York Car Rental Reviews 

Just like everyone else has said, a total bait and switch scam. The thing that really pissed me off was that American Airlines Rewards offered up this scam of a car rental company in exchange for miles. I arrive to pick up car, and it's nothing but added fees, and outrageous details about insurance. You had to show them your declaration page of your insurance, or buy out of that on a per day basis. I walked out without talking car, and now am formally complaining to AA.

No star if I could, SCAMS, CROOKS, run away from them!!!!!! They told me if I didn't take the inssurance I will not be able to pick-up the car, and they ask me 3000$ deposit. One week ago I rent a suv with dollar, I took no inssurance, and the deposit was 500$. So what happen with York car rental is that I ask them to cancel my booking, the employe at the counter told me that as long as I didn't pick up the car I will be refunded but he lied about it, and I went to Thrifty to rent an SUV. CROOKS

Rented a car from them and from the start it was an awkward experience. You have to go through the hotel to get to the car rental desk; but there is no clear signage. The car was clean enough, no issues with the rental car itself, but then a few weeks later I notice a $78 CAD charge on my card. I have to call them to ask for a statement of charges and I was told that it was for toll charges incurred ($13.90 CAD) plus taxes, plus a $50 service fee detailed in the contract I signed. Only problem with that is that the contract does not say that at all - there is no mention of taxes on tolls and the part that states there is a $50 service fee says that the fee applies to "each ticket and/or violation". I spent quite some time trying to get them to correct this, but they wouldn't budge and insist their contract says what they THINK it does. I eventually had to get my bank involved to get it corrected. I would steer clear of this rental company as they are stealing $ from their customers.

SCAM!!! PLEASE REFRAIN FROM USING THIS SERVICE. They mention everything at the time of picking up the car about going out of province and about insurance(which they make you buy from them at time of pickup) and nothing about how you will be charged for going over 200kms. It is advertised as unlimited mileage and nowhere on the website does it state "charged for excessive KM" unless after you make the reservation and listed as hidden fees. They don't even have their company listed on google maps as so people cant leave reviews. UNPROFESSIONAL AND UNETHICAL BEHAVIOUR.

I booked with this company from England a few weeks in advance. I emailed them before requesting further clarification, if my flights were delayed, but ignored. There were no problem with my flight times so I arrived at Toronto YYZ after 15 hours travelling. I then had to wait almost 40 minutes for the free shuttle bus to take me to their rental desk. The journey stops at other hotels along the route so not direct.

On arrival at the rental desk located in the Holiday Inn annex. I went through the paperwork with Gary who then told me my independent worldwide insurance policy was not recognised. I have used this all around the world with no problems for many years, with all reputable car rental companies. Gary then told me I could have the car for over double the quoted price with their insurance. After informing Gary what a swindling and fraudulent company they were I left. Hopefully the people behind in earshot and the hotel reception will remember the exchange.

Another 40 minute wait and back to YZZ terminal one were all the professional car rental companies are located. I ended up with a 23 plate luxury sedan vehicle from Alamo. Naturally at on the spot turn up I had to pay a slight premium rate. Being a professional organisation they recognised my world wide insurance policy. I also tried budget and National who also agreed to honour my policy. It is worth noting that all 3 companies I went to were far cheaper than York.

My conclusion about York Rentals is that they engaged in unscrupulous skulduggery tactics to reel you in. Even their cars in the Holiday Inn car park looked tired and dirty. I guess that's why they try and sell you breakdown insurance as well. Predominantly If they know you have been traveling across the pond. So I arrived at my final destination that day after 21 hours traveling.

Avoid this company at all costs, unless you want to be taken for a ride! Please excuse the pun.

Don’t be fooled by their low prices. It was not unlimited kms as originally advertised, which came out to be a hefty bill. They also failed to mention that there are additional fees for taking the car out of the province. They also asked for the credit card of the person driving the car which was so strange. Then they said we can’t rent the car unless we purchase their insurance. It took 2 hours before we could get the car out the lot. The staff were so disorganized and rude. They were prioritizing people dressed in suits as the front desk person told me to stand aside as he helps out those people first. I wish I never rented with them. My bill in the end cost an extra $700 for 2 days on top of the original $150 payment I made online.

terrible experience. Scam. Bait and Switch

STAY AWAY...SCAM....I rented with York at YYZ airport through an online booking as their price was cheaper than any of the other car rental companies. During pick up the front counter man was very rude, eating while setting me up with my rental. He presented me with the contract to sign and the price increased by 125%. BEWARE, just because you book and pay fully online, does not mean that's it. The booking said unlimited mileage, but apparently that's not for Ontario residents??? There are hidden fees in the fine print. Will never book with them again. Pay the extra amount and use the well known car companies.

I am writing below about my experience with York Car Rental company.
While my claim was covered by my insurance company and have not incurred any losses as a result of this interaction, I was compelled to report these unethical business practices.The vehicle I rented sustained minor damage (classified as such by the rental company in the Vehicle Inspection Report) on the rear bumper. For this minor damage, the rental agency submitted an excessive claim, grossly
overcharging for the damages sustained. The Damage Bill is stratified into three parts.
Parts & Labor: CAD 1,096.50
This estimate was determined by West Autobody located at 148 Toryork Drive, Unit 2, Toronto, ON M9L 1X6. The estimate includes the cost of replacing a Backup/Signal Lamp Assembly which
was not identified as damanged in the Customer Vehicle Inspection Report. Furthermore, it is unclear whether the entity providing the estimate is a legitimate vendor - while a quick search on Google Maps does show a business named West Autobody at the address, the entry for the business contains no reviews and no website. Furthermore, searching the phone number [(437) 995 8484]
provided on the estimate results in an incomplete website for a different business known as the Westend Kitchen The phone number shown on Google Maps for West Autobody does not match the phone number provided on the estimate.

