Fraud
This company advertises true to size. That isn’t accurate. And when you return the item per their guidelines you lose another 25.00. I’m still waiting on a refund from May.
1 May 2026
Unprompted review
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2.2
Poor
18 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bad customer service
Bad customer service. I paid a $20 deposit that was supposed to go towards carry on luggage. Then I had to prepay for the luggage and the deposit did not transfer, nor did I get refunded. Then it was supposed to ship in December, then January, then I had to reach out several times to get a cancel and refund since it never shipped after 5 months. Now I purchased a closet bag that did not work and when reaching out to multiple emails for instructions to return the item, no response. Also, this ships from Colombia and has trouble in customs that also adds to the delays. I had contact customs myself to answers basic questions that Frenchie could have answered a week earlier.
3 July 2026
Unprompted review
The brand positions itself as premium...
The brand positions itself as premium, but my experience was the opposite. There is no transparency on where the product is shipped (Bogota) from, and additional import fees were applied upon delivery to Portugal (EU) — something never mentioned at purchase.
On top of that, the order shows as “delivered,” yet I am still waiting for it more than a month later.
Overall, a very disappointing experience. Lack of clarity, hidden costs, and delays — I would recommend staying away.
31 August 2025
Unprompted review
Impressive quality
Impressive quality. My speed wallet is now 4 years old and the leather looks and feels better than ever. Stitching is very solid and I have no complaints. Would definitely recommend.
25 August 2025
Unprompted review
Reply from Thefrenchie
Thanks for this Andre!!, For things like this is why we wake up every morning.
Wrong design of the shoes
Wrong design of the shoes, size mismatch and they won't send me the correct size stating that the shoe fits two sizes which they don't, also bad customer service.
11 June 2025
Unprompted review
Reply from Thefrenchie
Hi Martin, so sorry for this experience, and the late reply. Our official review platform is Judge.me https://judge.me/reviews/stores/www.thefrenchie.co. Please contact our support service by email (support@thefrenchie.co), through our website chat, or social networks, and we will try our best to achieve 100% satisfaction.
Absolutely love these products
The backpack and sling are the best I’ve ever had. They are practical, stylish, and super comfortable to use. But the real standout is the 3-in-1 mini sling, which is truly unique and incredible! It’s so versatile and perfect for any occasion. I highly recommend it!
13 February 2025
Unprompted review
Reply from Thefrenchie
Thanks a lot, Laura!! Every product is handcrafted with love and care.
Purchasing from this company might not…
Purchasing from this company might not be the best idea, especially for international orders. They lack the expertise to properly declare items for customs. If your item gets held up at customs, it will be your responsibility to resolve the issue. Unfortunately, the company will not take accountability for the situation, leaving you at risk of losing both your order and your money. Proceed with caution.
27 December 2024
Unprompted review
Reply from Thefrenchie
Hi Nic,
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We took some time to respond as we recently set up our profile on Trustpilot.
At The Frenchie Co., customer satisfaction is our top priority, and we strive to ensure a smooth experience for every order, including international shipments. While we've successfully shipped over 10,000 products worldwide, customs policies vary by country and are sometimes beyond our direct control. That said, we never want our customers to feel unsupported.
Our official review platform is Judge.me https://judge.me/reviews/stores/www.thefrenchie.co.
If you're facing any issues with your order, please reach out to our support team at support@thefrenchie.co, and we'll do our best to assist you in finding a solution.
Your feedback helps us improve, and we’d love the opportunity to make things right.
Best regards,
The Frenchie Co. Team
My favourite wallets and jeans!
My favourite wallets and jeans!
5 ⭐️ customer service!
20 July 2024
Unprompted review
Reply from Thefrenchie
Hi Juan José,
Thank you so much! We're thrilled to hear that you love our wallets and jeans. It means the world to us! 😊
If you ever need anything or have any feedback, we’re always here to help. Enjoy your Frenchie gear!
Best regards,
The Frenchie Co. Team
Their prices were a quarter of ehat…
Their prices were a quarter of what they were 1-2 years ago. Crazy
9 January 2024
Unprompted review
Reply from Thefrenchie
Hi Harry,
We appreciate your feedback! Over the years, we've continuously improved our products while maintaining the highest standards of quality and craftsmanship. Pricing can fluctuate due to various factors, including material costs, economic conditions, and our commitment to supporting our manufacturers while enhancing production. However, our dedication to offering the best value remains unchanged.
If you have any questions or need assistance, feel free to reach out—we're always happy to help.
Best regards,
The Frenchie Co. Team
Just buy somewhere else!
Ordered a wallet + case from their website. It was supposed to ship in November but later stated material issue which is fine, however each time I try and get in contact with them via WhatsApp web I see they are online but they don’t wish to respond to me.
Don’t bother ordering from them, I can understand delays but the lack of communication is what bothers me the most.
14 December 2021
Unprompted review
Reply from Thefrenchie
Hi Avi,
We're truly sorry for your experience, and we appreciate you bringing this to our attention. While delays due to material issues can sometimes happen, we completely understand that clear communication is essential, and we regret if we fell short in keeping you updated.
