Rings and jewels are gorgeous, but customer service is a bit slow to answer
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Replied to 22% of negative reviews
Typically replies within 2 weeks
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The ring I bought is so beautiful!!!
The ring I bought is so beautiful!!!
Excellent quality
Excellent quality, my ring sparkle like nothing I have ever seen! I have also ordered a tennis bracelet for myself for Christmas 😁 Can’t wait to unwrap that present!
Beautiful Jewellery your friends will envy.
I have bought a few pieces from this company and I have never been disappointed. I am constantly being told by friends how beautiful my rings are and they sparkle so brightly. I love them and wear them every day. I have just bought the pendant
Love the quality of my ring
Came really quick. Love it. Beautiful quality jewellery
Gorgeous diamond alternatives
Gorgeous diamond alternatives, great pricing and excellent service as always. I’m a repeat customer now and will be going back again.
Amazing quality
Amazing quality, exceeded expectations, fast delivery .. must buy 👍
Zero shipping updates package left in the open
Zero shipping updates. Downloaded the recommended "shop" app so that I could track my package. Not a valid tracking number. Auspost app couldn't help either. Contacted customer support to check where my ring was having reached the 10 days mark. Still haven't heard from them. Came home to find my ring in the middle of the path to my door for anyone to take. Why not put it the letter box? Plenty of room there and unlikely to be stolen. No notification of delivery. Would be reluctant to buy again due to extremely poor communication and delivery practices. On top of this I cannot publish my review using the link provided.
Super customer service
Super customer service. I was dubious of ordering at first as I had never heard of the company however, I am so glad I went ahead and did. My ring is stunning it's a fully Eternity. So well made and so comfortable to wear. It is beautiful. I would highly recommend XVI Latorre.
5 Stars all the way.
Bernadette
tennis bracelet
I just received the tennis bracelet and my wife is over the moon about it. It is absolutely perfect. The diamonds are true and perfect. I bought a diamond checker and brought it to the jeweler and put his diamond checker on it and they all passed. Absolutely beautiful, my wife has no idea.
Beautiful pieces of really high…
Beautiful pieces of really high quality! Wear everyday and absolutely love them! Ordered 2 new pieces after 2-3 weeks of receiving my first order ❤️
beautiful rings, great. prices
I am ordering again because I like their products
They are very customer service orientated
high quality and great prices make me come back and order something new
In May I bought a ring that I have…
In May I bought a ring that I have never received. They started a conversation with me telling me that they were diligently investigating what happened and then disappeared. I asked to be refunded or to send me my purchase. That never answered me back.
Do not buy there
I bought the heart shaped 3carat…
I bought the heart shaped 3carat moissanite ring and the eternity ring. Both have discoloured, particularly the heart ring, that there are unwearable.
Complained numerous times via email with photos and no response.
Very disappointed. I thought given the cost they would be of decent quality but unfortunately not.

Reply from XVI Latorre
XVl Latorre has made my wife so happy…
XVl Latorre has made my wife so happy with there products I purchased engagement, wedding band,, beautiful pendant. And now beautiful earrings studs thank you so much Guys
Sincerely
Jorge zayas
Great quality and craftsmanship
Great quality and craftsmanship. Customer service is fast and communication is excellent. Very impressed with the product and will purchase again.
Customer service is great the quality…
Customer service is great the quality of the jewlery is amazing friends and family think my ring is real diamond would highly recommend this company
Success !!!
I have bought the XVI Latorre 3 ct round Moissanite Halo ring for my lovely Coco. The ring was delivered across the Globe and put on her finger at a dinner in a pleasant restaurant. She is so happy about the ring so I just ordered matching earrings!
XVI LATORRE
Have tried to contact this company via e mail on numerous occasions. Nothing. Good luck with your purchase as I don’t know if I will be getting mine as they just don’t respond.
Have just received my two rings - wow. Absolutely brilliant. Have looked at them alongside my real diamonds and it’s impossible to tell the difference . Thank you.

Reply from XVI Latorre
Would absolutely recommend this company…
Would absolutely recommend this company fantastic service and a quick delivery and I can guarantee you will not be disappointed with your purchase.
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