I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the way you deal, i am satisfied with you, but not the price as it ia going on increase every month, It should be decrease with time if we do not have any claim or new penalty,so i requeat to... See more
Company replied
Due to financial difficulties my policy was set to be cancelled and the rest of the year’s payments to be paid in full. The implications of this would’ve significantly changed my life that I had been... See more
Company replied
Rob who was my call agent was excellent, very professional, nothing too much trouble and an all round top bloke. So much so, I ask for Rob every year when renewing my policy. Listen up Zego, you shoul... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Cindy made the whole process easy
Cindy made the whole process easy. With very little effort from me. I would recommend to anyone to use. Thank you Cindy.
12 May 2026
Unprompted review
Reply from Zego
Hi Kevin,
Thank you for your kind words! We're thrilled to hear that Cindy made the process easy for you with minimal effort. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
Thank you very much Jemma
Thank you very much Jemma, very good customer service 🙏
12 May 2026
Unprompted review
Reply from Zego
Hi Abdelaali,
Thank you for your kind words! We’re thrilled to hear that Jemma provided you with great customer service. I'll make sure to pass along your feedback to her—it'll surely brighten her day! If you need anything else, don’t hesitate to reach out.
Best,
The Zego Team
The stuff is sober and helpful
The stuff is sober and helpful. Trying to fulfil my need.
12 May 2026
Unprompted review
Reply from Zego
Hi Md Arifur Rahman Bhuyan,
Thank you for your positive feedback! We're thrilled to hear that our team has been helpful in meeting your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
The Zego Team
I thank you for the prompt assistance
I thank you for the prompt assistance. Agent Ali was really helpful and showed that they were knowledgeable and patient. My matter was resolved with relative ease.
12 May 2026
Unprompted review
Reply from Zego
Hi Harold,
Thank you for your wonderful review! We're delighted to hear that Ali provided helpful and knowledgeable support to resolve your matter with ease. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if you need assistance in the future.
Best,
The Zego Team
Lulia was great thank you
12 May 2026
Unprompted review
Reply from Zego
Hi Vel,
Thank you for your kind words! We're thrilled to hear that Julia provided you with great service. I'll be sure to pass along your appreciation to her. If you need anything else, just let us know!
Best,
The Zego Team
Themike spence customer service l received from…
The customer service l received from Ellen was excellent thank you. Ellen helped me navigate a difficult situation because of my poor IT skills and resolved my problems with expert professionaliasm.
9 May 2026
Unprompted review
Reply from Zego
Hi Cumichael,
Thank you so much for your kind feedback! We're thrilled to hear that Ellen was able to assist you with professionalism and expertise. She truly appreciates your recognition, and we're always here to support you in the future, no matter the challenge.
Best,
The Zego Team
Calm and showed interest to explain…
Agent was Calm and showed interest to explain about the policy for all the queries that I had.
She gave sufficient time for me to decide on taking Zego insurance.
She pushed additional features as well.
Good job
11 May 2026
Unprompted review
Reply from Zego
Thank you for your thoughtful review! We’re delighted to hear that Salins was patient and thorough in addressing all your questions about the policy. Her dedication to providing you with ample time to make a decision truly embodies our commitment to excellent service. If you have any further inquiries or need assistance, please don't hesitate to reach out.
Best,
The Zego Team
Shadab SuperStar!
9 May 2026
Unprompted review
Reply from Zego
Hi Talha,
Thank you for your fantastic feedback! We're thrilled to hear that Shadab made such a positive impact during your experience. If you need any further assistance or have questions, please don't hesitate to reach out.
Best,
The Zego Team
Easy customer service
Easy customer service, user-friendly application, Value for money..etc...
11 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful review! We’re delighted to hear that you find our customer service easy to navigate and our application user-friendly. Your feedback on value for money is much appreciated, and we aim to keep delivering on that promise. If you need any assistance in the future, please don’t hesitate to reach out.
Best,
The Zego Team
Nathan is very professional and know…
Nathan is very professional and know well my account’ s issue. My account issue is solved now.
11 May 2026
Unprompted review
Reply from Zego
Hi Kin Hang Kwan,
Thank you for your wonderful review! We’re delighted to hear that Nathan provided you with professional assistance and successfully resolved your account issue. If you need further support in the future, please don't hesitate to reach out.