Loss of Use: CAD 1,200.00
This is calculated as rate of CAD 150 multiplied by a quantity of 8 to get to CAD 1,200. Assuming that the quantity here represents "days" corresponding with the loss of use, the estimate
states that the company would be left without use of the vehicle for 8 days for damage that their own estimate indicates would require 2.7 hours of labor. Even accounting for availability
and shipping of any replacement parts, this could be considered excessive. Furthermore, the daily rate of CAD 150 is more than three times the daily cost of renting the vehicle (CAD 46). Even
if accounting for lost revenues in terms of the base rental fee (CAD 46) and costs of doing business (e.g., overhead, general administration), a
markup of 326% is entirely excessive.

Admin Fee: CAD 250.00
While it is hard to empirically confirm if this amount is appropriate, note that this fee represents nearly 1.7 times the cost of one day of Loss of Use revenue from the vehicle. Your office
may be able to determine whether this is reasonable.

York Rental Car Tampa EMPLOYEE CATHY! The most horrific customer service my staff and client EVER RECEIVED!!

Cathy literally ripped the cell phone for our mutual client hands to scream and yell that she was not getting her way. All of this was on a recorded line and will be sent to Company HQ.

The client was so upset by the way he was treated as were my employees that he called as soon as he got into the car to apologize for her behavior and to give us her information to file a complaint in addition to his.

We work with EVERY Rental car company out there and I have never seen ANYTHING like this.

Rented a Toyota Camry from them this past Tuesday.
Waited over an hour in line to pick up the car, only 6 people were ahead of me. The employees were very loud and unprofessional....sitting there eating in front of everyone rather than assist them. Trying to cram their insurance down peoples throat when they already had full coverage. Even told one man that he was lying and then he proved them wrong.
Last but least I have been trading emails with them back and forth today, they are charging me an extra $12.88 for gas when I filled it up across the street from 7 eleven 10 minutes before dropping car off. I have the picture they sent me showing full. Now they send me a different picture showing 3/4 full. Totally a SCAM strictly principal. I will dispute the additional charges and will send USAA a picture that they sent me. I will never ever rent from them again and will blast them all over social media.

The york car rental service in Tampa is one of the worst car rental service I have ever experienced in life. In Tampa, the YORK rental is away from the International airport where the shuttle took more than an hour to arrive. When we arrived at the station they denied is providing the car

Scam central at that place. Fee on top of fee. Where they do this kind of business at? Definitely not Avis, Hertz, Budget or even thrifty. No wonder they aren't inside the airport. TPA don't want to be associated with that kind of business. Stay away from this place. Oh and Florida residents beware. Because you are a Florida resident you get no unlimited miles and extra charges. What the what???? Wait till I talk about this on my morning.

York Car Rental is absolutely HORRIBLE!! We flew into Tampa on 4/19/23 and they don't say they are not at the terminal. We called to be shuttled and they were rude and took 20 minutes. Then we stood in line for another 25 minutes. When we got to the person to assist us, they said we were 30 minutes late and so they canceled our reservation!! They said they "sent an e-mail to request it to be reinstated" but didn't know when it would come through. The gal said she was a supervisor and was super rude and intentionally unhelpful! We had to go across the street and thankfully found a helpful person who gave us a reasonable rate at SIXTH car rental. RUN from YORK....they are horrible!!

Regina Thompson says it all. I wish I read her review before I booked through Hopper. I walked away with no car because I refused to pay the ridiculous fees and excuses for cars. 5 customers in a crazy little office with one slow scamming employee. for over 2 hours and ALL experienced the same thing. Crazy they are allowed to to business. NEVER rent from them or their scan companies.

Bottom Line Up-Front:
This company is running a fully fledged bait and switch scam (and have been for several years). They will lure you in through cheap prices online, and then hit you with fee after fee once you arrive to pick-up your car. At this point you have little option given cancellation fees + how far they are from the airport. They know they have you by the b*lls and they squeeze as tight as they can.

Don't take my word for it. Look up all their shell company names (see photos for all their names) on Yelp*, including;

One Switch (1 star, 100+ reviews) on Yelp
NextCar (1 star, 150+ reviews) on Yelp
SurPrice (1 star, 1700+ reviews) on TrustPilot
MexRentACar (1 star, 325+ reviews) on TrustPilot
Routes (1 star, 10+ reviews) on Yelp

The latest name they go by is York Car Rental. Clearly they just create new shell companies once their older names get enough bad press. They dont even bother to update their signage anymore (the lone exception being their airport shuttle to ensure you arrive where they intend to rob you).

A sample of some of the fees they charge;
- $100+ a day insurance fee. If you want to use your own insurance and can show full coverage (an insurance binder from a top 5 insurance company, that's not your cc provided insurance), they charge $25 a day to "transfer" your insurance
- $100+ for "unlimited SunPass". If you want to use your own transponder, they still leave theirs on, and charge you $20 for every day it registers a toll (despite yours also receiving the toll) plus toll fees.
- $100 for not returning the car vacuumed and cleaned (same condition as you received it)
- $500-1000 security deposit, despite having primary insurance coverage
- $$$$$$$$$$ for any scratches you did not fully document/photograph as being there when you picked up the car

TLDR; book elsewhere.

*Note, from some basic analysis of review patterns (all 1 star or 5 star) its clear they pay to have fake reviews put up on on various review sites (Yelp is the hardest to do this on). The fake reviews all follow the same format, of naming somebody as being so helpful ("Francisco at the front counter was incredible! He even tickled my huevos!").