Michael was very helpful throughout my renewal. I was unsure whether to stick with Zego Sense, but he explained everything clearly and helped me secure a better price. Staying with Zego Sense has w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Insurance isn't always simple. Aaron from Zego made it simple. Clear and concise. Proffessional yet friendly. They gave me a good policy pricing. Very competitive within the market at the time.... See more
Company replied
My first time ever making a claim and I can say what a great experience Ive had. Firstly with getting my car recovered which was quick and easy and secondly making the claim with Catherine. Catherine... See more
Company replied
It was an absolute pleasure and breeze to deal with Sherine! She is patient, polite, super helpful and has loveliest voice even over the phone. Her service was fast but full, answered all my questio... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Alex from Zego was very professional
Alex from Zego was very professional, very understanding. Everything was very straightforward,, I was very happy with my conversation with Alex, thank you for your time.
JP2X8
12 May 2026
Unprompted review
Reply from Zego
Hi David,
Thank you for sharing your positive experience with Alex! We're thrilled to hear that he was professional and understanding during your conversation. I'll make sure to pass along your kind words to him—it will surely brighten his day. If you need anything further, don't hesitate to reach out!
Best,
The Zego Team
To have a cover withe Zego once.
Only one provider that gives the cheapest cover for business and etc...
Which in Zego.
17 May 2026
Unprompted review
Reply from Zego
Hi Mohammad,
Thank you for your positive feedback! We’re thrilled to hear that you found Zego to offer the most competitive coverage for your business needs. If you have any questions or need assistance in the future, feel free to reach out to us anytime.
Best,
The Zego Team
Good cooperation from zego agent
17 May 2026
Unprompted review
Reply from Zego
Hi Ahmed,
Thank you for your positive feedback! We're thrilled to hear that you had a good experience with our Zego agent. We pride ourselves on our team's cooperation, and it's great to know it made a difference for you. If there's anything more we can assist you with, please let us know!
Best,
The Zego Team
The conversation I had was really…helpful
The conversation I had was really helpful and the representative was really helpful and even though I don’t speak the best English he was patient and took his time talking to me
15 May 2026
Unprompted review
Reply from Zego
Hi Mohammed,
Thank you for your fantastic review! We're thrilled to hear that our representative was patient and took the time to assist you, especially with the language barrier. Your experience means a lot to us, and it’s great to know our team can support you effectively. If you need any further help, don’t hesitate to reach out!
Best,
The Zego Team
OMG what a dreadful company!
OMG what a dreadful company!
Couldn't get my no claims discount across to them after trying for hours with their procedures.
The app destroys your battery and it has to be working in the background at all times! My phone usually lasts away and a half but it was empty after half a day!
The customer service is ridiculously slow (25 minutes for each reply of a message online) and the cancellation process is drawn out. Absolutely horrendous experience with this sham of a company!!
16 May 2026
Unprompted review
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego.
Fraudulent company
I have just bought my car insurance 3 days ago and am in cooling off period for 14 days.my policy was telemestic but to be honest the app is completely Headache coz they are tracking you not your car 24hrs.after download the app i just feel i have lost my all privacy so decided to cancel in 3 days.i have contacted with zego when they know am going to cancel the policy they put me on wait more than hour time.the person who dealt me his name is Terry he is very rude and uncooperative i have paid £140.49 for starting my policy and they gave me 14 days and said if you cancelled in14 days we charge nothing but today when i cancelled the policy they refund me only £40 .which is completely unfair.i asked terry to please pass me through to your superior as i will speak with him but he didn't.i request him to send me script of this chat but he didn't i will complaint against Zego to trading standerds and any other appropriate platform.they are looting the people by decisive.am just aware ing the people please be aware of this company they are saying something when they need a business from you and doing something when you need something from them.and lastly my opinion the companies like that don't accept claim easily when customers have a happen so please stay away from Zego.
