I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the way you deal, i am satisfied with you, but not the price as it ia going on increase every month, It should be decrease with time if we do not have any claim or new penalty,so i requeat to... See more
Company replied
Due to financial difficulties my policy was set to be cancelled and the rest of the year’s payments to be paid in full. The implications of this would’ve significantly changed my life that I had been... See more
Company replied
Rob who was my call agent was excellent, very professional, nothing too much trouble and an all round top bloke. So much so, I ask for Rob every year when renewing my policy. Listen up Zego, you shoul... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Nathan is very professional and know…
Nathan is very professional and know well my account’ s issue. My account issue is solved now.
11 May 2026
Unprompted review
Reply from Zego
Hi Kin Hang Kwan,
Thank you for your wonderful review! We’re delighted to hear that Nathan provided you with professional assistance and successfully resolved your account issue. If you need further support in the future, please don't hesitate to reach out.
Best,
The Zego Team
Very good service.
11 May 2026
Unprompted review
Reply from Zego
Hi Choodamani,
Thank you for the wonderful feedback! We're delighted to hear that you found our service to be very good. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future.
Best,
The Zego Team
The customer service was excellent from Danny…
The customer service was excellent from start to finish. Everything was explained clearly and professionally, which made the whole process easy to understand. The staff were very helpful, patient, and answered all my questions in detail. I really appreciated the support and would highly recommend their service to others.
11 May 2026
Unprompted review
Reply from Zego
Hi Addmore,
Thank you for your wonderful review! We're thrilled to hear that you found our customer service to be excellent, and that our team was able to support you clearly and patiently throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best,
The Zego Team
Very good service very quickly doing my…
Very good service very quickly doing my job amazing staff specily phillipa.
11 May 2026
Unprompted review
Reply from Zego
Hi Kamaran,
Thank you for your kind words about our service! We're thrilled to hear that Phillipa was able to assist you so efficiently. I’ll make sure to pass along your praise to him. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
It was quick and Ellen was very…helpful.
It was quick and Ellen was very helpful.
Many thanks to her.
11 May 2026
Unprompted review
Reply from Zego
Hi Asha,
Thank you for taking the time to leave this wonderful review! We’re thrilled to hear that Ellen was able to assist you effectively and that your experience was quick. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out!
Best,
The Zego Team
5-star service thanks to Ellen!
I had a fantastic experience today and wanted to share my appreciation for Ellen. She went above and beyond to help me out, and she actually managed to save me some money! It was clear she was trying her absolute best to find the best solution for me.
Efficient, professional, and very helpful. (Reference: B3M1Y)
11 May 2026
Unprompted review
Reply from Zego
Hi Usman,
Thank you so much for your wonderful review! We're thrilled to hear that Ellen provided you with exceptional service and helped you save money—she truly deserves the recognition for her hard work. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best,
The Zego Team
The representative joanne sorted my…
The representative joanne sorted my insurance out unlike others who disconnected the chat at 17:00 she stayed on sorted my issue out really appreciate this.
11 May 2026
Unprompted review
Reply from Zego
Hi Mark,
Thank you for your wonderful review! We're thrilled to hear that Joanne was able to assist you effectively, especially when others couldn't. We'll be sure to share your kind words with her, as it will surely brighten her day. If you need any further assistance, please don't hesitate to reach out!
Best,
The Zego Team
Iman helped me when no one else could
Iman helped me when no one else could
11 May 2026
Unprompted review
Reply from Zego
Hi Tariq,
Thank you for your positive feedback! We're delighted to hear that Iman was able to assist you when you needed it most. Your satisfaction is our priority, and I’ll be sure to pass along your kind words to him.
Best,
The Zego Team
Great customer service from Zego today
Great customer service from Zego today. Letitia was very helpful, polite, and professional throughout the whole chat. She explained everything clearly and helped me quickly with my monthly payment situation.
Really appreciate the patience and support. Thank you again, Letitia!
11 May 2026
Unprompted review
Reply from Zego
Hi Catalin,
Thank you for your wonderful review! I'm thrilled to hear that Letitia provided you with such helpful and professional service regarding your monthly payment situation. I'll ensure she sees your kind words, as it will definitely brighten her day. If you ever need further assistance, we're always here to help!
Best,
The Zego Team
Excellent service
Ellen was very helpful. Excellent service, great customer service and communication.
11 May 2026
Unprompted review
Reply from Zego
Hi Farid,
Thank you for your wonderful feedback! We're thrilled to hear that Ellen provided you with such excellent service and communication. I’ll make sure she sees your kind words; it will surely brighten her day. If you need any further assistance, don't hesitate to reach out.
