York Car Rental Reviews 

It was awful they charged my card 83 dollars for two days of insurance when I did not need it I have my own ! The shuttle never came and I had to take a taxi 15 from airport to a very sketchy neighborhood ! Pay lil extra go with a bigger name car rental !

DO NOT WASTE YOUR TIME!! These people are the worst. The place is trash and they are out to take all your money in ridiculous fees that you don't hear anything about until they charge you. They told me as I went to pick up the vehicle that to leave the state of Texas would be an extra fee of 350 dollars. I told them I wouldn't be paying that so I couldn't get the car. Now it's last minute and to get a car anywhere to get on the road on schedule would be a fortune. Then they told me since I booked through priceline that I had to contact them to get my refund for the original cost. Terrible. Do not go there!

Pathetic, robbers!! My flight was somewhat delayed so, I reached a little after the scheduled pick up time. They didn't answer the collect call from Airport for 30 mins and when they did, they claimed the car is late to be picked up, and now they are not issuing me refund despite me not receiving any service from them. The receptionist didn't call me back after another 2 hours and claimed that now I have to pay extra for reopening the reservation.

I would give them negative stars if I could. Started out waiting outside in the cold for 50 minutes before getting picked up by the shuttle. On their website, they said the shuttle comes by at least every 20 minutes. When I called to check on the status, they told me they were understaffed and it would be there "soon." Fast forward, as I am getting out of the shuttle, the driver said to me "you're not going to tip me or say thank you?" How did he know what my plan was? Then it takes about 45 minutes to get the car which was a POS ... you get what you pay for. Coming back, I filled the tank, cleaned my stuff out and gave them the keys. The car was relocated to the back. After they already told me I was good to go, the very young and uninformed girl came to the window of the shuttle. I opened the door and she told me I needed to come back in to fill out an "incident report." I said why. I followed her in and she showed me a picture of a windshield with a small ding in it. It could have been any windshield. There was no proof that it was the car I used. I told her I wouldn't fill it out and she told me I had to. Her co-worker said I didn't have to and that they would just charge my card for $1000 and then reach out to my insurance. I did not authorize that as they didn't prove to me that the windshield chip was my fault or even on the car I rented. Every other rental car I have ever used has said any kind of ding or scratch under the size of a quarter doesn't need to be recorded. The "ding" was smaller than a pencil eraser.

Their facility is ghetto and dirty. Even though it was a good deal, I will never use them again.

Customer service and kindness goes a long way folks.

York at the Denver airport was the worst experience we have ever had with a rental car service. DO NOT BOOK HERE. HORRENDOUS HUMAN BEINGS.

This car rental is a total scamming agency that charged me $60 a day for their car insurance,
even though I had excellent car insurance with my Washington State Allstate insurance. Allstate covered me 300,000 liability per person. This agency asked for 500,000 liability per person. They wouldn’t allow me to up my Allstate coverage once I walked in their door.
Their required insurance was more than double the rental price.
They returned only $200 out of a $500 deposit .
It doesn’t even deserve a one star rating.
They are terrible!

Not even 1 star... This company needs to be shut down.. IMMEDIATELY... I rented a car for a week to see the birth of my grand baby out in The Springs.. I go to pick up the car and the FRAUD IS REAL.... They want to see the proof of your FULL COVERAGE insurance. If not it a $40 extra charge on top of the $500 NON REFUNDED security deposit( some how i only received $222 back). I called my credit union and put a dispute on them and I will be call the airport and anybody else to let them know how it making the entire airport look.. Then after I'm on the phone with the guy and asking him about the charge.. bc my original week was 122. and some how the extra day was $287... So once I asked for corporate number he tells me .. We manage our own car lot... I saidddd yesssss I see.. A Fraudulent one.. then he hung up in my face... So now my credit union has put in a report about them.... I'm disgusted for even staying with them I should've followed the other 4 families back to the airport to another company... The black guy a the counter that bribe me to give him a good review for the FREE ($61 hidden charge) upgrade don't worry GOD DONT LIKE UGLY.... I was never giving nor email my contract.. but thank God I do online banking... there's so much I want to say but STAY AWAY FROM THEM....

