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Got You Covered Reviews 3,301

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor, making the process smooth and stress-free. Many people highlight the excellent customer service, noting that agents go above and beyond to explain options clearly and find suitable policies at competitive prices. The overall user experience is frequently described as easy and efficient, with consumers appreciating the personalized approach and genuine care shown by the team. However, some customers also noted issues with pricing discrepancies, where initial online quotes were significantly lower than the final prices provided over the phone. A few other people also felt that the customer service was unsatisfactory, mentioning long wait times and rude staff.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the outstanding and excellent customer... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight agents as... See more

Price

Clients share positive opinions on price, often finding competitive quotes and reasonable rates for various... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

Have absolutely saved my life, not only have they charged a fair amount when all other insurers charged extortionate amounts. They also honoured a discount discussed on the phone and even remembered... See more

Company replied

Rated 5 out of 5 stars

After getting an online quote for car insurance I gave these guys a call and I’m glad I did. Spoke to Lewis who was amazing. He bent over backwards to accommodate my complicated requirements and remai... See more

Company replied

Rated 5 out of 5 stars

The agent i spoke to was attentive and patient, I use hearing aids and if people speak to quickly I can struggle. I explained this and tge agent responded. Anything I was unsure of was explained.... See more

Company replied

Rated 5 out of 5 stars

like to say something nice about the person who helped me when I contacted my car insurance customer service. From the moment they said hello, they were friendly, polite, and made me feel comfortable.... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

Got You Covered specialise in providing all sorts of non-standard Car, Home and Van Insurance. Along with a wide range of standard business insurance needs. Whatever your insurance needs our friendly UK based insurance professionals have …Got You Covered!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Exceptional customer service from Tyrone

The member of staff (Tyrone) that handled the purchase of my insurance policy was an absolute delight to deal with. He was so genuinely warm, friendly, positive, helpful, and polite and when above and beyond to speak to various underwriters and his managers to secure the best deal available to me. He was back and forth on the phone to me throughout the day…always calling back at the exact time he said he would. He was very knowledgeable and explained everything thoroughly and was able to confidently answer all of my questions, putting my mind at ease. I couldn’t fault the customer service he provided.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

“I can’t say enough good things about Yas

“I can’t say enough good things about Yas from Got You Covered Insurance. From the very beginning, he was not only professional but also warm and personable. He took the time to explain everything clearly, answered all my questions, and went way beyond what I expected to help me secure the right policy. I’m genuinely grateful and would recommend him to everyone I know!”

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service

3 April 2026
Got You Covered logo

Reply from Got You Covered

Hi Jermaine,

Happy to hear Tyrone could provide a positive experience! Thanks for the 5 stars!

All the best,
GYC.

Rated 5 out of 5 stars

Good insurance quote and great customer service

Thank you for being patient I got a good deal. Dillan, I hope I’ve spelt your name right he went above and beyond to get the best deal he dealt with me professionally and was informative throughout, not forgetting he had nice humour which helps customers feel comfortable. Dillan gave me space to decide and to read through documents. He did not rush me, I must say he is a great asset to his team and I am glad I spoke to the right person

16 April 2026
Unprompted review
Got You Covered logo

Reply from Got You Covered

Hi Cassandra,

Happy to hear Dylan was able to help! Thanks for the 5 stars!

All the best,
GYC.

Rated 5 out of 5 stars

had a great experience

had a great experience. The person who helped me was very kind, polite, and professional. She supported me a lot and made everything easy to understand. I truly appreciate her help. I am very happy with the insurance quote I received. Thank you for the excellent service!

16 April 2026
Unprompted review
Got You Covered logo

Reply from Got You Covered

Hi Ionut,

Glad we could help! Thanks for the 5 stars!

All the best,
GYC.

Rated 5 out of 5 stars

Good

Good, efficient.

16 April 2026
Unprompted review
Got You Covered logo

Reply from Got You Covered

Hi Alex,

We're always happy to help! Thanks for the 5 stars!

All the best,
GYC.

Rated 5 out of 5 stars

Excellent service went out his way to…

Excellent service went out his way to get me a good deal very efficient and really helpful

16 April 2026
Unprompted review
Got You Covered logo

Reply from Got You Covered

Hi Liam,

We're always happy to help! Thanks for the 5 stars!

All the best,
GYC.

Rated 5 out of 5 stars

I was on the the phone with Phillip…

I was on the the phone with Phillip degg he try is best but system was slow,so took long time but finally he covered me .was nice person he was professional and good person .I recommend when you call mention his name he well definitely help you.
Thanks Philip have nice day.

16 April 2026
Unprompted review
Got You Covered logo

Reply from Got You Covered

Hi Fiaz,

Happy to hear Philip could help despite the system issues! Thanks for the 5 star review!

All the best,
GYC.

Rated 5 out of 5 stars

Andrew is knowledgeable and did…

Andrew is knowledgeable and did exceptionally well in taking me through the process to secure my insurance. Appreciated.

16 April 2026
Unprompted review
Got You Covered logo

Reply from Got You Covered

Hi Norman,

Happy to hear Andrew was able to help! Thanks for the 5 stars!

All the best,
GYC.

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