Best,
The Zego Team
Spoke with Nathan
Spoke with Nathan, despite a little wait on chat he quickly resolved my query!
Top man
Thank you
11 May 2026
Unprompted review
Reply from Zego
Hi Kyle,
Thank you for your positive feedback! We're thrilled to hear that Nathan was able to efficiently resolve your query—he truly is a top team member. If you have any further questions or need assistance, don’t hesitate to reach out.
Best,
The Zego Tea
Thank you very much Terry you are so…
Thank you very much Terry you are so helpful and your customers service is very good
11 May 2026
Unprompted review
Reply from Zego
Hi Jamal,
Thank you for your wonderful review! We're thrilled to hear that Terry provided you with such helpful service—I'll make sure to pass on your kind words to them. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
The Zego Team
Highly recommend...Thank you Mr Aaron
Thank you so much Mr. Aaron to make the whole process of application easy and understandable with patience! Even though The website was confusing and needs bit more clarification of the details. This lacking made me ring the company, but nice customer service.
11 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your kind words about Mr. Aaron's assistance; we're glad he made the application process easier for you. We appreciate your feedback regarding the website's clarity and understand how that can be frustrating. We're always striving to improve, so your thoughts are invaluable. If you have any further questions, please don't hesitate to reach out!
Best,
The Zego Team
5 Star
Smooth, quick efficient and great customer service. Danny was amazing answered all my questions and made me pick the best policy for me.
11 May 2026
Unprompted review
Reply from Zego
Hi Bilal,
Thank you for your wonderful review! We’re thrilled that Danny could assist you so effectively in finding the right policy. Your satisfaction means a lot to us, and I’ll be sure to share your kind words with Danny.
Best,
The Zego Team
I had to update information on my…
I had to update information on my policy. Sofina had helped me and I am sorted. Much appreciated
11 May 2026
Unprompted review
Reply from Zego
Hi Kashif,
Thank you for your positive feedback! We're delighted to hear that Sofina was able to assist you with updating your policy information. If you need any further help, don’t hesitate to reach out to us.
Best,
The Zego Team
Worst customer service
I'm editing my review as just for being nice on call isn't enough and doesn't resolve the issue. I had requested to change my cover level from third party to comprehensive, and instead of changing, the agent added a separate new cover in my policy which is why two payments were taken from my account, one for my previous cover and one for the new. Now, for last 4 days I've been continuously trying to contact Zego team to sort the issue and process the refund for my previous policy but nobody seems to bother, the given contact number ( 02030539800) doesn't work. I have explained the issue on live chat to multiple agents and first they put you on hold saying that somebody will contact, nobody contacts you and then they are so busy that they take hours to reply to the messages, like the complainant has no other work and can sit all day with his chat open waiting for them to reply. I can add screen shots of my chats that I had with different Zego agents as every time I had to explain my issue from the start, however I expect someone who reads the review can get back to me and sort the matter out.
Old review: "Thanks for being so nice and cooperative on the call Kevin. I would say right person for the right job, as that's exactly the attitude you need to have to help resolve your customers problems"
11 May 2026
Unprompted review
Reply from Zego
Hi Hamza,
Thank you for your kind words! We're thrilled to hear that Kevin was able to assist you effectively and that his attitude made a positive impact on your experience. I'll be sure to pass your compliments on to him. If you have any more questions or need help in the future, we're always here for you!
Best,
The Zego Team
Phillipa was very helpful in amending…
Phillipa was very helpful in amending the mistake made. It did take half an hour to amend a mistake.
11 May 2026
Unprompted review
Reply from Zego
Hi there, thank you very much for your review. We’re so glad you’ve had a positive experience with us at Zego! We always strive to provide 5 star service, so if there is anything you think we can do to improve please do let us know. Kindly contact us at on live chat with any additional feedback you may have. All the best, Zego.
Very helpful and direct
Very helpful and direct. And amazing value and service . Thanks Tobi
11 May 2026
Unprompted review
Reply from Zego
Hi Fuad,
Thank you for your fantastic review! We're thrilled to hear that Tobi provided you with helpful and direct service. Your satisfaction is our priority, and we're committed to delivering incredible value to our customers. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi there,
Thank you for your positive feedback! We're thrilled to hear that you found our service satisfactory. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
The Zego Team
Although i waited for almost 45mins to…
Although i waited for almost 45mins to get to an agent but Jamie was very fast and provided solution quickly.
11 May 2026
Unprompted review
Reply from Zego
Hi Nasir,
Thank you for your review! We're delighted to hear that Jamie was able to assist you quickly, despite the wait time to connect. We truly appreciate your patience, and your feedback helps us improve our service. If you need anything else, feel free to reach out!
Best,
The Zego Team
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