Rings and jewels are gorgeous, but customer service is a bit slow to answer
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Replied to 22% of negative reviews
Typically replies within 2 weeks
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Love my rings
Love my rings. Have received so many compliments. Very easy ordering process and delivery. Will definitely be a return customer.
Absolutely a nice ring
Absolutely a nice ring! I wasn’t expecting this kind of quality workmanship! Ordered my second piece right away and will be getting more…..
Beautiful 1.5ct Wedding band.
Beautiful 1.5ct Wedding band.
Another gorgeous piece from the Latorre collection.
I bought this ring to wear with my 3ct Empress Solitaire ring and it looks amazing. I love it so much I want to buy another one for a full set.
Love the sparkles, love the price and love the communication I receive regarding my order.
Good job Latorre!
Avoid!
Purchased two tennis bracelets as they were advertised as having an added safety clasp on. One arrived with a safety clasp and the other must have been old stock without the clasp. Informed XVI about this and they won’t even respond, BAD service.
You can purchase these exact pieces on AliExpress for a fraction of the cost - have purchased and compared, maybe their supplier?

Reply from XVI Latorre
Absolutely love my jewellery
Absolutely love my jewellery. The clarity and quality are amazing. Everyone comments
Beautiful rings
Received my 2 rings and I was so happy with them they are as beautiful in real life as online
Disappointing Quality and Unfair Return Policy – Avoid This Site!
I ordered the Empress III Ring, and when it arrived, I was extremely disappointed with the quality. The ring was bulky and looked nothing like what was advertised on their website. I contacted customer service the same day I received it to request a return and a refund, only to be told that they don't accept returns unless the item is damaged. This is completely unacceptable. Their return policy is very restrictive and not customer-friendly at all. This was a terrible shopping experience—please be aware and avoid shopping from this site.

Reply from XVI Latorre
Absolutely stunning piece
Absolutely stunning piece
Cannot believe how beautiful it is
Thank you
Great products
Great products
Thought I would try these and I was totally amazed by the results. Excellent and high quality diamonds and workmanship along with the fast shipping. Brilliant
Rings received and I love them!
Although I received my rings 2 months later due to some difficulties with the post, I was finally able to get through to the team. They reassured me that they will resend my parcel within two weeks and they did! The rings are absolutely gorgeous. It was definitely worth the wait.
The founders were directly in contact with me and I really appreciate their help and promptness!

Reply from XVI Latorre
PLEASE DO NOT BUY FROM THIS COMPANY NO…
PLEASE DO NOT BUY FROM THIS COMPANY NO REFUND POLICY!!! RING is NOT THE SAME as in pictures!! DOMT WASTE YOUR MONEY!

Reply from XVI Latorre
Amazing quality!
The workmanship on my emerald cut stud earrings is admirable. The shine and clarity of the stones is amazing. I love wearing them as much as I can.
I have purchase one of the rings from…
I have purchase one of the rings from XVI Latorre. it is exactly as described. love it!
Surprised at quality very impressed
Surprised at quality very impressed
Great service from purchasing to…
Great service from purchasing to delivery. Quality product and exactly as described. Necklace stills looks perfect even after a few beach holidays.
Product was as good as I expected and…
I love my ring. Product was as good as I expected and the delivery went smoothly.
After sale service is inexistant!!!!
After sale service is inexistant!!!!! My parcel was lost and they never ansvered me !!!!!! Don’t by, keep your money!!

Reply from XVI Latorre
Didn’t have to wait long and ring was…
Didn’t have to wait long and ring was here beautiful ring love it thanks
How I feel 6 months after purchasing...
Purchased from xvilatorre around 6 months ago, The moissanite is beautiful and am so happy I purchased this instead of a diamond or even a lab grown diamond. No one can tell the difference. I get complimented everywhere I go, for the price it's amazing quality, the band hasn't tarnished or changed colour at all. The plating is very luxurious, and the ring has a nice weight to it. I have purchased from other stores and they feel very cheap and light, but xvilatorre is well weighted and feels perfect.
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