Z Grills Reviews 711

Being brand new to pellet grilling I had a couple of questions and concerns. Alice in customer service is amazing. I send emails and usually, within 24 hours, I get a response. Also the Z Grills official Facebook page is a wealth of information.

My first impressions of Z Grill and my 1000D4E.
As a long time, die hard charcoal guy I finally got a pellet grill. My wife bought me a 1000D4E for my 69th birthday. I have been a charcoal purist for over 50 years.
For the past 20 years I have been using a Weber Smokey Mountain and later on a 22 inch Weber Kettle with a Spider Venom Temperature controller.
My Z Grill arrived in a timely fashion. Packed extremely well and the directions were really easy to follow.
I really am impressed with the quality, engineering, features and size for the price.
Compared to using a charcoal chimney the Z Grill impresses how fast it get to temp and stablizes.
I seem to get plenty of smoke at 250 F and below.
I am very happy with how easy it is to use pellets and how easy the cleanup is.
I love the idea that it feeds pellets as needed. After the burn off and two cooks I have used less that 8 dollars worth of pellets.
Once I am done cooking the shutdown feature and pellet dump is so easy to use. Opening the lid the grill cools off in a hurry and I can put the cover on before calling it a day. Here in central Florida with my grill out in open covering the grill is a must.
Cleanup and prepping for my next cook is a breeze compared to using charcoal. and the Weber Kettle. BTW I still like my Kettle.
I am loving all of the additional cooking space.
Having a side shelf and a pellet hopper to set things on is a great feature. The cabinet is also a plus.

Ordered a grill back in December under buy1 get 1 every 5 years program. I am extremely happy with the purchase, great for new or experienced people. And its true with the ability to get early access, just got done ordering my 2nd grill no problem we love them , use it multiple times a week.

Very easy to contact customer service. CS reps are very knowledgeable, friendly and helpful. The replacement part I needed was shipped and received a week before I was expecting it.

Defective parts. instead of sending a replacement company told me to get a wrench and beat out the dents that came fromthe factory. Emails back and have been less than helpful. For a nearly $1000 unit I would expect more quality.

The design and build quality of the ZPG-7002C is excellent and the accompanying documentation and manual is very clear and easy to follow. But I sent a couple of emails to Z Grills with questions about the firepot and ashes, and only got form letter responses by email, not addressing my specific questions. That is disappointing. Wish there was a way to communicate with an actual person there.

We ordered a new Z Grill and when we received it, I was amazed how well it was packaged in the boxes. Took it out of the boxes, laid out all the pieces and started looking at the construction instructions, which were fairly easy to understand. Being 81 with minimal mechanical skills, the instructions and packaging of the nuts and bolts was a great touch. Turns out I didn't have any parts left over when I got done. Then, I put it outside near our house and after one VERY windy evening, I went out saw that the grill has been blown away from the house and deposited, front down, on an RV pad about 10 feet from the house. Due to the very durable construction of the grill, the only casualty of the blow over was the lid handle which damaged and pulled the fastening bolts out of the handle so I could not use the original handle to put it back together. I called Z Grills and talked to a very courteous gentleman who understood my problem and rectified it quite quickly by letting me know he would be sending me a new handle that day, at no charge. I told he it wasn't the fault of the company my grill blew over. The new handle arrived within five days, over a weekend. It fit perfectly and not have a fully functional grill. Hopefully, I will get to using it soon to find out if it works as well as the other reviews have said it does.

So far so good, and as advertised. No big temp fluctuating after initial warm up. Has worked well with the app so far. Great smoke flavor and will cold smoke. Will still have to remove grates and heat deflector to vacuum ash out of the fire pot, the easy ash clean out is only under the barrel.

Absolutely the best customer service I have ever had. Alice went above and beyond to make everything easy and fair.
We love our Z grill and love this company too. I highly recommend their products and the company that stands behind them.

