Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
Company replied
All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
Company replied
Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great quality products at a great price
15 July 2026
Reply from YouGarden
Smileyheather,
We are delighted to hear that you are happy with the quality of our products and the value they offer. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Excellent customer service!
Excellent customer service after preplanted baskets arrived damaged. Replacements were sent promptly, and are flowering beautifully. Have been buying these baskets for some years now. Recommended if you want lovely blooms!
8 July 2026
Reply from YouGarden
Customer,
We are so pleased to hear that despite the initial damage, our customer service team was able to promptly send replacements that are now flowering beautifully. Thank you for your continued loyalty and recommendation!
Kind regards,
YouGarden Customer Service
Small lavender cutting received as a…
Small lavender cutting received as a TKMAXX freebie. It looks a little sad but its roots are healthy.
I've wanted to grow lavender for years and its supposed to be easy to grow. Time will tell.
9 July 2026
Reply from YouGarden
Hello,
We're glad to hear you received the lavender cutting and that its roots are healthy. We understand it looks a little sad, but we hope it thrives for you. We appreciate you sharing your experience and wish you the best with growing your lavender!
Kind regards,
YouGarden Customer Service
Tree is quite small
Had to wait quite a time for order but was kept up to date by this company so no complaints.
The little tree was quite little when it arrived but is healthy ands boulder grow.
16 July 2026
Reply from YouGarden
Hello,
We appreciate your understanding regarding the delivery time and are glad we kept you informed. We also acknowledge your feedback about the size of the tree upon arrival and are pleased to hear it is healthy.
Kind regards,
YouGarden Customer Service
Regarding my recent purchase of 3…
Regarding my recent purchase of 3 Eryngium 'blue hobbit' plants - order:0R15925715 £20.46
One plant is thriving, one plant is struggling and one plant has died!
What can you do to help?
If you do nothing I will not trust to buy from you again!
Kenneth Dickenson
8 July 2026
Reply from YouGarden
Hello,
We are sorry to hear about the difficulties you've experienced with your Eryngium plants. We understand your frustration when plants don't thrive as expected. We are committed to providing quality products and want to ensure your satisfaction. We are reviewing your order and will reach out to discuss this further.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Brian Mahoney,
We are so pleased to hear that your plant arrived quickly. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Charlotte,
We're so pleased to hear that your plants are always packaged with great care and that your delivery is swift. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Good plants well packed
Good plants well packed, but disappointed to not get full range of colours , as shown !
16 July 2026
Reply from YouGarden
Hello,
Thank you for your review. We are sorry to hear that you were disappointed with the range of colours you received. We understand how important it is to receive the variety you expect.
Kind regards,
YouGarden Customer Service
5 Star But !!!
I’ve gave 5 stars as I know the Hibiscus Syriacus Tricolour I ordered would have been top class however it’s a shame I didn’t get to see it so this review is by no way a reflection on YouGarden but Yodel/Inpost delivery yet again lets them down after receiving 2 different day delivery slots and times and both times did not arrive to numerous live chats to inpost to be lied to numerous times to believing that it was still getting delivered right up till 10pm and of course didn’t show up
I refuse to be messed about anymore from them they just think they can do what they want , I have spent a fair bit money on plants and shrubs from YouGarden and they’ve always been top class but sadly because of yodel/inpost delivery’s I won’t be purchasing again best regards
Charles Bam
16 July 2026
Reply from YouGarden
customer,
We truly appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about the significant issues you experienced with the delivery of your Hibiscus Syriacus Tricolour. It's clear that the repeated delivery disappointments and the difficulties with the courier service have caused considerable frustration, and we completely understand your feelings of being let down.
We value your continued business and your kind words about the quality of our plants and shrubs. We are actively reviewing our delivery partnerships to ensure a more reliable and positive experience for all our customers. Your comments are invaluable as we work to improve our services.
Kind regards,
YouGarden Customer Service
Great costumes service.
I have a very good experience with your company customer service. I had a problem with my plant and sent a message and picture to you and have very quick response and replacement. Really appreciate.
Also was quick delivery with tracking details. Thank you very much.
