Youi Reviews 29,317

good knowledge, quick to process my request

After my initial contact I was contacted by mobile by a consultant who was courteous knowledgeable and efficient. I was provided with a quote which was much lower than my previous insurer.

The worst of the worst....they were so dismissive and unhelpful when I was involved in a car accident that wasn't my fault. They played me around at first only to tell me they aren't able to help me. I changed providers at the speed of light. Avoid them at all costs!

Pressured into taking out insurance on a car I hadn't even purchased. I won't be purchasing that particular vehicle yet I'm still receiving phone calls while at work to take up the quote provided! And definitely not the cheapest

Youi Roadside Assist were amazing in coming to my aid. I contacted them via their link and then It was a very quick callout time. The officer attended and was professional and efficient as well as personable. He sorted the issue quickly and effectively. I give this service the highest star rating

I pride myself in comparisons each year on renewals, finding the best deal on the product I am looking for, in this case, car insurance. After comparing the market a few months ago on my partner's car with 12 insurance companies, I reduced that down to 6 insurers' when selecting mine, with discarding 6 others... The most amazing thing about Youi is the call centre staff after doing an online quote. It is a shame that they came in last place due to being the most expensive company on quotes I ran with matching credentials on each quote from other insurers. For example, selecting window glass cover with Youi is extra on premium and requires an excess as well!! It would have cost me and extra $100 a month if I had chosen Youi, much to the disappointment of the staff member and myself. Not even after increasing the excess hundreds of dollars on a claim, could the premium come close to the 5 other quotes I had done online. All I can say is... Youi doesn't represent what they say in their ads on TV. Do your homework and you will see there is a lot to save with reputable insurer's that also have "Pay by the month" at no extra charge as standard on their policies. Not sure if I should mention those, they both start with 'A', one ends with 'Z' and the other end with 'A'... The second one requires you to be over 50 years old. The other has been around for more than 50 years that I know of.... So, work to be done on Youi's policies and price to meet or better the competition. But... once more I will say... Youi has amazing staff to talk to over the phone... I will keep trying each year and hope they improve policies and premium prices. Good Luck, Youi...

Jordan from Youi assisted on my vehicle insurance quote. He is very good. Knowledgeable. Attentive. Friendly and ticked all the boxes.
Am a very happy customer.

I needed to update my insurance to comprehensive, my contract at Youi was excellent & very patient with me & very helpful.
I have no hesitation in recommending Youi for there service and value for money.

From the very first phone to collecting my car after it was repaired, I was kept informed of the process.
Absolutely Awesome service. ⭐️

Polite, fast response, understanding, helpful, great staff and customer service.

I was very impressed with Naz, who had a world of knowledge on the product.
He was very polite and friendly.

I spoke to a real human, when making an enquiry for 2x new vehicle insurance policies, all questions answered promptly and politely, the deal was that good, very competitive and comprehensive that I took out the policies on the spot, no brainer 👍

Smashed passenger window. One call to Youi and less than 10 minutes later they’ve got it organised. I’m very pleased with the service I received.

Sarah was very helpful and understanding - she also had a very good sense of humour!!
She also rang me back when she said she would but unfortunately the place we were buying has fallen through so when I purchase my next place I will be contacting you for insurance.
ThankYOUI Sarah😆

Jakes help was fantastic. Understanding and consideration was a priority shown and appreciated. His interaction with the potential repairer was appreciated and everything sorted and approved asap.
Many thanks.

All the staff I spoke to were incredible!! So friendly and helped with all the things I needed. Special mention to Logan, he was awesome!

We have been with Youi for a number of years now and luckily haven’t had to make a claim but due to some bad weather we got water damage in our bedroom. Youi were fantastic and got straight on to ensuring that the room was dried out as quickly as possible and the process has been relatively quick and stressfree. Our Youi advisor Leanne kept us up to date all the time.

I had my windscreen replaced. Booked in early January and the screen didn't become available until mid May. Youi stuck with me all the way and were extremely helpful. Thankyou Youi for you great support.

It’s not just about saving money. I’ve been with youi for over 10 years. I’ve never had a bad experience with any staff on any topic in that time. I don’t know how they find all these great people they are a winning team.