Nothing but high praise for the way my concerns were addressed. Although the grill did not work when purchased, the problem was quickly diagnosed and new part provided in a timely manner. Alice Qiu, you are the best in helping me resolving the issue and making me a fan of Z grillS. I highly recommend the Z grillS and voiced my opinions to others. Thanks for having Alice on board.

Excellent customer service. Sent me the wrong part,my fault I described it wrong. They then sent me the correct part.

I love my ZGrill! The only reason for the 4 star is that I have had a few issues with the temp probe and auger. That being said, the customer service has been phenomenal! I provided my serial number and order number and they never batted an eye and shipped what I needed!

Email customer service went above and beyond to help me receive the correct
Parts to my grill..it is up and working agajn!

I just go my Z grill on a few days ago just had a chance to put it together after work I am going to cook on it very soon I am satisfied with the purchase thank you so much

Customer service was quick to respond to my email. The problem was figured out and the new part arrived sooner than expected.

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email.

They quickly diagnosed the problem and sent me out a replacement part that got me going again in just a few days.

Z-Grills customer service not only met my expectations but went far above and that is unheard of in 2025. Their smoker has been worth every penny.

My family cohabitates. The doorbell rang from the carrier of the package. The insulator I ordered my Brother was delivered. My Brother got the package off the porch. This was to be a Christmas present. Not only did it have the logo all over their box but it also said what item was inside. Not only did this ruin the Christmas surprise, it also could have told porch pirates exactly what was inside. What a bunch of stupid dolts.

I purchased a smoker from Z Grills just over 2 years ago expecting a quality product and basic customer service. It was great for the first 2 years until… I’ve spent nearly five months dealing with a grill that doesn’t function correctly and a company that seems uninterested in actually fixing the problem.

The thermostat failed early this summer —the temperature wouldn’t adjust properly. I began contacting Z Grills in early July 2025. Over the next several months, they sent me four different parts, none of which resolved the issue. After each attempt, I sent photos and videos clearly showing the grill still wasn’t working.

I repeatedly asked to speak with a supervisor and included my phone number in every message. Not once did anyone call me or follow up personally. When I finally asked for a replacement grill or have them send someone to fix it, they completely ignored those requests, making no mention of them in every follow up email.

To make matters worse, early in the process they implied they’d “help me out” once it was fixed—yet here I am, months later, with a broken smoker and zero resolution.

I strongly recommend others avoid Z Grills unless you’re comfortable gambling with both your money and your time. A company’s true character shows after the sale—and in my case, Z Grills failed completely.

Not impressed by the level of features and in general smoke flavor being produced by my new pellet grille. My small box smoker did way better. I contacted support where after multiple emails back and forth it was clear they weren't even reading my messages often suggesting new things to try that I had already told them I'd done. When I told them I wanted to return the item, they just ignored the request and offered to send me a smoke tube... even though I had already told them I bought one to try. Now I'm locked in for the next 50 years (lol, we'll see). Moving forward, I'll probably just invest in a better smoker and see how/if the promotion actually fulfills itself.

The shipping was good and solid no damage occurred, it was easy and simple to install. It has a 28lb hopper you can smoke for like 16hrs on it without worry depending on the heat but a pork butt np never need to refill which is 1 of the biggest cuts I cooked 2 and still had 1/2 to 1/3 the hopper full. Its a work of art. Love my Zgrill and feel like I have a edge over the competition. Its very heavy duty btw its a lot thicker material then others on the market! Get you a Zgrill i promise you will never regret it plus in 5 years I get a replacement for free. Im sure you will have to pay for shipping but who cares my shipping was only $100 this deal might outlast my lifetime expectancy. Thank you Zgrill for your amazing product.

This is one of the best smokers I have used. Whether you are a beginner or an expert these grills make everything easier, they hold the temps great and cleanup is very easy after use i would definitely recommend these to anyone and I have and everyone I know loves them.