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Youi Reviews 29,151

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TrustScore 4.5 out of 5

4.7

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 7,962 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and pleasant demeanor, often highlighting exceptional customer service. Many people appreciate the competitive pricing, noting significant savings compared to other insurers, and find the claims process to be straightforward and efficient, with excellent communication throughout. However, some customers mentioned that the company's quotes were occasionally much higher than competitors, making their pricing less competitive in certain situations. A few other people also felt that the company did not always honor their choice of repairer for claims, leading to inconvenience and delays.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Clients share positive opinions on service, often highlighting the helpfulness and efficiency of staff, with... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness,... See more

Price

Customers had positive experiences with price, often finding affordable car insurance and significant savings... See more

Claim

Reviewers highlight positive aspects of claim. Many customers found the claim process easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After dealing with AMII insurance and the troubles I had getting hold of anyone at that company, it was like a breath of fresh air contacting YOUI and having a bright bubbly consultant named Lily who... See more

Rated 5 out of 5 stars

Youi was able to provide comprehensive car insurance competitively, with additional inclusions. For example, their quote was around half the cost of my renewal notice with RACV, and less than others.... See more

Rated 5 out of 5 stars

We needed to add coverage for an e-bike outside of the house, and found all of our contents could be covered by an extremely inexpensive addition to our policy which we snapped up immediately. All acc... See more

Rated 5 out of 5 stars

Customer Service I was very impressed with the customer service provided to me. The phone was answered and with a few seconds I was speaking to the person who was able to discuss my car insurance. All... See more

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Home Insurance Agency
  5. Insurance Company
  6. Motorcycle Insurance Agency

Written by the company

We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Tim was very helpful

Tim was very helpful. Reviewed my current policy and found me a better deal for my renewal. Very happy with Tim and Youi. Thank you. Toni 🙏

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Rang Youi to update some policy related information. After speaking with a very helpful CSO (Jacqui) I was advised that my policy renewal premium qualified for a reduction which saved me $290. Very welcome. Thank you Youi.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I have been with YOUI for 13 years with…

I have been with YOUI for 13 years with car and house policies and could not speak highly enough of them. Fantastic service (and not offshore telephone support), prompt attention and sound information. Why would you go anywhere else. Did I mention the price? Great pricing!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

We are so happy with Tiahna and Youi

Tiahna went above and beyond the call of duty to ensure my family had the best possible protection, and the car insurance was not only cheaper but also safer and provided a lot more benefits then my previous insurer.

I would recommend everyone to call Youi, and Tiahna is an absolute credit to the company. Kind, patient, and understanding. Highly recommended, outstanding in every possible way - thanks for all your help and wishing you and your family all the best 🙂10 STARS ✨

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Claim.

Had a car accident & subsequently my car was written off. Youi made the payment immediately & i was able to buy another car easily. Highly recommend this insurer.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

immaculate service

it was a flawless experience. withing 2 weeks it was wrapped up. the staff was lovely and efficient, the payment offer was fair and consistent with the market value. Can't expect better experience, in all honesty!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Pamela was awsome.She explained…

Pamela was awsome.She explained everything simply and followed the process to a T. Absolutely a beautiful personality. Awsome to deal with especially in a stressful time. Very patient. Achieved what I needed to do with her guidance. I recommend YOUI . Customer service great!

14 May 2026
Unprompted review

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