I decided to try this company of course due to the lower prices, in spite of the reviews. My initial experience was overall decent, albeit I had to wait an hour for someone to pick me up from the airport as they don’t have an official shuttle—someone from their office picks you up upon calling. The process went ok once at the office, friendly staff, bare bones type of office tho but functional.
I got there close to closing and when I left, they were closing up. As I drove off, no sooner than I got on the highway which was not even 2 miles away, the tire pressure light came on. I considered getting off and going back to the rental spot but remembered they were closing up when I left. I had no real “customer service” number, just the number of the contact to pick you up from the airport; and their office close at 5p. I called first thing the next day before I went out to inform of this ands was told it may possibly be a weather issue and as long as it wasn’t deflated it was ok. With other rental companies, I was used to returning when there was a reported issue of any sort and in all my years of renting cars, I’ve never had a tire issue.
I was set to provide them a decent review but then I noticed I had a $27 charge on my credit card. Upon calling, I was told that was due to a nail in the tire. I explained the above and was first told that there were no notes about my call. When I mentioned it was that rep (I was speaking to) that I spoke with and have my cell call log to slow I called and how long we spoke, he then said it wasn’t mandatory to create a note. He explained once I drove the rental off the lot, a nail could’ve gotten in the tire—except for one thing- even if that was the case, the light does not immediately come on upon hitting a nail. I drive that car all of three minutes from leaving that parking lot before the light engaged. $27 is not a lot, but from a service perspective and considering the chain of events; along with the fact that I have NEVER experienced this with any other companies, not a good experience.

NEVER EVER AGAIN.- York is the worst rental company.
I had my worst experience ever with this rental company. 
We arrived at Denver Airport and wait over an hour for York shuttle, but he never showed up. We called them but they didn't answer their phone. We ended up taking a different shuttle from a different rental company. They dropped us off nearby, but we still had to walk a bit to the York office wich was inconvenient.
I booked through Priceline as it was the best price option. But don't be fooled, the price is cheap for a reasons and once you are there they will just digging for ways to get more money out of you.
Initially, they wanted to charge me an extra $297.00 for insurance. I was covered by my personal insurance and I also had damage coverage through my Mastercard. So I declined their insurance offer. They refused to proceed. It took me 2.5 hours of hard negotiations with them and finally they lowered to $145.00. In conclusion, they know how to trap and make money later. I spent more time in their office than on my flight from Seattle to Denver.
I had my two kids with me and York office is in the middle of nowhere, about 15 min ride from the airport, otherwise, if I was by myself, most likely I would walk away and rent from a different company.

I was asked for declaration of insurance and then they said I needed additional coverage and proceeded to charge me 30 dollars daily for additional coverage. When I got to my hotel I called my insurance and adjuster coverage to meet the requirements that York rental needed. I called York to let them know I had the coverage and for the remaining rental days would like refund. They said No, that I signed a contact with them. I then asked for my policy and declaration for the insurance that I paid 30 additional dollars for, and they hung up on me. I called Priceline and explained all of this, they did not help and said I should of bought the insurance thru them.

I made a car rental reservation through Priceline for York Rentals in Orlando on October 31, 2024. In addition to the agreed-upon price, York charged me an extra $85 fee, even after I provided my personal auto insurance. They also added a $500 deposit (not just a hold), which still has not been refunded. Since my check-out on November 2, 2024, I have called, texted, and emailed daily, but there has been no response. I wouldn’t recommend York to my worst enemy. I now hope either Priceline or York Rentais are going to resolve this as urgently as possible.

We had booked a rental car directly from York Car Rental website 30 days or so before we needed it. They state they offer a free shuttle from the airport to their location but that in correct. You have to take one shuttle to the main rental car area at the airport then call York and they come get you as they are off site, was a huge hassle and it gets worse.

We finally arrived at the location to get the car and was informed by the agent that they no longer had the car that we reserved on their website and that they would upgrade us for free. Great, no problem, we just needed a car. So, we continue on and they asked us about the insurance, we declined as we have very good auto insurance as we travel often and we used our Capital One Venture which also offers insurance for rentals. The agent physically got upset and went on for a good 10 minutes on how they would come after us for any damages, on and on and on. I have never in my life seen such a hard sale. We stuck to our guns and said no. We then asked for a receipt and paper work so that we could go out and get the car. The agent replied back, you will get it in a few minutes to your email, heres the key car is over there and pointed.

So, any other time we have rented a car they have always walked us out to the car and examined it with us. Not York. We took full video of the car with the time and date showing as sketch as this has already been. Check our email at the end of the day and guess what, no invoice or paper work from York.

We try to call them over and over and all we get is a voice mail. So we gave up and just carried on with our vacation. We always like having the paper work to show its a rental in case we are stopped by law enforcement or in an accident.

Take the car back and that was a fairly smooth process and again was told would get the invoice emailed and it actually showed up a day later this time. Of course it was incorrect, they billed us $75 for the "upgrade" that was supposed to be free. We have since then spent 10 days calling with no one answering, getting into contact with corporate and them promising a call back and guess what, no one ever has.

Check the bbb.org website, York Car Renal has a solid 1-star review for massive shady practices just like this one. Do not be me and start your trip off like this.

They charged a $500 "holding fee" and never refunded as they promised. I left 4 voice mails and sent 6 emails and rec'd one terse "wait a week for the refund" email in reply...it's now been a week and the money has not been refunded. Avoid York Car Rental unless you're in the market for never-ending ice-cream headache.