Our team is committed to providing the best service possible, and we’d love the chance to make things right. Please reach out to us at support@thefrenchie.co, and we’ll prioritize resolving this for you as soon as possible.
Thank you for your patience, and we hope to regain your trust.
Best regards,
The Frenchie Co. Team
Never ever!
Hello
It’s never been over two months since I have made my complaint and would like to return the wallet and get my money back!!
I have never experienced such poor poor customer service like Frenchie Co.
They never reply on my mails or WhatsApp.
15 November 2021
Unprompted review
Reply from Thefrenchie
Hi Claus,
We're truly sorry to hear about your experience, and we sincerely apologize for any delay in responding to your request. This is not the level of service we strive to provide, and we completely understand your frustration.
Please reach out to us at support@thefrenchie.co, and we will prioritize your request immediately to ensure a smooth return and refund process. Your satisfaction is extremely important to us, and we want to make things right.
Thank you for your patience, and we truly appreciate the opportunity to resolve this for you.
Best regards,
The Frenchie Co. Team
Dreadful
Dreadful. I ordered a wallet, it’s now 2 months later and they tell me it won’t be ready for 6 more months. Customer service has strung me along and mislead me about production and shipping times. This is a scam.
31 August 2021
Unprompted review
Reply from Thefrenchie
Hi Joe,
We sincerely apologize for the delay and any miscommunication regarding your order. We completely understand your frustration, and this is certainly not the experience we want for our customers.
Our goal is always to provide clear and honest updates, and we regret if our communication fell short in this case. If you'd prefer a refund or alternative solution, please reach out to us at support@thefrenchie.co, and we will prioritize resolving this for you right away.
We truly appreciate your patience and the opportunity to make things right.
Best regards,
The Frenchie Co. Team
Their sizes shown for their jeans and…
Their sizes shown for their jeans and tshirts are off. They guarantee satisfaction but when you ask to return an unused brand new product with wrong size they don’t honor the guarantee.
Don’t risk it. They are not responsive and it feels like a scam.
25 June 2020
Unprompted review
Reply from Thefrenchie
Hi Pablo,
We’re sorry to hear about your experience back in 2020. Since then, we’ve made significant improvements to our sizing guides, return process, and customer support to ensure a smoother experience for our customers.
At The Frenchie Co., customer satisfaction is our top priority, and we always strive to make things right. If there's anything we can do for you now, please feel free to reach out to support@thefrenchie.co—we’d be happy to help!
Best regards,
The Frenchie Co. Team
The Best Wallet. AWESOME Customer Service!
Had the Carbon Speed wallet for over two years now. It has travelled the world with me and I have to say, it’s a great wallet! By far the best I have used or seen.
I found the pull up strap damaged last week. So I couldn’t use it properly. I contacted the support team via WhatsApp and they informed me of my 5 year warranty, they shipped me a new one for free! Arrived a few days later.
Fast shipping, amazing customer service and a fantastic wallet!
20 November 2019
Unprompted review
Reply from Thefrenchie
Hi Harrie,
Thank you for your amazing feedback! We’re thrilled to hear that your Carbon Speed Wallet has been a reliable companion on your travels and that our warranty and customer service met your expectations. Ensuring our customers are 100% satisfied has always been our priority, and we’re happy we could assist you quickly!
If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help. Enjoy your wallet, and safe travels! 🚀
Best regards,
The Frenchie Co. Team
Best slim wallet in the market!!
After owning several slim wallets, this is by far the best one I have owned. The quality is impressive!!
shipping speed with DHL was super quick, it only took one day to arrive to the US.
24 September 2019
Unprompted review
Reply from Thefrenchie
Hi Flavio,
Thank you so much for your kind words! We’re thrilled to hear that your Carbon Speed Wallet served you well on your travels and that our customer service met your expectations. Even though this was back in 2019, we still stand by our commitment to high-quality products and top-notch customer support.
If you ever need anything in the future, we’re always here to help. Wishing you many more adventures with your wallet! 🚀
Best regards,
The Frenchie Co. Team
Unprofessional company
They sent me a different version of a wallet, when I asked for a return they offered me 30 percent off for a new additional wallet, which I agreed to buy for my brother. However, when the product is delivered, I had to pay an extra £19 for import duties, even though the company claims to pay for it. Additionally, the price on the receipt is not the same as what you pay. The only one positive is their colloboration with DHL. Overall, it is an unprofessional and company and looks a scam.
I would not recommend it from experience.
15 May 2017
Unprompted review
Reply from Thefrenchie
Hi Shahin,
We’re sorry to hear about your experience back in 2017. Since then, we’ve made significant improvements to our order fulfillment, returns process, and international shipping policies to ensure a smoother experience for our customers.
At The Frenchie Co., customer satisfaction is our top priority, and we stand by our commitment to providing high-quality products and reliable support. If there’s anything we can do for you now, please feel free to reach out to support@thefrenchie.co—we’d be happy to assist you.
Best regards,
The Frenchie Co. Team
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