XVI Latorre Reviews 

201
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers had a great experience with this company. Customers frequently mention that the gorgeous jewellery looks extremely realistic and features incredible sparkle, making it feel just like owning expensive real diamond pieces. Consumers are genuinely happy with their recent purchases, often returning eagerly to buy multiple rings and necklaces for themselves, family members, and close friends. However, some customers also noted that online orders frequently remained unfulfilled or completely unprocessed for extended periods without receiving any shipping updates. A few consumers additionally mentioned struggling significantly to get timely responses from customer support agents regarding their heavily delayed shipments and missing items.

What people talk about most

Product

Reviewers mention positive feedback about product, frequently highlighting the gorgeous, high-quality... See more

Quality

Reviewers express great satisfaction with the quality, highlighting that items are very nice, gorgeous, and... See more

Order

Clients share ambiguous opinions on order experiences, noting that while some past purchases arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made several purchases from XVI Latorre. Absolutely beautiful jewellery. Friends have seen my rings and have bought too. Another 2 rings bought today. Thoroughly recommend.

Rated 5 out of 5 stars

Stunning jewellery. Couldn’t help myself and have just put in my third order. My girlfriend couldn’t believe how good my ring was and is now loving hers too.

Rated 5 out of 5 stars

I’ve purchased 3 rings now from XVI 1 was a copy of my real diamond engagement ring for when I travel as I don’t like taking in abroad in fear of loosing it or it getting stolen. Now I actually find... See more



Contact info

3.9

Great

TrustScore 4 out of 5

201 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(201)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my rings

Love my rings. Have received so many compliments. Very easy ordering process and delivery. Will definitely be a return customer.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely a nice ring

Absolutely a nice ring! I wasn’t expecting this kind of quality workmanship! Ordered my second piece right away and will be getting more…..

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful 1.5ct Wedding band.

Beautiful 1.5ct Wedding band.
Another gorgeous piece from the Latorre collection.
I bought this ring to wear with my 3ct Empress Solitaire ring and it looks amazing. I love it so much I want to buy another one for a full set.
Love the sparkles, love the price and love the communication I receive regarding my order.
Good job Latorre!

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

Purchased two tennis bracelets as they were advertised as having an added safety clasp on. One arrived with a safety clasp and the other must have been old stock without the clasp. Informed XVI about this and they won’t even respond, BAD service.
You can purchase these exact pieces on AliExpress for a fraction of the cost - have purchased and compared, maybe their supplier?

4 July 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Yvette! Deeply sorry that no one responded to you from our team! We have just done a massive upgrade to our customer service infrastructure so please use the website chat function on our website and one of our new (highly improved) agents will sort this issue out for you ASAP! Looking forward to getting in touch!

Rated 1 out of 5 stars

Disappointing Quality and Unfair Return Policy – Avoid This Site!

I ordered the Empress III Ring, and when it arrived, I was extremely disappointed with the quality. The ring was bulky and looked nothing like what was advertised on their website. I contacted customer service the same day I received it to request a return and a refund, only to be told that they don't accept returns unless the item is damaged. This is completely unacceptable. Their return policy is very restrictive and not customer-friendly at all. This was a terrible shopping experience—please be aware and avoid shopping from this site.

19 August 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Vivian! I'm sorry you have had a bad experience, but we do offer a full refund on missing, damaged or wrong items in our policies, all you would have had to do was send an image with proof of this. All our designs and images of our products on our store are done from the same cad files to make sure all items are consistent with the images on the website. Also in regards to our customer service, we have let go of our previous representatives hoping we can make our customers experience better. Hit up our website chat to talk to the new team who will happily refund you your item <3

Rated 5 out of 5 stars

Great products

Great products
Thought I would try these and I was totally amazed by the results. Excellent and high quality diamonds and workmanship along with the fast shipping. Brilliant

17 April 2024
Unprompted review
Rated 4 out of 5 stars

Rings received and I love them!

Although I received my rings 2 months later due to some difficulties with the post, I was finally able to get through to the team. They reassured me that they will resend my parcel within two weeks and they did! The rings are absolutely gorgeous. It was definitely worth the wait.
The founders were directly in contact with me and I really appreciate their help and promptness!

16 August 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Alisha! I believe our founders reached out to you personally and sorted this issue out <3 According to the tracking information from Australia Post your order we re-sent should arrive this week.

Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THIS COMPANY NO…

PLEASE DO NOT BUY FROM THIS COMPANY NO REFUND POLICY!!! RING is NOT THE SAME as in pictures!! DOMT WASTE YOUR MONEY!

9 August 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hey Bradley! I'm sorry you have had a bad experience, but we do offer a full refund on missing, damaged or wrong items in our policies, all you would have had to do was send an image with proof of this. All our designs and images of our products on our store are done from the same cad files to make sure all items are consistent with the images on the website. Also in regards to our customer service, we have let go of our previous representatives hoping we can make our customers experience better. Hit up our website chat to talk to the new team who will happily refund you your item <3

Rated 5 out of 5 stars

Amazing quality!

The workmanship on my emerald cut stud earrings is admirable. The shine and clarity of the stones is amazing. I love wearing them as much as I can.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

After sale service is inexistant!!!!

After sale service is inexistant!!!!! My parcel was lost and they never ansvered me !!!!!! Don’t by, keep your money!!

8 July 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hi Aliona! I believe our founders reached out to you personally and sorted this issue out <3 According to the tracking information your order we re-sent has landed in France & should arrive early next week.

Rated 5 out of 5 stars

How I feel 6 months after purchasing...

Purchased from xvilatorre around 6 months ago, The moissanite is beautiful and am so happy I purchased this instead of a diamond or even a lab grown diamond. No one can tell the difference. I get complimented everywhere I go, for the price it's amazing quality, the band hasn't tarnished or changed colour at all. The plating is very luxurious, and the ring has a nice weight to it. I have purchased from other stores and they feel very cheap and light, but xvilatorre is well weighted and feels perfect.

8 August 2024
Unprompted review

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