a refund but was denied being told it was not their responsibility. However having checked consumer rights the following should apply.

When buying goods online in the UK, you have several consumer rights, including:

• Cooling-off period
You have a 14-day "cooling-off" period to cancel your order and get a refund, even if the item is not faulty. This period starts the day after you receive your order.

I contacted them within 36 hours.

Having had further comments from Lizosoft I realise that they will not be refunding my payment so just beware.

Instant download link and working licence key. Flawless and effortless installation and setup... and at least half the price of anywhere else. Thank you - I'll be back!

Easy to download and install, activated without an issue

reliable products that work! reasonably priced and super fast delivery

The best the web site !!

Products were delivered immediately and installation was a breeze. Great software at great prices.