28 July 2026
Reply from YouGarden
Alla Dean,
Hello,
We are absolutely delighted to hear about your very good experience with our customer service! It's wonderful that we were able to provide a quick response and replacement for your plant, and that your delivery was quick with tracking details. Thank you very much!
Kind regards,
YouGarden Customer Service
The plant seemed to be ok but after two…
The plant seemed to be ok but after two days I noticed its was dry up in put it on my window sil with the blinds closed next day it had died i was very up set please I really wanted a Lavender plant
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your lavender plant did not survive, especially since you were looking forward to it. We understand your disappointment and will review our plant care procedures.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant arrived in such poor and dried-up condition. We understand your disappointment and will investigate this issue to prevent it from happening again.
Kind regards,
YouGarden Customer Service
Very Helpful all round
I have found the staff helpful and the plants have been very good. What I like most are the videos you can watch so you learn things as well. I am delighted with You Garden and there is so much to learn that they help with Just had three beautiful Hibiscus turn up and having watched the video I know exactly what to do..
30 July 2026
Reply from YouGarden
Nigel Eves,
We are absolutely delighted to hear that you find our staff helpful and our plants to be very good! It's wonderful that you enjoy our videos and find them a great way to learn. We're especially pleased that you now know exactly what to do with your beautiful new Hibiscus.
Kind regards,
YouGarden Customer Service
Very good company, only wish i had a larger garden.
Always good quality plants delivered to your door, and if there is a problem with plants on delivery they do as promised and replace or refund.Have used them quite a lot without any problems that have not been sorted quickly. Always keep you updated with new variety of plants. Overall very good.
9 July 2026
Reply from YouGarden
KATH WOOD,
We are so pleased to hear that you consistently receive good quality plants and that any issues have been quickly resolved. It's wonderful to know you appreciate being updated on new varieties. Thank you for your very positive feedback!
Kind regards,
YouGarden Customer Service
The wait for my purchase was delayed…
The wait for my purchase was delayed several times took over three month to get my product
16 July 2026
Reply from YouGarden
Hello,
We sincerely regret the extended delay in receiving your product. We understand your frustration and are reviewing our shipping processes to prevent future occurrences.
Kind regards,
YouGarden Customer Service
Delivery time was a lot longer than…
Delivery time was a lot longer than expected, when delivered a ‘cherry bush’ it’s more like a tree than a bush
16 July 2026
Reply from YouGarden
Mia Lyall,
We appreciate your feedback regarding the delivery and the plant's size. We are reviewing our descriptions and logistics to prevent similar issues.
Kind regards,
YouGarden Customer Service
good quality products
good quality products, delivered when promised. Only thing, the boc was a lot bigger than needed
16 July 2026
Reply from YouGarden
Hello,
We're glad to hear you're happy with our product quality and delivery. We appreciate your feedback regarding the packaging size; we'll certainly consider this for future improvements.
Kind regards,
YouGarden Customer Service
As usual top sized plants good price…
As usual top sized plants good price quick delivery. I also feel some one in nursery packs with care
9 July 2026
Reply from YouGarden
MRS M PENKETH,
We're so pleased to hear that you received top-sized plants at a good price with quick delivery. It's wonderful to know that our nursery team packs with such care!
Kind regards,
YouGarden Customer Service
Good healthy plants
The fuschia plants were well packed and looked very healthy when they arrived. They are now growing well and producing lots of flowers. Very pleased
8 July 2026
Reply from YouGarden
AH,
We're so pleased to hear your fuschia plants were well packed and looked very healthy upon arrival! It's wonderful that they are now growing well and producing lots of beautiful flowers.
Kind regards,
YouGarden Customer Service
To be honest…
To be honest, when my plant arrived I was less than impressed. It looked small and ‘well travelled’ and destined for the green bin before too long… but an overnight watering, a couple of days to settle in the sun and then repotting in a bigger pot and the plant looks well good! Fresher and perkier and raring to grow. Thank you!
16 July 2026
Reply from YouGarden
Simon R,
We are so pleased to hear that your plant is now looking well and thriving after a little care! It's wonderful to know it's perked up and is ready to grow. Thank you for sharing your positive experience.
Kind regards,
YouGarden Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.