I used Priceline for a car rental in Houston. We got York. I called the phone number 45 minutes after guessing a time of pickup. It took 15 minutes before someone answered. York said they gave my car away because I was a no show. He said they wait an hour which isn't true they are to wait 2 hours. He said they didn't have any more cars. They are still holding on to the money over a week later

This was the worst rental car experience I've had in over 20 years of frequent rentals. Initially, they demanded a declaration page from my insurance and insisted on commercial-level coverage for a standard sedan. Despite providing proof of substantial coverage (over $500,000 per person), they rejected my insurance provider and forced me to purchase their insurance. The entire process felt like a scam. The car was also problematic; it had a low air pressure warning as soon as we received it. Despite assurances from the staff that it was "fine" and had been that way for a while, the tire went flat within 20 minutes of driving. When we contacted York for assistance, they were unhelpful and claimed no one was available to help. Attempts to escalate the issue resulted in being hung up on by their team. The customer service was extremely disappointing. I cannot recommend this company.

First of all - this place doesnt even deserve 1 star. My husband rented a car with York Car Rental through Priceline in Ft. Lauderdale. He returned his car on 9/28/24 and over 2 weeks later still did not have his $500 deposit returned to his account. We called and they send anyone with deposit issues to an email address to dispute it, which they claim they will respond within 24 hours. 72 hours went by and STILL no response so I emailed them again - no response again. I decided to call them and I waited on hold for a live person for 53 minutes! I finally got a foreign lady who said she escalated the issue to the administrative team to push the refund. It shouldnt have had to be escalated at all. The car was returned, it was accepted with no damage. I feel like this place is a SCAM and that they intentionally do no return deposits in hopes you either forget or get tired of waiting on someone to pick up the dang phone! I threatened to have all charges reversed from my bank if I did not receive a refund or call back today. We got the refund today. THere is still an odd amount of $10 and some change we cant figure out why we were charged for. I will NEVER do business with these people again and neither will my husband. I plan to let Priceline know about what kind of place they are sending their customers too as well.

I've never had any issue whatsoever from any other rental company. ..until York. I flew from Boston to Tampa on September 12, 2024 with a return tomorrow, the 17th. I booked through Priceline.com. I've been booking with Priceline for years and, again, never had an issue. My flight coming in to Tampa was delayed slightly, due to lightning in the area and couldn't land right away. I'm recovering from a few surgeries on my spine and hip so, I needed wheelchair service to the shuttle stop. Tampa is International is huge..2 trains to get to baggage and shuttle. By the time I got to the bus stop, it was around 8:00. I waited...waited...until just before 9 pm and started looking for the local York phone number,to get an approx. ETA.
No number to be found..I called Priceline, they gave me a number. Called York and got an answering machine with music in the background that was so intensely loud, I couldn't hear the options! I'm not elderly nor hard of hearing. I pressed a number and got disconnected. Ok..as I started to call Priceline again, I was getting an unknown call coming in. It was a young sounding woman from York saying no one was picking me up because I was considered a "no-show" and that my reservation was canceled! What?! My flight was due in at 7:05 pm. That's if it was even on time. She said they were supposed to pick me up at 7:05 pm and they did but, I wasn't there. Of course I wasn't there! Even if my flight was on time I wouldn't have made it there! I said, well, ok, im here now, can someone come get me and we can work something out? No, she said, we're closing right now..but the office isnt supposed to clise until 10 pm M-F.
I was pissed! I called Priceline and they said the only thing they could do was cancel that portion which, by the way was only 162.00..the only choice I had was to get a 450.00 vehicle from Enterprise! Last minute..I'm not a wealthy person, so I now had very little available money to play with and won't even get my 162 back for another week or more! Thank you, York for the only hideous experience I've ever had with a rental agency! Scam? I'm thinking so

Horrible customer service, we couldn’t even get the car and we had to get one from a different rental car supplier.
This is a scam and I encourage you to not rent from them, and they threatened me with charges because I brought up the fact that they’re a scam.
Joel, Hispanic dude with rings was a horrible worker at the front and the manager of the place was the worst employee and the worst I’ve ever been treated.
Do not go here it is a scam, and a waste of time to even get to the place which is a couple miles away.
I ask the company to replace these guys and be more apparent with their clients.
🛑👎👎👎👎👎

Scam. Arrived to pick up car and they asked for utility bill and dmv record. No one carries this on them. When I was able to pull it up on my phone, they said I arrived too late for my reservation and still didn’t give me a car. I prepaid in full through Priceline and they said to take it up with Priceline for a refund. When I tried to cancel with Priceline, they said merchant doesn’t accept refunds for any reason.

I rented a car thru Priceline, when I went to York car rental in San Diego, the guy said I needed to provide a copy of my dmv report plus provide 2 house bills. I’ve never rented a car and had to give any of this kind of information. The attendant became very argumentative and rude. Please don’t waste your time renting a car from them.