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Youi Reviews 29,363

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TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 7,947 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, especially during the claims process, which is often described as quick and stress-free. Reviewers also appreciate the competitive pricing and the ability to save money on policies. However, some customers were dissatisfied with the pricing, finding quotes to be significantly higher than other insurers or experiencing unexpected increases in renewal costs. A few people also mentioned issues with the claims process, describing it as stressful or finding that certain damages were not addressed. Additionally, some reviewers were unhappy with the quoting process, noting that online quotes were not readily available and required a callback, which they found inconvenient.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers highlight positive aspects of price. Many customers report saving a substantial amount of money by... See more

Claim

People report positive experiences with claims, highlighting the helpfulness and efficiency of the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with Youi for a number of years now and luckily haven’t had to make a claim but due to some bad weather we got water damage in our bedroom. Youi were fantastic and got straight on to ensu... See more

Rated 5 out of 5 stars

After being with Suncorp for over 40 years with banking and multiple insurance policies, Youi have cleaned up in comparison. Suncorps market value is pathetic should you be unlucky to have to use it... See more

Rated 5 out of 5 stars

Spoke to Jess to review and update two comprehensive car insurance policies. Jess was professional, polite and checked all the details and was able to offer a discount on the current premiums! All don... See more

Rated 5 out of 5 stars

After dealing with AMII insurance and the troubles I had getting hold of anyone at that company, it was like a breath of fresh air contacting YOUI and having a bright bubbly consultant named Lily who... See more

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Home Insurance Agency
  5. Insurance Company
  6. Motorcycle Insurance Agency

Written by the company

We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service was friendly upbeat…

Customer service was friendly upbeat and attentive to my questions and needs
Been a loyal customer for over 10 years with NRMA they could not meet the price I was happy with now I’ve come aboard Youi! I saved over $200 a year thanks Youi 🙂

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Starting an online claim

I started an online claim very easily. Within about two minutes of finishing it, Keegan from Youi rang me just to ask a few more questions. Within about 10 minutes I had my car booked in for an assessment the following day. Awesome service and very helpful and attentive. What a great process.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Making a claim was so easy. I received constant updates. Once my car was deemed written off the payment process was very quick.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Excellent friendly service & great prices. Skip all the other noise in the market. These guys rock! I have x2 cars with them. Helpful everytime!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Emily's help was Amazing!! Youi is great

I had the most amazing experience with Emily today. She was friendly, knowledgeable, helpful and I really felt she was giving me the best advice and legitimately trying to help and answer my many questions.
I would recommend Youi! From a very happy customer!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome staff

Had left a message for a call back regarding my claim and to update my address.
The staff were absolutely fantastic and so so helpful. Thankyou Youi and all your great staff, keep up the awesome work that you all are doing.
Only wish I could rate you all hire than 5/5

25 May 2026
Unprompted review

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