XVI Latorre Reviews 

201
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers had a great experience with this company. Customers frequently mention that the gorgeous jewellery looks extremely realistic and features incredible sparkle, making it feel just like owning expensive real diamond pieces. Consumers are genuinely happy with their recent purchases, often returning eagerly to buy multiple rings and necklaces for themselves, family members, and close friends. However, some customers also noted that online orders frequently remained unfulfilled or completely unprocessed for extended periods without receiving any shipping updates. A few consumers additionally mentioned struggling significantly to get timely responses from customer support agents regarding their heavily delayed shipments and missing items.

What people talk about most

Product

Reviewers mention positive feedback about product, frequently highlighting the gorgeous, high-quality... See more

Quality

Reviewers express great satisfaction with the quality, highlighting that items are very nice, gorgeous, and... See more

Order

Clients share ambiguous opinions on order experiences, noting that while some past purchases arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have made several purchases from XVI Latorre. Absolutely beautiful jewellery. Friends have seen my rings and have bought too. Another 2 rings bought today. Thoroughly recommend.

Rated 5 out of 5 stars

Stunning jewellery. Couldn’t help myself and have just put in my third order. My girlfriend couldn’t believe how good my ring was and is now loving hers too.

Rated 5 out of 5 stars

I’ve purchased 3 rings now from XVI 1 was a copy of my real diamond engagement ring for when I travel as I don’t like taking in abroad in fear of loosing it or it getting stolen. Now I actually find... See more



Contact info

3.9

Great

TrustScore 4 out of 5

201 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(201)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, my ring sparkle like nothing I have ever seen! I have also ordered a tennis bracelet for myself for Christmas 😁 Can’t wait to unwrap that present!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewellery your friends will envy.

I have bought a few pieces from this company and I have never been disappointed. I am constantly being told by friends how beautiful my rings are and they sparkle so brightly. I love them and wear them every day. I have just bought the pendant

23 November 2024
Unprompted review
Rated 3 out of 5 stars

Zero shipping updates package left in the open

Zero shipping updates. Downloaded the recommended "shop" app so that I could track my package. Not a valid tracking number. Auspost app couldn't help either. Contacted customer support to check where my ring was having reached the 10 days mark. Still haven't heard from them. Came home to find my ring in the middle of the path to my door for anyone to take. Why not put it the letter box? Plenty of room there and unlikely to be stolen. No notification of delivery. Would be reluctant to buy again due to extremely poor communication and delivery practices. On top of this I cannot publish my review using the link provided.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Super customer service

Super customer service. I was dubious of ordering at first as I had never heard of the company however, I am so glad I went ahead and did. My ring is stunning it's a fully Eternity. So well made and so comfortable to wear. It is beautiful. I would highly recommend XVI Latorre.
5 Stars all the way.
Bernadette

25 October 2024
Unprompted review
Rated 5 out of 5 stars

tennis bracelet

I just received the tennis bracelet and my wife is over the moon about it. It is absolutely perfect. The diamonds are true and perfect. I bought a diamond checker and brought it to the jeweler and put his diamond checker on it and they all passed. Absolutely beautiful, my wife has no idea.

19 October 2024
Unprompted review
Rated 1 out of 5 stars

In May I bought a ring that I have…

In May I bought a ring that I have never received. They started a conversation with me telling me that they were diligently investigating what happened and then disappeared. I asked to be refunded or to send me my purchase. That never answered me back.
Do not buy there

25 September 2024
Unprompted review
Rated 1 out of 5 stars

I bought the heart shaped 3carat…

I bought the heart shaped 3carat moissanite ring and the eternity ring. Both have discoloured, particularly the heart ring, that there are unwearable.
Complained numerous times via email with photos and no response.
Very disappointed. I thought given the cost they would be of decent quality but unfortunately not.

18 June 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hi Sheila! Don't seem to see any messages from you in our website live chat feature as this is where we handle all of our customer service. Also if you purchase an item with a silver band it will tend to discolour over time when exposed to moisture, like all silver items do. An easy solution to this is to use a silver polishing cloth to wipe it over and it will be back to brand new. Hit up our chat and our customer service will sort this out for you :)

Rated 5 out of 5 stars

Success !!!

I have bought the XVI Latorre 3 ct round Moissanite Halo ring for my lovely Coco. The ring was delivered across the Globe and put on her finger at a dinner in a pleasant restaurant. She is so happy about the ring so I just ordered matching earrings!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

XVI LATORRE

Have tried to contact this company via e mail on numerous occasions. Nothing. Good luck with your purchase as I don’t know if I will be getting mine as they just don’t respond.

Have just received my two rings - wow. Absolutely brilliant. Have looked at them alongside my real diamonds and it’s impossible to tell the difference . Thank you.

1 September 2024
Unprompted review
XVI Latorre logo

Reply from XVI Latorre

Hi there Deborah, your item has been delivered, and we sorted out your queries via our website live chat. Would appreciate it if you could update your review <3

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