Best,
The Zego Team
Very good service.
11 May 2026
Unprompted review
Reply from Zego
Hi Choodamani,
Thank you for the wonderful feedback! We're delighted to hear that you found our service to be very good. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future.
Best,
The Zego Team
The customer service was excellent from Danny…
The customer service was excellent from start to finish. Everything was explained clearly and professionally, which made the whole process easy to understand. The staff were very helpful, patient, and answered all my questions in detail. I really appreciated the support and would highly recommend their service to others.
11 May 2026
Unprompted review
Reply from Zego
Hi Addmore,
Thank you for your wonderful review! We're thrilled to hear that you found our customer service to be excellent, and that our team was able to support you clearly and patiently throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best,
The Zego Team
Very good service very quickly doing my…
Very good service very quickly doing my job amazing staff specily phillipa.
11 May 2026
Unprompted review
Reply from Zego
Hi Kamaran,
Thank you for your kind words about our service! We're thrilled to hear that Phillipa was able to assist you so efficiently. I’ll make sure to pass along your praise to him. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
It was quick and Ellen was very…helpful.
It was quick and Ellen was very helpful.
Many thanks to her.
11 May 2026
Unprompted review
Reply from Zego
Hi Asha,
Thank you for taking the time to leave this wonderful review! We’re thrilled to hear that Ellen was able to assist you effectively and that your experience was quick. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out!
Best,
The Zego Team
5-star service thanks to Ellen!
I had a fantastic experience today and wanted to share my appreciation for Ellen. She went above and beyond to help me out, and she actually managed to save me some money! It was clear she was trying her absolute best to find the best solution for me.
Efficient, professional, and very helpful. (Reference: B3M1Y)
11 May 2026
Unprompted review
Reply from Zego
Hi Usman,
Thank you so much for your wonderful review! We're thrilled to hear that Ellen provided you with exceptional service and helped you save money—she truly deserves the recognition for her hard work. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best,
The Zego Team
The representative joanne sorted my…
The representative joanne sorted my insurance out unlike others who disconnected the chat at 17:00 she stayed on sorted my issue out really appreciate this.
11 May 2026
Unprompted review
Reply from Zego
Hi Mark,
Thank you for your wonderful review! We're thrilled to hear that Joanne was able to assist you effectively, especially when others couldn't. We'll be sure to share your kind words with her, as it will surely brighten her day. If you need any further assistance, please don't hesitate to reach out!
Best,
The Zego Team
Iman helped me when no one else could
Iman helped me when no one else could
11 May 2026
Unprompted review
Reply from Zego
Hi Tariq,
Thank you for your positive feedback! We're delighted to hear that Iman was able to assist you when you needed it most. Your satisfaction is our priority, and I’ll be sure to pass along your kind words to him.
Best,
The Zego Team
Great customer service from Zego today
Great customer service from Zego today. Letitia was very helpful, polite, and professional throughout the whole chat. She explained everything clearly and helped me quickly with my monthly payment situation.
Really appreciate the patience and support. Thank you again, Letitia!
11 May 2026
Unprompted review
Reply from Zego
Hi Catalin,
Thank you for your wonderful review! I'm thrilled to hear that Letitia provided you with such helpful and professional service regarding your monthly payment situation. I'll ensure she sees your kind words, as it will definitely brighten her day. If you ever need further assistance, we're always here to help!
Best,
The Zego Team
Excellent service
Ellen was very helpful. Excellent service, great customer service and communication.
11 May 2026
Unprompted review
Reply from Zego
Hi Farid,
Thank you for your wonderful feedback! We're thrilled to hear that Ellen provided you with such excellent service and communication. I’ll make sure she sees your kind words; it will surely brighten her day. If you need any further assistance, don't hesitate to reach out.
Best,
The Zego Team
Spoke with Nathan
Spoke with Nathan, despite a little wait on chat he quickly resolved my query!
Top man
Thank you
11 May 2026
Unprompted review
Reply from Zego
Hi Kyle,
Thank you for your positive feedback! We're thrilled to hear that Nathan was able to efficiently resolve your query—he truly is a top team member. If you have any further questions or need assistance, don’t hesitate to reach out.
Best,
The Zego Tea
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