16 May 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
agent answered my query and solve issue
16 May 2026
Unprompted review
Reply from Zego
Hi Rafiq,
Thank you for your kind words! We're thrilled to hear that our agent was able to assist you effectively. Your satisfaction is our priority, and I will ensure that your positive feedback is shared with them. If you have any more questions or need further assistance, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Atif,
Thank you for your positive feedback! We're thrilled to hear that you had a good experience with our customer service. If you have any further questions or need assistance, don't hesitate to reach out.
Best,
The Zego Team
I work for Uber Eats
16 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for sharing your experience with us. We appreciate your feedback and the important role you play as part of the ride-sharing community. If you have any specific concerns or questions regarding your coverage or our services, please don't hesitate to reach out to us; we're here to help.
Best,
The Zego Team
What made my experience great is…
What made my experience great is Sherine understanding me and going behind her expectations to help me. Also having patience with me and going through every details she was absolutely fantastic and an asset to your company
16 May 2026
Unprompted review
Reply from Zego
Hi Kamran,
Thank you for your wonderful review! We're thrilled to hear that Sherine went above and beyond to assist you with patience and detail. I'll make sure to pass on your kind words to her; it will surely brighten her day. If you need anything else, feel free to reach out!
Best,
The Zego Team
Reply from Zego
Hi Cameron,
Thank you for taking the time to share your experience! We're thrilled to hear that everything was sorted out for you in less than an hour. If you ever need assistance again, don't hesitate to reach out—we're here to help!
Best,
The Zego Team
The customer service staff are great
The customer service staff are great. Effective and friendly. The waiting time is a bit too long though.
16 May 2026
Unprompted review
Reply from Zego
Hi Zheng,
Thank you for your kind words about our customer service team! We're thrilled to hear that you found them effective and friendly. We understand that long wait times can be frustrating, and we're constantly working on ways to improve this aspect of our service. If you have any further concerns, please feel free to reach out to us!
Best,
The Zego Team
Very warm and friendly service
Very warm and friendly service, I was made to feel at ease
16 May 2026
Unprompted review
Reply from Zego
Hi Shane,
Thank you for your kind words! We're thrilled to hear that our team was able to provide a warm and friendly service, making you feel at ease. If you ever need further assistance, please don't hesitate to reach out.
Best,
The Zego Team
Was in the “At Risk” section on the app…
Was in the “At Risk” section on the app although out of the 3 categories I had 2 green and 1 amber. Went on to live chat as they said they will cancel my policy at midnight if I don’t improve. Live chat told me my driver rating was actually “good” not “at risk” and it’s an app error. So because their app has an error they’re going to cancel my policy?
16 May 2026
Unprompted review
Reply from Zego
Thank you for taking the time to provide your feedback. We would like to apologise for the experience you have received. Your feedback is extremely important to us as this helps us improve the products and services we provide. If you’d like to provide us with more information about how we could improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Terrible service
Terrible service. Would never insure with Zego again. Kept on hold on the chat for 4 hours friday pm for a cancellation just to be told itvwont be actioned until monday. Tried to cancel 3 times like this price keeps going up. Awful service.was thenbtold i would be transfered to a colleauge 23 minutes ago now and still no contact and you cant cancel over the phone
15 May 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. If there is anything you believe we can do to improve please do not hesitate to contact our dedicated Customer Support team. We are more than happy to listen. You can contact us at our livechat and quote *Case number* Kind regards, Zego
Reply from Zego
Smooth transaction, immediate cover, best price
Not facing any issues till now.
16 May 2026
Unprompted review
Reply from Zego
Hi there,
thank you very much for your review. We’re so glad you’ve had a positive experience with us at Zego! We always strive to provide 5 star service, so if there is anything you think we can do to improve please do let us know. Kindly contact us at on live chat with any additional feedback you may have. All the best, Zego.
Reply from Zego
Thank you so much for the wonderful feedback! We’re here when you need us. You can reach us on our live chat if there’s anything we can support you with in the future. Take care, Zego.
Reply from Zego
Hi there,
Thank you for your positive review! We're thrilled to hear that you're pleased with Zego. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Best,
The Zego Team
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
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